Dan Deery

basically blew out the next day. The engine light came on and I was promised it was just a glitch and they cleared the code. My engine light came back on while driving home. I attempted several times to call in an attempt to bring vehicle back. No one responded until several days later and the salesman Dino never did call me back. I finally got a call and was offered $200.00 dollars for my trouble. I paid $9,000 for this jeep and I need to replace the motor which will cost me around $11,000.00. I don't want anyone to end up like me, owing $20,000.00 for a vehicle that doesn't run. This company made 56,000,000.million in revenue last year off the dishonesty they use to sell their vehicles. Please avoid buying cars from this Car Dealership so that you don't end up like me! Tony Knox Retired Captain Des Moines Police Dept.

I had recently purchased a gmc truck from them and wasn't even able to make it all the way home before it threw a code at me. They attempted to get out of covering it but after some talking and pointing out that they signed a contract did they do the repairs needed.....after I paid 100 bucks. After I got the truck back from the shop, I attempted to make a fair trade where I would be able to take a truck of similar value for the hunk of junk they sold me but they refused to make it right. To add to this, the stereo some times works, the AC stopped working, the rust started to come through the paint, they didn't switch the sensors in the tires, it leaks and THEY WONT RETURN MY PHONE CALLS ABOUT THE WARRANTY! This place is full of snakes so I say again, DO NOT DO BUSINESS WITH THESE PEOPLE

Super easy to work with and didn't feel a hard sell. Only downfall was upper management wasn't willing to negotiate or do anything for us to win our business.

They will do anything to get a sale and cannot deliver on the promises that come with purchasing a new Jeep.

They wanted me to be happy with the decision. They helped me with a friendly additude narrow down between 3 vehicles, then 2 and ultimately the one I choose.

closing the deal. I had trouble lifting the freeze I had on my credit report and they were very patient and helpful in this area as well. Policies and guarantees were explained to me in clear English so I understood. If it makes any difference Danette was my salesperson and Colton was my Consultant for helping me get a loan.

smooth. We are a commercial business which makes the transaction more difficult, but she was a champ!

to work with. Made my buying experience quick and easy, took the time to explain the process and paperwork. Definitely, will return my business.

Zero complaints from me as my car buying experience was quick and hassle free! Would recommend!!

I highly recommend for all your vehicle needs!

He made the car buying very easy and fun!

Sold me a lemon. Dishonest. Have had it for 2 weeks. Needs Multiple repairs Starter went out on day 2. Shop said $1400 to repair. Now it is making noise from the front end. i have had the truck for 3 weeks. I will tell everyone I know to stay away from this dealership.

vehicle for just under a year and head gasket blown called warranty place just over my mileage ended up paying 5000 to have to replace heads, camshaft lifters heater core radiator cuz mechanic found someone used head gasket stop leak in engine! Still owe over 12000 on vehicle plus added 5000 grand on top! Deery wouldn’t do nuthing never returned phone calls emails anything! Anyone asks me about car dealership I’ll tell them to find better place to go disappointing at best! Couldn’t give no star rating

experience would highly recommend this dealership

Everything was great! Dan B in finance did my paperwork and was great as well!

! James Bratcher was very helpful and Wally Johnson stepped in when needed. Everyone worked together great to make my experience go smoothly!! !!! Will definitely be back!!!

Management made promises to fix problem with newly discovered problem shortly after sale. When problem was finally found by service department they refused to take any action to remedy the situation. Staff had no people skills and service department was a joke. I will never set foot in that place again.

The service center is amazing. Premium snacks, friendly advisors, and a very clean professional building!

honest and up front its hard to argue the best prices in the area!

Friendly people. Everyone was very helpful

Knowledgeable about their cars and helpful with many financing options.

here and get my cars serviced here!

really friendly laid back and easy to work with will buy all my cars from here

vehicles from Dan Deery in Waterloo . The staff are all Great to work with

Everyone was so pleasant to work with. Very kind and knowledgeable. I will definitely be returning!.

Great lounge with fresh popcorn, coffee and delicious cookies.

