Southwest Kia - Mesquite

dealership was undergoing renovations). I appreciate the complimentary Uber rides, and the videos sent via email links from the service tech showing the underside of the car, explaining exactly what they were going to do was great.

Customer 10. An that means everything to me an my family.

Always so helpful and have made my experience amazing. Thankful for Jessica in service she's helped me and always answers all my questions. My sales team is also always very helpful something you don't experience everyday. It wasn't just a one day transaction sale.

The staff were very pleasant and professional. They even came to pick me up. This dealership is the VERY BEST I have experienced. I would HIGHLY RECOMMEND. 7/4/25.

maintenance team. Everyone is very friendly and knowledgeable.

Went in for an oil change, I was in and out pretty quick early in the morning.

Definitely recommend coming here.

Handled cleaning inside of car. Consulted during the work. Happy with outcome.

with how it's going with my car when they working on it

business with the Southwest Kia Mesquite my experience every time that I go it’s a good experience. Thank you for your service.

She always makes the experience wonderful. Even when i picked up my vehicle she was in a meeting and her team members assisted me with quickly and with such a wonderful greeting. After i received my car i checked to ensure my sunroof was open and it was opening manually and once I let them know it wasn't closing like it should they quickly fixed it within a few minutes. Overall a wonderful and great experience with the entire service team. Especially since i don't live close to dealership.

They give great business every time I go there. I will continue to do business with them for a long time. They are kind and courteous.

When we arrived we were told they would take care of all of the issues with the car before we drove off with it. We asked for a loaner until her car was ready and they said no but we can drive the car we are trading in. Once everything was signed, we realized the items promised the dealership was going "to take care of for us" were actually charged on top of the amount of the car. When I was told the car was ready to pick up we went and inspected the car. The new front bumper they placed on the car didn't even match (the "new" bumper was sand and the car is dark silver) and the sales person kept trying to get her to drive it off the lot. So I fought it having to get the manager involved, especially since we actually paid for it at this point to be correct. We bought the car February 1st, 2025 and they have allowed the paper tag to expire twice now and it is currently expired as of May 15th. I have called them 3 times in the last week each time being promised the new paper tag is in the mail but they have complained they don't want to pay the fines so I doubt they have gotten anything done at this point. They have now told us that they didn't do their due diligence when purchasing the car from the previous owner and the previous owner had a lien on the car so they aren't able to get the title until the previous owner pays up. Please do not go here. It is the worst place filled with empty promised and deceptive business practices.

Will definitely be going back and keeping Myra as our advisor.

Each time I have been in they have answered all my questions and finish in timely manner.

went off and had to wait an extra day

In November of 2024 we purchased a used 2021 kia sorento with roughly 54,000 miles on it. Said to be certified. Fast forward to feb/ mar. We had our first warm day outside so i turned on the a/c. All vents blew cold accept the driver side. So i called to see if i could schedule a diagnostic. The next appt was almost 2 weeks out and my car is a daily driver so the miles would continue to climb.now 2 weeks passed and i speak to the guy in service and ask again about warranty. At this point im at about 60,000 miles.so i called and told the gentleman that i spoke to about the issue. I was told that any warranty i had was only until 60,000 miles and the a/c wouldn't be covered even if i had less miles. So that was employee number 2. So i felt defeated because i am assuming im out of luck with any type of warranty. Well i took my car to a kia dealership closer to me and found out today that i will have to pay $2500 to get my AC fixed. I then called southwest and asked what inspection do they do in order to label a used car certified to be sold. The gentleman told me explained and then proceeded to tell me that my vehicle had a 12,000(65,000) miles warranty that would've covered the ac.WHAT?!?! I told him the 2 other employees never stated that! My car has 67,000 miles on it and when i first called it had less than 60k. He apologized for me getting the misinformation before and also stated that it's not their fault i went over the miles. I never said it was but to be told different things about a warranty i specifically called about is now costing me $2500. I haven't even had the car a good 4 months yet and already having to do a very costly repair. Im so upset i could cry. Word of advice- no matter how ready you are to leave the dealership look over your warranty and ask questions. Contact kia if you have to verify. Update:GM responded to get in contact to see if there is a resolution. I reached out and haven't received a response back

