"Customers top priority"? I guess I was not considered a customer then. Although I am a returning customer from Healey on my lease of a Hyundai Sonata which I entered a deal for a Kia Optima. I was TRICKED in this deal where I put down what for me was a large sum of money and the return of the Sonata. Never was I told or believed that I was still subject to additional charges for the return of my lease at the whim of the dealership in the amount of nearly $1000. Never would I have had a lease returned to assess fees when I was not there... in person to review AT THE TIME. This amounts to extortion on my credit score. When I called to find out what was going on, first my call was not returned. Second time, when I insisted on speaking with someone I was spoken to in a condescending manner to the tune that i didn't have to understand the deal I made when I left the dealership! I just had to pay whatever they said, because "how are they supposed to know"? I certainly had ZERO intention of making a deal where I put down what for me is a large figure and then leaving it to the whim of the dealership additional charges on my previous lease. Telling me you weren't "keeping it in your inventory " is NOT the same telling me I was subject to UNKNOWN fees on my previous vehicle
— Jess2rabbit