Keep up the good work. Let's go. He was so down to earth.

while looking for a vehicle. 5 stars absolutely

Easy place to do business! Will be back!

miles. Autocheck did say one owner at the top but it clearly showed that the car was auctioned twice at year 4 & 5. Also stated there was an odometer issue.

minutes of my time to only find out this dealer was going to tac on a $10,000 FEE onto the MSRP. Called Kruger Auto in Waverly Iowa and $0 added to a new TRX RAM Truck. I went to UNI 25 years ago and Dan Deery had an "iffy" reputation then and I see they have not changed at all! Waste of time and not worth going there is they are going to do the good ole bait and switch on clients! With this said, my sales guy was very nice but I wish he had told me about the +$10,000 over MSRP before I wasted 90 minutes! REDICULOUS!

fed up. The sales person I worked with was great until the deal was done and he got his commission. After that he ignored my messages and calls. Then i had to schedule an appointment to get the bodywork done and fender flares put on (that I didn't want). Was told by their service department that the work should take 1-2 days to complete. I called on day 4 only to find that they had no idea whether the work had been done or not and that they would find out and call me back (still waiting for that call). I really wanted to enjoy my experience and return for business but I just don't feel great about the situation. Customer satisfaction should be rule #1!

I've grown up in their dealership as well as the Toyota one. Let me just say, the advisors at the Toyota store are much more polite. I've had one good experience with the Chrysler store. Otherwise, the advisors seem to be fairly rude and young. The last time I went in, one advisor just kept walking passed everyone standing in line and checking his phone! -I don't think he is there anymore. They just give off the impression that you are wasting their time. I always ask for a wash/vac when I take my vehicle in and they always make it seem like a big deal. Like okay, I won't bring my business to you? Idk just not the service you'd expect. I only deal with Blaine the service manager or Marv Cooper in the service department. Everyone else is just rude. Did buy my vehicle from there and the salesmen and manager in sales were very kind and helpful.

The service provider was polite and helpful, but the work they did was not good. Asked for them to look at uconnect system, they charged me 169.00 to tell me a replacement uconnect radio is 1600.00. Then they drained my battery. They left my ignition on when they checked the system. I will never take my truck there again, and I certainly won't purchase a vehicle there. I get treated a lot better at the Marshalltown dealership. I thought they might be better at knowing my uconnect system, I was wrong. Place is a total joke.

Worst experience i have ever had. Wife needed a new or newer van and we went to Deery first as we had done so much business with them in the past. We have purchased 3 new cars and a couple almost new (including this one) used vehicles from them. To tell the truth, the van she bought could have been bought anywhere for that price, it was no special deal at all. We were insulted at the trade value offered for her van. They offered $500 and this is only half of the very low end of the trade in value scale and especially since it had an almost new set of $650 tires and $800 worth of all new exhaust. In fact, i told them we were not trading it in to THEM and made a phone call and had her van sold in 5 minutes for almost 4 times their offer, and that is even WAY below private party sales value (i did my homework on values). Next we were supposed to get 2 keys with it and had to go in 3 different times to get that done because after over a WEEK they still didn't have the info from the factory to program the key. This AFTER they had told us they had all the information needed to do the job. We spent a total of at least 6 hours between driving and waiting for the key that took 3 visits. Are you kidding.....3 times? After having the van in their lot for several days, they still hadn't even cleaned it out yet when we went to look at it, it was a mess inside. Overall the WORST experience i have EVER had buying a vehicle. I only give them a 1 star rating because my wife does like her van

Ram was having a GREAT SPECIAL RATE AND SALE and I needed a new Ram 3500. I called up the people named below and started the process of trading in my truck, getting a GREAT DEAL, working with some GREAT PEOPLE and was I wrong. I called up and told them about the truck I wanted and they said no issue. The next day (24 hours later) they called to let me know they had a truck that met my specs. They made an offer on my truck (which was fair), gave me the monthly payment (which I was hesitant at first but agreed), then ran my credit (which is well about 750) and said all was good with it and THEN SILENCE FOR A DAY!!! As it turns out, THE DEALER WHO HAD THE TRUCK WOULD NOT TO GIVE IT UP!!! SO.....NOW I HAD NO TRUCK, THE RAM INCENTIVES OF 0% FOR 84 WAS EXPIRING AMD MY CREDIT SCORE WAS 6 POINTS LOWER!!!! If you are looking for a dealership that is honest and has integrity....GO SOMEWHERE ELSE. I AM SO SADDENED BY THE FACT THAT A DEALERSHIP I ONCE GAVE 5 STARS TO HAS NOW, IN THIS ENVIRONMENT OF COVID-19, HAS DECIDED TO MISLEAD BUYERS. I AM WRITING TO THE EXECUTIVES OF DODGE RAM MY EXPERIENCE AND DISTRUST. BTW, KYLE WHO WAS HELPING THROUGH THIS SITUATION (AND IS A VETERAN LIKE ME) WAS NOT THE ISSUE!! IT WAS OTHER SALES PEOPLE AND SALES MGMT.