Kia Optima EX premium with 20,000 miles from Southwest Kia Mesquite on Oates Drive. Two days after taking possession of the car, it died in an intersection. I immediately called the dealership the next morning. Steve stated he would pick up the car and “unwind the deal.” Yet when I followed up with him via email, he denied having offered to unwind the deal. Southwest Kia Mesquite then held the car for four days to “run diagnostics.” When they returned my car, they had driven it 300 miles WITHOUT MY CONSENT and returned a previously full tank of gas ON EMPTY. They claimed there was nothing wrong with the car and refused to take it back. Since then, it has spent the equivalent of SEVEN MONTHS in another Kia dealership’s repair shop, undergoing numerous repairs that never fully fix the car. Additionally, that dealership stated Southwest Kia Mesquite doesn’t have the setup to run diagnostics on vehicles. Its transmission was replaced and it’s had several “repairs” of the electrical panel, yet continues to malfunction. I have also spent this entire duration repeatedly asking Kia as a company to buy back the car. Only at the beginning of December did anyone at the company tell me Kia has an arbitration process exactly for this request. Meanwhile, the car is back at the other Kia dealership, yet again awaiting repair. Before Southwest Kia Mesquite, I had been a happy, repeat customer of Kia. Whatever you do, don’t go to Southwest Kia Mesquite and don’t buy from Steve.

they set up 2 services without my knowledge. When I finally called to schedule my first free oil change I made the appointment for 3 pm got there around 2:15 I know I was early I took this into account however my car didn’t get pulled to a technician until 4 pm got no update nothing just left me sitting in this dingy xxx room that smelled like S?!& because they allowed a women to bring her puppy in here and wait for her car to be serviced so the dog was peeing and pooping everywhere so highly annoyed with that. Then when I go talk to the office manager she’s just like well what do you want me to do just cause you have an appointment time doesn’t mean that’s when your car is going to get seen?! Like what do you mean ma”am that’s exactly what a freaking appointment time means!!! Then I am assuming her boss was absolutely no help he was just like I have 1 lady out sick and another office staff out like how the heck is that my problem? And how is that your machines problems ? That doesn’t do anything to my wait time … then the lady is like it’s not going to be done by the time you need to leave because I need to go get my kids this is absolutely the worst service center I have been to ever since Kayla retired this place has gone to xxxx !

trying to get a second key since I picked up the car. I was told by the salesman,Willie Porter, that he would contact the previous owner to see if they had the second key in their possession. If not, he would order me one. I received a rather short reply from Willie via text message, but no other updates since then. It's now a month later and I still do not have a second key. Don't tell someone you're going ti do something and not follow through. I received a reply from General Manager,Mauricio Pena based on my initial post.. I replied via email and let him know he could reach out to me. It's been almost a week and no response. This is very shady business as well as very poor Customer Service. It's all about the money and has nothing to do with overall customer satisfaction. I will not refer anyone to this dealership! I will post a review on all social media platforms to hopefully avoid anyone else from having the same experience as I did when it pertains to Southwest KIA of Mesquite. It's amazing how the level of Customer Service goes away once a sale has been completed and commissions paid. NEVER again!!! Beware!!!!

Not only do they not honor the recalls, answer their phones or their computers are always down! My daughter’s car was sitting to be fixed for a week with no update. We finally decided to go in person and of course they couldn’t find her car because it wasn’t even in the system. Then we’re told they’re two weeks behind! My daughter is in college without her car!!!! I have called and keep getting voicemail with no call backs or transferred to another person who transfers again and again!

!! I bought a certified pre owned 2021 K5 a year ago and the A/C has gone out twice already. I took it into Kia and of course the gold extended warranty doesn’t cover the melting in the fuse box. They quoted me $5,000 to fix it for something that I did not do! Kia actually knows about this issue in the K5s, but has not issued a recall. Mind you it could potentially catch fire, which sounds like a possible lawsuit coming. I am in the military, currently serving our country and have been going back and forth with @southwestkiamesquite FOR A WEEK AND A HALF because their manager told me I could upgrade the warranty to platinum and even quoted me prices to do so. It’s also the SUMMER TIME and hot. They always say they are going to “call back” (but never do) and yet I first complained July 15 and it’s now July 24 and I have no movement on this issue. Two different warranty reps said that I could upgrade my warranty even though the car was being looked at, and I specifically asked if they could if a claim had been put in; THEY SAID YES! I have been patient long enough. I cannot afford to replace the engine harness/fuse box nor should I have to since it’s a KIA K5 ISSUE! Other K5 owners check in please because the reviews I have seen online are saying they have the same issue and some have caught fire. This is ridiculous!

