Healey Kia

told me before that this will cost. I used to have a Toyota and they did the oil change free of charge.

Bronco. We found a good deal in Newburgh NY at the Healey KIA. For about a week my husband spoke to the dealership and had a price set. We drove 2 hours from our home in Jersey to find that the soft cover was ripped and the back window has some kind of film on it. We originally were working with Austin. He was the one that initially outright lied and fraudulently got us up to the dealership. He was conveniently not at the dealership. Peter Finkal was our salesman and at the time he was very accommodating and said they would replace the parts on the soft cover. Looking back we realize they all knew the car had things wrong but all they cared about was to get us to the dealership. We left with the car and 2 weeks later my husband went up another 2 hours to get the parts replaced on the car. (We asked twice if they’d send it to our home and they refused). When my husband got there they told him the parts he drove up there to have replaced is actually broken and they won’t be able to replace it today. The best they will do is overnight it to the house. So my husband had to drive another 2 hours home with the same damaged back window and soft cover that the dealership promised to replace. They are fraudulent and do not care about you as a customer. Not to mention when we were there buying the car the finance manager Jason Horaz was rude and when we had questions passive aggressively would not answer them. We regret finding this trash dealership. Beware they do not care about you as a customer or your time. They will lie and do what they need to do to make the sale.

knowlegeable, efficient and very friendly. I give him an A++ which equals a 10. Thank you, Awilda Cerna. I purchase a Kia Sportage Hybrid 2025. I only had it for a few days but I love it. By the way Peter should get the golden award!!

the past was not as good. This time fastest, best deal. Easy no stress.

April my Kia Sportage is suddenly bucking and not responding to the gas pedal properly. Lucky for me Healey Kia was a few miles away so I limped my car over to them. I was directed to Scott Kuester in the service department who immediately calmed my nerves with his can do attitude. While we waited, we enjoyed the comfortable atmosphere and refreshments provided in the waiting area. Scott assured me they’d have a look at the car by Monday or Tuesday. I left feeling I was in good hands. First thing Monday morning Scott called to tell me they looked at the car on Saturday and diagnosed the problem. I would be getting a new engine courtesy of Kia. I was so relieved to hear the news that Scott delivered. Bullet dodged! I was told it might take 10-12 business days in total so I was pleasantly surprised when it was ready for pick up in only 7. The Healey Service department gets a 10 and Scott gets a 10++. From start to finish he was a delight to work with, capable, knowledgeable and personable. I feel very fortunate to have broken down where I did with Healey Kia nearby. Scott was the icing on the cake!!

Scott Kuester was the person that helped me in all ways , very through, always explained what was going on and he made it possible for me to have my car done for me when i really needed it back for a special event. the car was fixed and its perfect! thank you again SCOTT!

from Healey Kia of Healey Brothers with an extended warranty. Ok great right we’ll NO A week ago developed a coolant leak no biggie Dropped off at Healey Kia I have a full warranty right Next day I receive a call from there service writer who immediately starts to try and sell me $6900 in service I stop him and ask what about coolant leak Oh he replies you have collision damage to the belly pan that is below the cracked radiator we can’t warranty it so it’s $1300 for a radiator WHAT I say there’s no collision I have no idea what you’re talking about He is of absolute no help My wife picks up car next day I immediately look at the car ABSOLUTELY no collision damage only damage is the belly cover is made out of a composite material witch has begun to detach due to the coolant leak I try to contact Scott K who is of absolutely no help I then order a radiator and begin to change it Now I start with my video of car on lift clearly showing no damage then completely disassembling the front of the car taking video and pictures I finally get to the radiator As to be expected absolutely no collision damage I did however find that both top and bottom of radiator blown out from radiator rotting I then attempted to connect the service manager not an easy thing to do After finally getting through he said sorry can’t help you ABSOLUTELY worst customer service ever ABSOLUTELY worst warranty ever Out come I repaired it my self for $120 in parts And will be cashing in remainder of warranty Moral of the story stay away from Any Healey dealer and there warranty @@

and buyout at Healey Kia. They have set a high standard for customer service in our case. Michelle McKnight, our client advisor, went the extra mile to ensure that my elderly mother was well taken care of and that her transaction was stress-free. We highly recommend Healey Kia and especially Michelle to anyone looking for a dealership that puts their customers first and are true professionals.