I have been involved with owning a dodge for over 20 years. Everytime I have a issue wether it be minor or major it has been resolved immediately. I am talking about a person named Marv Cooper who works at the Dodge dealership in Waterloo Iowa. Marv has went above and beyond to make sure my needs are met. Thankyou Marv for your excellent service! Doug Widen. Cedar Falls Iowa

Got the piece quickly and fixed it. Glad to have things back to normal. Thanks to all at the dealership. We always feel welcome and service is good.

yesterday. Great service & wonderful people to work with. A special thanks to James Bratcher for making it possible. I was running into problems with my co-signer having to be on the title which created a whole other set of issure for us and he worked hard with the bank to make it possible for my name to only be on the title. I will definitely by a car from Dan Deery again. Thanks for giving people who are down on their luck a chance Theresa

We purchased a used vehicle from this dealership on October 30th and could not have been more pleased with the professional way in which everything was handled. We felt no pressure and all of our questions were answered. The dealership also responded in a timely manner to address a few concerns we had with the vehicle. We are very happy with our purchase and experience with Dan Deery Motor Co.

I purchased my vehicle on a Monday. After purchase, it was my own fault, I noticed several marks on the vehicle. Then one week later, the air bag light came on They did get the van in to check what was going on right away. This is a 2019 and less than 50,000 miles on it. You would not expect a major issue with the van. They found the problem. Unfortunately it will cost $300 to fix. What? I just spent over $18,000 on a vehicle and after less than a week of ownership, I have an issue with it!! They did offer to split the cost with me. Still unacceptable. Now I don't know what to do. I'm stuck with a vehicle with mechanical issues and I have a huge loan to pay off. Very disappointed that after a week, there are issues. Why no guarantee left? Also all manuals including California emissions certificate were moldy. Who looks at the manuals prior to buying a vehicle? After, yes, to learn about all of the bells and whistles, but not prior. Sales rep. has ordered a new manual as I am highly allergic to mold, but not a new California emissions certificate and other certificates. Just a very disappointing experience for an almost brand new vehicle. I had expected more from this dealership

I worked with Andy Page to purchase a car for my daughter. We completed the entire transaction by phone, email and mail. They even delivered the car to my front door. The car was priced fairly, Andy was very accommodating and helpful and I would buy another car from him any day! I have sent a few follow up questions and he responds to me very quickly. I highly recommend Andy Page with Dan Deery in Cedar Falls, IA.

We had a disappointing visit with this dealership. We reached out inquiring about a specific vehicle asking several questions and was told it was in great shape and ready to be seen. A couple days later my husband and I make the 100 mile trip to visit the dealership. A sales lady was very quick to engage us and provide assistance as soon as we stepped out of our car. She found the vehicle that we were considering and I excitedly opened the doors. I was surprised when it turned out there were magazines, coins, straw wrappers, etc. throughout, as well as other personal products in the cup holders and console. The interior was a light color and there were dark scuffs and smudges. I could feel crumbs beneath my legs and an empty water bottle rolled off the console during the test drive. My initial impression was of disgust and sheer disappointment as the vehicle wasn't prepared for sale. We looked briefly at a second model which didn't have trash in it, but did have quite a bit of dog hair in the back and should have been vacuumed. We have been to many dealerships over the last month and I have never seen cars shown in worse condition. We were told that the vehicle was being used by one of the employees as a demo which was supposed to excuse the condition it was being shown in. The vehicle had 2500 more miles than listed online and no adjustment were made to the price. We were told the "computers glitched" and already marked the price down below where the dealership was making money. Bottom line is that we walked in ready to buy this vehicle. We understand it would get cleaned prior to obtaining the keys. However, this was the first impression we had with this dealerships professionalism and commitment to the customer experience. We ended up leaving the dealership questioning their standards, it wasn't worth the drive out for us.