It’s a little hard getting to due to the construction but besides that they have a very large selection of Kia vehicles to choose from. My salesman was Jerry Tonubbee (214-537-9618). He was great start to finish. He answered all of my questions and he if he wasn’t sure he got right back with me on it. I got the Kia Sorento SX Prestige and it has everything that I want on the car. Jerry went over the car with me to make sure that I understood what o was working with and the experience overall was fantastic. I would highly recommend this location

for getting me safely back on the road. I had trouble getting someone to listen to my issues at first, but after getting through to Service Manager Larry Johnson he took action immediately to find the problem. Shop Forman Brett took it from there, got the work completed, washed, and back to me as soon as possible. The entire service drive is great. Heather, Adrian, all of them are helpful and considerate of your schedule and time frames. I’ve been a customer here at this location for 15 years and I have to say with this new management and leadership it is the most seamless process that I have experienced in a very long time. Thank you Southwest Kia Mesquite! Great job.

as soon as I spoke to someone. The service advisor didn't believe that I was having problems starting my car because it "started right up" for him. Told me it would be a 2 weeks to just diagnose the problem and made a bunch of excuses about why a loaner wouldn't be available but would told me there's a hertz around the corner. We ended up picking the car back up to take it to another dealership. When we got home we noticed my car charger was missing. I called and was sent to voicemail so I left a message with the service manager and no one called me back. HORRIBLE CUSTOMER SERVICE to a once loyal customer. I won't be back. Took it to Rockwall and it was fixed same day with a new battery. That's all I needed and Mesquite couldn't even help with that simple repair.

service in the Service Department. I came in with an appointment that took over 2 weeks to get. It was for an oil change, recall fix and a malfunctioning wing mirror folding motor to be covered under the warranty. The oil change and the recall part - no problem. The repair on the mirror wasn't done. I was told the car would have to get in line to be looked at and that could take days. The service writer told me the vehicle would have to be left for TEN DAYS. Not brought back in 10 days, LEFT THERE. This was unacceptable and I left. This service department used to really good. But the dealership was apparently sold and the great service writer I dealt with has disappeared and gone somewhere else. This service department is not acceptable for Kia warranty work. It's not aa great incentive to buy another vehicle from them.

department. I made an appointment to take my vehicle in. When i got there the service advisor said they couldn't look at it that day. I ask why make an appointment if your not going to look at the vehicle. I took my 2019 kia sorento there due to an oil leak. The service advisor said it would be at least a week before they could even look at it and it would be a month if I hadn't made an appointment. together my vehicle was there 3 weeks. When I took my vehicle in I inquired about a loner car, I was told they don't do that. The service advisor I was working with left the company, I was told he retired. When I was assigned another service advisor, he had only been on the job 1 day. When I explained my situation to him, he said he thought they did have loner cars, apparently they didn't have any the day I was there. I called this dealership so many times during the 3 weeks my vehicle was there. One phone call I pressed 0 for the operator, a young man answered, I ask him who the general manager was and he hung up on me. Once I found out the name of the general manager, I left 2 voice mail messages for a call back, never received a call back. I left several messages for the service manager to call me and he has never returned my call. I received a text asking how was my experience on the service of my vehicle and to contact a Joseph Gonzales if I had any questions. So I called Mr. Gonzales, long story short Mr Gonzales gave me his cell number. I left several messages for Mr. Gonzales and he finally text me to let me know he no longer worked there. I submitted my receipt for the rental car I had to get for 3 weeks to the 2nd service advisor for reimbursement. It seems that the left hand doesn't know what the right hand is doing. Very poor communication and leadership. I hope I never have to deal with this dealership again. Poor customer service.

very pleased. Thank you.

appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡

Prices online do not reflect their "Market adjustment". Marked up vehicle price by almost 10K. Ridiculous. Also did not try to answer what came with customer value package. They are robbing people blind here. It's a Kia for goodness sake, not a luxury vehicle. How dare they. Would never do business with these people. I'm not that desperate.

