In November of 2024 we purchased a used 2021 kia sorento with roughly 54,000 miles on it. Said to be certified. Fast forward to feb/ mar. We had our first warm day outside so i turned on the a/c. All vents blew cold accept the driver side. So i called to see if i could schedule a diagnostic. The next appt was almost 2 weeks out and my car is a daily driver so the miles would continue to climb.now 2 weeks passed and i speak to the guy in service and ask again about warranty. At this point im at about 60,000 miles.so i called and told the gentleman that i spoke to about the issue. I was told that any warranty i had was only until 60,000 miles and the a/c wouldn't be covered even if i had less miles. So that was employee number 2. So i felt defeated because i am assuming im out of luck with any type of warranty. Well i took my car to a kia dealership closer to me and found out today that i will have to pay $2500 to get my AC fixed. I then called southwest and asked what inspection do they do in order to label a used car certified to be sold. The gentleman told me explained and then proceeded to tell me that my vehicle had a 12,000(65,000) miles warranty that would've covered the ac.WHAT?!?! I told him the 2 other employees never stated that! My car has 67,000 miles on it and when i first called it had less than 60k. He apologized for me getting the misinformation before and also stated that it's not their fault i went over the miles. I never said it was but to be told different things about a warranty i specifically called about is now costing me $2500. I haven't even had the car a good 4 months yet and already having to do a very costly repair. Im so upset i could cry. Word of advice- no matter how ready you are to leave the dealership look over your warranty and ask questions. Contact kia if you have to verify. Update:GM responded to get in contact to see if there is a resolution. I reached out and haven't received a response back
— Cassie