Vickie Butler was very professional. She took time, answered our questions, and was very accommodating. We made the decision to purchase over several weeks, and she stayed with us through the process. Thanks, Vickie!

long story short we moved from Alaska to Iowa recently and knew the “stigma” behind Dan Deery’s to be “overpriced” and “cons” but when I brought my brand new Jeep in to be serviced I was greeted with nothing but professinalism and genuinely great service. Although they would not uphold a oil plan from another dealer (which wasn’t expected but it’s a brand new Jeep and we were told we would be able to switch dealers for services) I upgraded to synthetic oil at a somewhat reasonable price, and in and out in almost 15 minutes start to finish flat. Very pleased and will be returning for services and etc in the future.

Have always been treated fair at this dealer. Great deals when buying and great service. went in for oil change and asked for a quote on tires. Was told a fair price and ask when they could do it. Then said now if I wanted in and out in 1 hour. Always friendly and courteous.

I needed a vehicle as my wife is physically challenged, So I picked out a van. The wife uses a wheelchair and the van had no trailer hitch package so the dealer said he would add the trailer hitch and geve me a check to have one installed. Toyota does not install them anymore .So we settle on the van and was told the bank quoted a certain rate but when we went to sign papers they increased the rate by 1.5%. They told me th bank changed there mind and set it higher. after we hassled over that I got hoime and found out the cost for the hirtch was financed in my total to finance. Right? Are you kidding me that we have the scams going on at our local car dealerships. It should be against the law foer them to step on my interest rate from bank ans the hidding of expenses they said they would pay.

This was the most frustrating and angering car buying experience of my life. I live in Cedar Falls so wanted to give the local dealers a shot at finding me a good deal on a Dodge Grand Caravan. I walked in and talked to a salesman name Derek. I told him about a bunch of 2014 SXT I had found online and asked if he could find me something similar for similar money. He found me a van the next day so I went in to look at it. It was a great van and my wife and I planned on buying it. We were $300 away from making a deal. Derek sent me home with the van to show my wife. I took the van back that night with the understanding that we were serious about buying it but were still a few hundred away from making the deal. The next day I tried to get ahold of Derek but he would not get back to me. I could even see that he had received and read a text msg I sent him from my Iphone to his. I guess he didn't know he had his msg setting set to let others know after he read his msgs. The next day I called him and he made up a lie about being off the day before. He called me back 3 hours later to tell me someone else sold the van while he was gone. I later found out that he sold the van to someone else the day he claimed to be "off" at a higher price than he was offering me to buy it. A different salesman sold him out to me and also revealed that the story he told me about the 80 year old couple that traded the van in was a load of crap too. Shady guy and a shady dealership. The other Dodge Dealership they have in Waterloo found out about what happened and said they would make everything right for us just to keep us as customers. Instead, they wasted 3 hours of our Saturday for a new van that was already over priced. I've never had a good visit to any of the Dan Deery Dealerships and that's why I have not and will not buy anything from a Deery. Everytime I've been to their dealerships I always watch the way the salesmen interact with the customers and the majority seem to try to "handle" the potential buyers. It's salesmen like Derek at the Dan Deery Truck center off main street in Cedar Falls that put such a sour taste in peoples mouths about used car salesman. Deery Dealerships and this particular salesman are the stereotypical used car salesman type. Do your research. Dan Deery vehicles are always higher priced than anywhere else in Iowa. That's why I bought a used Toyota Camry from Cedar Rapids Toyota in 2010 for $4,000 less than the sticker price of similar Camrys that had more miles on them at Deery Toyota. Drive a few miles and save a few thousand dollars.

leave without a car and will make up lies to make you get a car. Don't believe a word anyone says there just stay the heck away. Every time I drive by now I flip off the dealership. save your self the trouble and just stay away, I REPEAT STAY AWAY!!! plus cars are all $3000 over market value and they have tons of hidden damage on every vehicle.