Our salesman Krissy exceptional. I highly recommend her to anyone looking for a great car to get into

woman Krissy. She was very knowledgeable and kind. Krissy spent the time going over every little detail that I needed to know. She made the whole process very easy and she answered all my questions. She also took the time to sit in the Kia Sorento with me and show me everything about it. Thank you again Krissy. It was such a pleasure to work with you!! I highly recommend Krissy and the Healy Kia to anyone looking for a new or used car!! The best experience!!!!

was valued and our sales woman Krissy was very honest and kind. Highly recommend if you’re in the market for a new vehicle!

All calls go to call center, no one to assist you but and empty desk when you walk in. When you finally get help they are in no rush at all took over 3 hours to value my trade and get numbers. Manager Chris was sneaky and flat out a liar. Agreed to my offer said he would send revised numbers in the AM then backed out. Also asked for 1000$ non refundable deposit! His own sister store told me that’s illegal in NY? And I should report him to the owner!

Seen a car I liked online and contacted them about. Scheduled a test drive for that car. Got a confirmation call 5 hours before test ride. Got to dealership for my appointment and they sold the car! Tried to sway the blame on me stating they were under the impression I just wanted to test drive any vehicle. Not the one I spoke to them 3 times about. Some nerve. Will never go back and highly do not recommend whatsoever

car not repaired for 7 months. Nobody getting back GM not reachable. Owners not available

The experience was quick and easy! Worked with CJ. Couldn’t be happier!

Telluride. Our sales person Randy Nieves was very informative and made the experience wonderful. Mark McKnight in finance could not have been more helpful in explaining everything.

no one comes to give you up dates about your car. Called regarding my car being towed to the dealership due to engine overheating after this past hurricane storm. I had to call to verify if the car made it to the dealership as I wasn’t about ride with the towing company. Lady on the phone was very rude names Karina. Then I called on Monday September 13th to follow up. Was advise my advisor was Damien who was more of NO HELP. Expressed that he spoke to me on Saturday September 11th when I first called about the issue and advise him I did not speak to. I proceed to ask for a follow up about my car which I think as a customer you shouldn’t have to call a location when it’s in their hand. I should have been receive calls from the dealership but that never happened. I will be looking to take my car to another location for service as this one doesn’t seem to care and always have such a nasty tone when speaking to about your concerns as if they didn’t know what they signed up for when the took on the job. I would never recommend this location at all.

scam stay away!!! I used Healy in the past I don’t know what possessed me to trust Carvana .. after my bad experience I went on line to Healy to see if I would be approved s car loan I was fortunate enough to speak with James Barrett who is kind efficient and knowledgeable. I went in today I sat down with Chrissy sciascia and the process was quick accurate and she was so kind. Each and every department I dealt with today was exceptional .. Everything was explained before requesting signature and the icing on the cake was when my vehicle was ready they had a red carpet and a big red bow!!!! If you are looking for a vehicle , please trust me don’t get caught up with the New car dealership that you do online … go to a company you can trust!!!!!! Thank you again !!!! I appreciate everything you have done for me today !!!!!

