Lithia Volkswagen of Des Moines

Jontay and everyone who helped assist me was very professional and great . From the Uber/lift rides and the communication I give them 5 stars

Service was fast and explained everything well.

standing! Emrah is exceptional in taking care of his customers. Ask for him by name and you will be very happy that you did!

jetta. So much to work on and they got all wrapped in one day with great communication with me the entire time. Thanks Jontay and the folks at Lithia VW of Des Moines service center. Feel like my son will be safer on the road.

Highly recommend. Great pricing too. Friendly employees too.

Service rep made sure everything was completed, and then followed up to be sure we were happy.

Rep told they would top up engine coolant. They did not even top up, coolant is just at min level as before. I am not sure if they really took care of my car and have done all inspections as they said

I’ve always had a great experience whenever I need to bring my car in. Everyone is friendly.

employees interact, along with the top drawer level of service. Thank you all!

A+.. Emrah is always on top of what is needed..

My salesman was amazing, I feel like I got a good deal and I would definitely refer someone that's how good my experience was!

are happy with what you are looking for

They were pleasant and respectful.

purchasing a new vehicle! He is so knowledgeable about many vehicles besides VW’s to help in comparison to this vehicle so I could make a more informed decision! I did not feel pressured at all. I have had some bad experiences with car salesmen in the past who didn’t appreciate the fact that a woman can make her own deal without her spouse’s help! I would recommend this dealership to anyone looking to buy a VW. Thank you for making it a truly enjoyable experience!

I have never had a problem with them that they didn’t resolve to my satisfaction. My current service advisor even returns phone calls which is something rare for people his age, typically it’s just texts that folks that age return.

purchase and service appointments. Thank you!

comprehensive and professional. Jacob was great! He remembers me from previous appointments. It was a great personal connection as well.

They put my anxiety about my first service appointment at ease.

They treat you with respect and go the extra distance to ensure that you feel valued as a Customer. Often people in the car sales and service business seem to look at customers as a “sheep ready to be fleeced”, but this group obviously goes to great lengths to be different, to be your friend in the business, making certain that you understand all aspects of the process and what services are required, explaining cause and effect and viable options.

making buying a car the most comfortable and welcoming experience. We can not wait to be their long time customers.

I have a gentleman by the name of Jontay Williams and he has been a great fellow to work with. When I go in he always greets me with a Hi and smile.

to my questions. JONTAY was very professionally and worked hard to get my car taken care of.

They also sent a Lyft to pick me up when it was finished. When I arrived, I was greeted by Noah who made sure I was able to complete the check out process. I appreciated his kindness. The repair was explained to me which will allow me to know what to do in the future.

They fixed what they said they were going to fix! Offered me a ride somewhere if needed!

This made the experience much more pleasant.

customer needs. My oil change wait was on time, They have the best complimentary snacks, beverages on hand for customers. I felt right at home. I’d recommend this dealership locations for any car needs you may have. Satisfied VW Owner

purchased. Finance team was also helpful.

help needed. I was able to get dropped off and picked up the same day for a tire replacement and alignment. Also, quick and easy oil change in 45 minutes.

explained fully to me. And

The repairs were made on time as promised with no surprises.

issue with efficiency. I find them to be professional, informative, personable and helpful. Would recommend this dealership for purchasing and service. Nice job!

salesperson and the manager. We are delighted to remain in the Volkswagen family here in Des Moines iowa.

I waited at the dealership in their clean, comfortable waiting area while they changed The oil in my car. The service was faster than expected and delivered with nothing but smiles. It's so nice to get good service.

response in a fair amount of time. Good customer service and snacks and drinks while I waited.

Worked with me to take care of all the concerns and options.

Fast and friendly service and decent pricing for a dealership.

Was finished when promised. Very happy with Lithia of Des Moines and Emrah.

accommodating. We were warmly greeted when dropping off our vehicle. The team was fast & communicated well while it was serviced. We even had a salesperson talk through potential options for our daughter when she purchase a vehicle this fall. He was not pushy, just informative & helpful. Great experience.

Noah, our salesman was helpful and knowledgable. We weren't looking to buy that day, but the salesman walked up to us on the lot, and after walking away from 4 other dealers, we took a test drive and drove home in a 2024 Taos.

Timely and easy to schedule. Free car wash is a bonus. Thank you.

pleasant and helpful. The waiting area is clean and well appointed.

Quinn was great to work with. I will do business here again!

I’ve been going to Lithia VW for a long time and they always take care of me.

Timely entire staff was friendly! I felt my time was important!

Quick response and always on time. This why I come back.

updated on parts was excellent. Overall experience was great

Emrah T . Is great.Overall 5 Stars Service from minute you drop your car to the time you need to pick up.Vw of DSM is place to buy and take care of your car.

pleasant experience. Great customer service, I was kept updated and any questions I had was answered promptly. Jontay was very courteous and professional!

It took a while, but overall I was happy with the work.

Made the buying process easy and help us get a vehicle that matched our needs. I would recommend Anthony and VW of Des Moines to anyone looking for a vehicle.