As everyone knows the stress and time you spend going through when you are buying a vehicle, this dealership will only make it worse. From start to finish they are going to try to squeeze every penny out of you. I dealt with Jerry Tonubbee, and manager Steven Martin. They provided me 3 different out the door prices. The first after speaking with them several times. Then a few weeks later, they sent a new price quote for over $3,500 more. When I asked about the price change, Jerry did not believe me and was confrontational when I asked. I forwarded him the email, sent from his email, and he said he would look into it. They were trying to charge me more for the same vehicle, then said he thinks his manager sent me the wrong email. He then had the used car manager contact me, Steven. He then quoted me a different price than originally sent, and what was sent the 2nd time. I now have 3 different prices. When asked what was changed, and what price is the right one, he said they will go by what was first sent. I asked for an itemized price quote, and he then interrupted me and got loud and rude, and said they can’t and won’t send me any itemized price quote. If they aren’t going to send me what is being charged, why would I agree on a price? They both we rude, continually interrupting me, condescending, and was unwilling to talk as adults, and listen. Had I not had documented proof of a lower price from them, they would have tried to raise the price and charge me more for the same vehicle they quoted cheaper. They won’t show you won’t they are charging, and and unprofessional. When you’re spending thousands of dollars on something, you want professionalism. You don’t want your time spent. This dealership will waste your time, and try to take advantage of customers. Please stay away from them, and share your experiences as it’ll help future customers.

department. She was professional, friendly, and kind with her interactions with me.

com was tremendously different than the price quoted at the dealership. The salesperson said that cars.com puts in the price . The manager kept repeating that there was a disclaimer that stated pricing available thru their website and that they never put the price on their website?? Appeared to be bait and switch. Your site listed $48,784, they quoted $54,700. I understand market prices on this vehicle are way up but other dealerships are actually listing their market price?? I will never do business with this dealership!

nice and sweet to the customer they make you welcome and fill right at home and you get a great deal to what more can you ask for.

added on a lot of costs when it came time to purchase the vehicle. That is a violation of our state’s DMV laws. They then sent a coupon via mail and email for an oil change for $49.95 and then when I got to the dealership they said that it would be $79.95 for the oil change after I drove 30 miles. I canceled the appointment and drove back home. I will never deal with this dealership again!

I've been coming here for over 3 years now and have never had an issue.

Good Good Good Good Good Good Good Good Good Good Good Good Good Good

Garrett was very helpful and went above and beyond to make sure I was satisfied. Donovan, and Corey in parts were also very friendly and helpful.

he was busy, so they put me with Elijah. Elijah was very nice working with. He was very professional and polite and didn’t waste my time by showing me something I couldn’t afford. I told Elijah if they can’t finance with no higher payment than I told him I’m not doing all this back and forth and them trying to make my payment even higher or I WILL WALK, AND IM DEAD SERIOUS ABOUT IT. Once I selected my vehicle and was set in the lobby to wait for financing maybe five minutes before going back to financing where the person closing my purchase listened very well to me and was able to get my interest rate reduced even lower. The financing part took roughly an hour maybe a little more. That day the weather was very very cold out so I would say Elijah was a true champ with working on the different cars I had to choose from.

okay, friendly personnel

problems with my car. The service was excellent as well.

I really appreciate it Service

great service will visit you soon.

car was washed when it was time for me to pickup my car when it was ready.

department. I bought a new 2022 Kia Sorento that needed some things done after buying it. I thought I’d run out of options till I went on and found the service dept email who turn out to be “Bill (William) Miles”! I can’t tell you how grateful I am to this man. He got right on my situation and immediately got my Kia fixed and even had my add-ons put on in a week! I will always take my Kia there to be serviced. Garrett, his right-hand man, was so helpful and called me everyday with updates of what they were doing, Bill even followed up with me. I’m so thankful I found Bill Miles email, otherwise I think I would still be wondering where my parts are. I had to return for another thing the following day and I was greeted by a very sweet young man named Prince. He took my car in to be serviced, showed me where to come and wait, then made me some hazelnut coffee. These gentlemen need to be noticed, along with whoever worked and did amazing job on my Kia. I’m so proud I came to this dealership. Not only did I get an amazing vehicle, but my service from the service department was by far the best experience. I will only have my Kia servied here. In these days of not knowing who to turn to when you need help, I found the perfect person. Thank you, Bill Miles, You are truly a great Service manager and man! Janie Gatlin 2022 Kia Sorento Owner from Southwest Kia Mesquite, Tx

star because of the long time at the dealership (over 4 hours)

and service advisor was great and I will recommend this dealership

keep the same people I will continue to go back.

was not! The wait toooooook forever for just an oil change more the 2 hours waiting! On top of the my oil change was prepaid but ending up paying over $200 for extra changer and service I didn’t need changed out! But I guess nothing is actually free because we ending up Oliver paying for other things. Any thing to make a buck I guess! Smdh

servicing my car. Garret too showed me kindness and professionalism when Craig wasn’t there. Both of these advisors are spot in your Service dept n Ty Southwest Kia Mesquite.