was sold to me as a “Technology Package.” It turns out that it’s not. The oil wasn’t changed and the two back tires were not great but they refused to change them. They sold me the car for one price and at the Finance Dept, it was $942.00 more. Mark Mcknight told me that since it was the salesman’s mistake(John), he would refund me a check for $942.00 within one to two days. It took about two weeks to get that check and it was $200.00 short! I received a temporary registration because the title wasn’t in yet but they told me it would take one to two weeks for it to arrive. It’s been almost three months and I know that things happen but they didn’t give me a call to keep me updated on my title. My registration has now been expired for four days and I’ve been getting blown off like I’m a nobody because they already got paid for the car. I call Mark McKnight, I call John and I can’t anyone to assist me. I would like to know if I get a summons for an expired registration, is Healey Kia in Newburgh, NY going to go to court and pay my summons. This is ridiculous and I’ve never had a car buying experience like this. This is such bad business and I am highly disappointed with this dealership. I would not recommend anyone to go to this dealership.

checked my air filter they said we don't blow them out we just

fake promises. Arrived to be told they cant do what they promised and tried selling me something else. Worst dealership

baiting customers to get them through the door. The have 0 empathy and tale 0 accountability for their mistakes.

I purchased my 2020 KIA completely online from Healey Kia! What a wonderful experience it was. I am a previous Kia owner, from another dealership, my lease was up and I knew I wanted the same model, the Kia Sportage. I looked at Healey Kia’s website and found the perfect vehicle. I selected the vehicle I wanted, customized my payment filled in the next screen, submitted the form and they contacted me right away. I spoke to a vehicle specialist to go over what I wanted in my vehicle and to make sure it was the one for me. I knew I wanted to lease again so they directed me to the finance tab on their website. I completed the online finance application and the finance manager contacted me to work out the numbers. After we worked out the details they sent me the pricing and I sent them my credentials and they did all the paperwork. When they were finished they scheduled a time to bring the vehicle to me. My new Sportage was brought to my workplace. It was just as beautiful as the photos on their website. I signed all the paperwork, got a quick tour of the vehicle and I was finished. The easiest vehicle I ever purchased!!!! After the delivery person left my vehicle specialist called me to set up a time to do a face time call for a more in-depth review of the vehicle. I highly recommend buying your next vehicle from Healey Kia!!!! They made it so easy and there was no stress!!!! Thank you to my new KIA family!!!!

matching slot machine style symbols on a card. It’s all just to fool you into going into the dealership, where you will find that, in fact you have to match a confirmation code to a board at the dealer. Fortunately my wife discovered the deception before we wasted our time going there by Googling “Money Carlo” and finding plenty of news articles and posts about people who described being had. Any business that would practice such shady advertising is not the be trusted. Also note that all the reviews on here are either 1-2 or 5 stars. The 5-star ones are obvious fakes. Stay away.

I was shopping around for the most affordable car since I have a long commute. I went in there with a budget and told them that. The original sales guy seemed nice. But they claimed they couldn’t meet my budget. Which was $400 for financing a car with some lease payments left over and zero down. Since they couldn’t make it I was going to leave. James Barrett the general manager comes over and it went quickly from a pleasant enough experience to frustrating. We talked in circles with me at some point asking him if he was trying to confuse me. During that conversation he said if you figure out what you want and give me a number (which I had done) I can go to the banks, I am bringing up that comment to point out that at this point there had not been a hard hit. I got so frustrated that I pointed out I was looking to feel good about my purchase like I had previously with my Hondas. He asked me why didn’t I go to Honda then? I had not gone to Honda because I thought it would be too expensive, but then thanks to his comment I thought about it and decided I should check it out. I went to Honda where I bought a car worth $3,000 more than the car they were offering me for the amount that I wanted monthly. But during my time there I learned that they had run a hard hit on my credit. At no point had I seen someone in fiancé or had agreed to purchase a car or indicated I was doing anything but shopping around. I had been to three other dealerships for this purchase and they hadn’t run my credit. After James Barrett’s behavior and finding this out I feel that this place is shady. Buyer especially female ones be wary.

