Ram was having a GREAT SPECIAL RATE AND SALE and I needed a new Ram 3500. I called up the people named below and started the process of trading in my truck, getting a GREAT DEAL, working with some GREAT PEOPLE and was I wrong. I called up and told them about the truck I wanted and they said no issue. The next day (24 hours later) they called to let me know they had a truck that met my specs. They made an offer on my truck (which was fair), gave me the monthly payment (which I was hesitant at first but agreed), then ran my credit (which is well about 750) and said all was good with it and THEN SILENCE FOR A DAY!!! As it turns out, THE DEALER WHO HAD THE TRUCK WOULD NOT TO GIVE IT UP!!! SO.....NOW I HAD NO TRUCK, THE RAM INCENTIVES OF 0% FOR 84 WAS EXPIRING AMD MY CREDIT SCORE WAS 6 POINTS LOWER!!!! If you are looking for a dealership that is honest and has integrity....GO SOMEWHERE ELSE. I AM SO SADDENED BY THE FACT THAT A DEALERSHIP I ONCE GAVE 5 STARS TO HAS NOW, IN THIS ENVIRONMENT OF COVID-19, HAS DECIDED TO MISLEAD BUYERS. I AM WRITING TO THE EXECUTIVES OF DODGE RAM MY EXPERIENCE AND DISTRUST. BTW, KYLE WHO WAS HELPING THROUGH THIS SITUATION (AND IS A VETERAN LIKE ME) WAS NOT THE ISSUE!! IT WAS OTHER SALES PEOPLE AND SALES MGMT.
— lance