D

disappointed

1 reviewBuys in IA

Reviews by disappointed

SalesOctober 2020
Dan Deery

I purchased my vehicle on a Monday. After purchase, it was my own fault, I noticed several marks on the vehicle. Then one week later, the air bag light came on They did get the van in to check what was going on right away. This is a 2019 and less than 50,000 miles on it. You would not expect a major issue with the van. They found the problem. Unfortunately it will cost $300 to fix. What? I just spent over $18,000 on a vehicle and after less than a week of ownership, I have an issue with it!! They did offer to split the cost with me. Still unacceptable. Now I don't know what to do. I'm stuck with a vehicle with mechanical issues and I have a huge loan to pay off. Very disappointed that after a week, there are issues. Why no guarantee left? Also all manuals including California emissions certificate were moldy. Who looks at the manuals prior to buying a vehicle? After, yes, to learn about all of the bells and whistles, but not prior. Sales rep. has ordered a new manual as I am highly allergic to mold, but not a new California emissions certificate and other certificates. Just a very disappointing experience for an almost brand new vehicle. I had expected more from this dealership

disappointed

disappointed — Reviewer Profile | Dealers Reviews