Highly recommend this dealership. My fiance and i went in looking for a car and we got exactly what we wanted. John made us feel welcomed from the second we walked in the door and Manny made the rest of the time great while we searched for our vehicle great. He found us exactly what we were looking for and more. Would rate 10 out of 5 if i could

I bring my 2018 Kia Stinger GT2 here for regular maintenance and service bulletins and have always been impressed. The facility is awesome and staff incredibly friendly. But recently is where their mechanics really shined. I had been experiencing an annoying rattle from my car for months. After no more than 20 minutes the mechanic was able to pin point the rattle, which was a poorly designed heat shield/air deflector that was located in the driveshaft tunnel on the passenger side, right by the drive shaft. The mechanic was able to find it solely on discoloration on the driveshaft caused by this part. I was showed the culprit by my service advisor and the solution explained to me by the mechanic. Thanks to their mechanic and the wonderful service and attention I receive at this dealership I have been able to once again enjoy every drive in my Stinger. And with Healey Kia’s help I plan to have many more happy miles behind the wheel of my Stinger!

Stopped in to see a $7000 used car on the website. Had $4000 to put down. Put us though the ringer xxxx avoid. Run of the mill car sales people. No deals here!!!

"Customers top priority"? I guess I was not considered a customer then. Although I am a returning customer from Healey on my lease of a Hyundai Sonata which I entered a deal for a Kia Optima. I was TRICKED in this deal where I put down what for me was a large sum of money and the return of the Sonata. Never was I told or believed that I was still subject to additional charges for the return of my lease at the whim of the dealership in the amount of nearly $1000. Never would I have had a lease returned to assess fees when I was not there... in person to review AT THE TIME. This amounts to extortion on my credit score. When I called to find out what was going on, first my call was not returned. Second time, when I insisted on speaking with someone I was spoken to in a condescending manner to the tune that i didn't have to understand the deal I made when I left the dealership! I just had to pay whatever they said, because "how are they supposed to know"? I certainly had ZERO intention of making a deal where I put down what for me is a large figure and then leaving it to the whim of the dealership additional charges on my previous lease. Telling me you weren't "keeping it in your inventory " is NOT the same telling me I was subject to UNKNOWN fees on my previous vehicle

Jon was very pleasant, extremely knowledgeable in the two vehicles of interest, Kia Sportage & Kia Forte. I decided to go with a 2018 Kia Forte LX without being pressured by Jon to "Pick A Vehicle". More importantly everything we discussed was within my means & budget for the new car purchase. All questions were answered to my satisfaction. I would absolutely refer Jon Francis to anyone I know who is looking for a vehicle. I also would like to wish Jon Good Luck in his career with the Healey Kia Automotive Group.

I brought my Kia in for a recall. I picked it up with recall complete. 1 week later a “ new “ issue arose on my car. I brought my car into Kia again .. they charged me apprxo $500.00 for this strange repair . I asked to speak to the service manager. He was gone when I arrived at 3.30 pm ( I was told) he never called me and avoided my calls. Never addressed me . Bad business for a manager to not call, or address a costumer . Rude and untrustworthy

We felt your staff acted in a professional way and very pleasant to converse with We felt relaxed and not being pressured to make a sale. Every phase explained in detail

The personnel in the service address the reasons for the service and know how to be objective and efficient for the service. The sales department is equally as good. Really great franchise dealership.

Always get excellent service. Staff is courteous and always keeps me informed of any needed repairs and or service for my vehicle. I would and have recommended Healey Kia to friends and relatives.

Every time I bring my car to be serviced at Healey Brothers KIA, I interact with either Rose Marie or John and they are both beyond excellent. They have always been courteous and clear in their descriptive communication to me should something be required on my KIA over and above normal maintenance. I trust that when I leave the service center, my car is in tip-top shape. Always the best, don bartel

This has to be the worst dealership in NY. James Barrett by far has to be the most unprofessional salesman/manager I've ever dealt with. He was rude and basically called me a liar for presenting him with lease numbers I had obtained from other dealerships. He seemed annoyed that I, as a consumer was shopping around. Needless to say, I did purchase my 2017 Sportage SX AWD Turbo from Yonkers Kia, for well below what Healey Brothers offered. My suggestion is to take the 45 minute drive to Yonkers Kia. It's easy to see why they are the #1 dealership in the tri-state.

Good customer service and very nice ppl to work with. I recommend anyone to get a car from Healey Brothers........ very friendly people. Need a car go to Healey Brothers

I REALLY HAD AN EASY AND GREAT EXPERIENCE LEASING A 2016 KIA OPTIMA. I WAS SHOWN THE CAR IN GREAT DETAIL WAS OFFERED MULTIPLE OPTIONS TO PURCHASE THE CAR. MALIK WAS THE CLIENT ADVISOR I DEALT WITH AND HE TOOK GREAT CARE AND DELIVERED GREAT SERVICE. I WOULD CONTINUE TO DEAL WITH THEM IN THE FUTURE WHEN MY LEASE IS UP.

Hello future Kia buyers, "not only is it the car that makes the person, but the dealership as well." I don't think anyone famous has said that. So, as I was on my way elsewhere from Toyota to Honda, and I thought, fine, might as well check out the Kia, (besides, when the Optima came out a few years ago, you gotta admit...really nice..) as I passed by the dealership. Walked to the used section and found exactly what I wasn't even looking for. I went from a GVW of 6000+ to a Blk/Blk Kia Optima Hybrid. Perfect with everything included; cooled seats? really? heated steering wheel? really? panoramic sunroof? 40/mpg? for how much? that's all? and simonized because I have a kid on the way? and the extended warranty wrap around whatever thingy? I was sold on the price immediately and then the car and then the service that I received. As I would love to go into the relationship that was established by both parties and more than a handful of those that are employed there..from front to back, him, her, them, him..who ever..everyone looks you in the eye and has the utmost genuine smile that is not only contagious, but infectious, as well. A really extraordinary group of people that are in this for me. That's what I got from them.. When you walk into Healy Kia, expected to be not overwhelmed, but extremely pleasantly surprised and oddly comfortable. If this is your choice of car or suv or whatever you choose, you will be enamored with yourself in your Kia for quite a while; which may get you into trouble at work because you want to play hookie and go for a long drive.... my car is sooooooo coooooll....I can't get over it...and I won't..I jokingly went back to the dealership a week after buying it and went right to the manager with this kinda angry look on my face. "I have a serious problem with the car." He was ready to ease whatever ailed me. "I really like this ________ car!" ;) My only problem is that there is are No Smoking signs hanging everywhere in the car from my wife..otherwise, perfect car. I'm sold; it's sold Healy is my go-to The KIA Optima Hybrid is an instant classic, sporty enough for mom, kids, even dad, vehicle that hits all the "high" notes in your mind and "low" notes in your wallet. Let's put it this way, the KIA got more compliments and alcolades at a recent family reunion then all three kids combined. Now that's saying something. I didn't think that there was, or ever could be, sibling rivalry with a KIA. :) Even my crotchety old Cadillac-new-lease-every-year-or-two father of 80, knows that KIA is one of the top cars of recent years.. He never compliments anything we do...and I got shelved? For a KIA? I'll take it.. Thank you Healy! Thank you KIA! I <3 KIA Optima Hybrid

Having purchased several cars over many years we are oldies (but goodies) to this process so arrived at Healey Kia with already determined goals (what car we wanted to look at, what car(s) we might consider, where our financing requirements fell and so on). We were greeted by Justin (VanDyke) who immediately made us feel welcome/comfortable. He worked together with his manager to obtain a deal which worked great and we left with a good trade-in and deal that worked! Definitely see them, ask for Justin, and know you will be taken care of well and fair!

When I traded in my Sedona for a new Sorento, the service manager congratulated me. I turned to him and basically told him it was because of his Service Dept that I decided on repeating the experience. There is a young women and himself that are behind the counter (I'm a bit embarrassed I don't know their names) and they reflect nicely the mechanics behind the door. Oh yeah. I really like their cars!

The Healey Kia team was super helpful and gave me a great deal even though I didn't have the greatest credit at the time .

I was immediately greeted by Jason Horaz at the door as soon as I walked in. He was very polite and friendly. He had great customer service skills. Everything I had asked him for to find in a car for me he got it perfect the very first time. I bought my car almost two weeks ago and I love. I haven't had any issues with my vehicle since I left the lot. I would definitely recommend this place to all family and friends looking to get a car.

Jason Horaz was great to work with. This was my second Sorento purchase. I am happy with the car, and Jason made my purchase easy. He was not pushy, listened to my needs/wants, and helped me to build a car that suits me. I couldn't be happier. I highly recommend working with Jason.

Being a first time car buyer I felt like I was going to walk into a pool of sharks. You always hear all the bad stuff about cars salesmen and to look out for dealerships but I can honestly say the staff Healy Kia of Vails Gate, is AMAZING! I greeted with friendly smiles from the moment I walked in, they sat me down and asked me questions to try and find the right make/model that would best suit my needs and then they walked me through the different loan options and explained everything very clearly. Thank you Healy Kia of Vails gate for turning a potentially scary experience into a fun and mostly importantly EASY experience for me. I recommend this dealer to anyone who's looking for an good honest dealership they can trust. Thank you Jason Horaz and Mark McKnight for helping me drive off that lot in my new car, i have yet to stop smiling.

I'm not sure what all these other people are talking about but Healey Kia is the best! They have treated me great on my most recent Sorento purchase. They have sold 4 cars to my family so far. We even bring our 1992 Ford pickup in for service. Fastest alignments anywhere. I love James, Steve, and Larry as they have always been great.

Have been looking to purchase a used certified KIA for some time now. My research has mostly been done online. I decided to stop be Healey Kia and check out their inventory. I was immediately greeted by one of their salesman. We discussed what I was looking for and was shown several different models that fit my criteria. After two test drives I settled on a 2014 Sorrento. Now was the time to talk numbers which is usually the most pain staking part of the car buying experience. I was extremely pleased at how quick this process was and how GREAT of a deal I received. The financing I received was second to none. From the employees to the managers this was by far my best car buying experience. I can't wait to come back for my first service visit.

After a long decision process, I decided that a Kia Sorento would be the best bang for the buck. My experience at two other relatively local dealerships almost changed my decision. I gave a final shot to Healey Kia. I had my defenses up as you would expect, however the warm welcome by my sales person made it difficult to keep. I was immediately introduced to management which was a very nice touch. Without going on and on, my experience from beginning to end was what I would expect at a high line dealership. Yes, I bought the Sorento and I probably don't need to bother mentioning that my experience at my first service was as amazing as my purchase. Kudos to this company and keep up the great work on making your employees love their job and making customers feel welcomed and appreciated.

We were looking for a small Kia and had a very unfavorable experience with another local dealer. We stopped in at Healey Kia and were immediately greeted by a salesperson. The entire atmosphere was so different. Every salesperson greeted us warmly even though we were already with our salesperson, we met the manager even before we test drove any cars, and we had a full introduction to the inside and outside of the car before we tried it out. Prices and options were clearly printed out for us in a neat and understandable format. There was no "back room" manager who mysteriously sent our salesperson back with a number. The manager was at a desk nearby and came to us with all the information we needed to make a decision. The entire staff was warm and helpful, including the person who answered the phone when we called with questions later in the day. After our purchase, the paperwork and service options were clearly explained without pressure or hard-sell tactics. Again, every person at the dealership was polite, helpful and cordial. I will buy another car from them when I am ready to get a new car again.

When I took car to my mechanic to look over tires were from 2011 balled and steel sticking out from inner part of tire so it was noticeable. I dealt with Steve. Had to take care to have back up Camera replaced. Steve was nice and personable but their used cars are not well maintained and anyone with no experience with cars is easy bait for them. Not to mention I have a special needs child, if my tire had blown out it put my life and my child's life in danger.