Calavan Kia West

to help you with your questions and or concerns!

2005 and now my grown children come here as well. These people are a part of my family especially with the present management. The car selection, the salesman, the finance personnel and the maintenence team are amazing. It's always a pleasure to come into this dealership with whatever I need. I am always treated like l am important to them.

knowledgeable about the services that they offer. I am pleased.

helping you find the car that you love!

I appreciate the follow up’s and the open communication.

This is my second Kia that I bought from this dealership everybody is kind and courteous and very professional.

I was quoted since I waited at the dealership. Chad Moran communicated very well with me and followed up to make sure I was satisfied with the whole service process.

were super nice and helpful, and very honest and upfront about my vehicle! 😊

the company, well done

was almost due at the end of visit.

vehicle in for service at this location

The service advisors were very plesent and knowledgeable. 5 stars for Calavan

clear time frames for service and held to them.

way.. Including a pick up.

! 100% recommend this dealership I had a amazing experience!!

Shoutout to Jason Olds—hands down the best car salesman on the planet. I was treated like family, everything was upfront and transparent, and I drove away in a car that went way beyond what I expected. If you’re even thinking about getting a new car, go see Jason at Calavan Kia off Thornton Rd. And definitely ask about the lifetime warranty on brand new Kias—they’re truly setting their customers up for long-term success. Highly recommend! Also ask for Mario, he will help you understand the entire process clearly! These are good hearted people, that truly care about your life!

Everyone was super friendly and helpful. I love my new car!

job done KYJuan is my guy he is very helpful

Over text very unprofessional, wouldn’t send me the breakdown. Just would say “you have my text” as agreement to numbers. Rude behavior after I said I will not purchase. Didn’t even give name at beginning so I have no idea who I spoke to. Will never buy a car from here.

amazing too I got the truck of my dreams and it's red I love it

Very friendly and helpful. Can’t beat the warranties and financing Kia offers.

Service was pretty fast, got me in the car I wanted for a good price comfortable to me.

of our outstanding issues when we had to bring the car back.

and I would definitely recommend them to someone else

over the phone was impossible. He talked me into coming into the dealership and by the end of the day I had a new Kia EV6. I would recommend Calavan Kia to anyone!

He worked with us without putting on pressure and made himself available as we closed out the process.

Got me what I wanted nice and easy process. They are the best

A large purchase like this can be stressful. However my sales person Norris and his Manager Mario know what they are doing! They guided me every step of the way taking into account all my wants and needs. They went out of their way to make sure I was taken care of. Please stop in and see Norris at Kia in Lithia Springs for a hassle free experience! Oh and shout out to Rodney in finance who is an important part of that awesome team! You can’t go wrong if you work with these gentlemen. They are the best

warranty and perks.

First let me say the professionalism of Mr Andre is AWFUL! while trying to purchase a car he acted very nonchalant like he didn’t care to sell a car he barely said 10 words to me. They lied to me and told me I was approved over the phone, banks approved me and to just bring documents as I validated 3-4 times with multiple sales rep they all confirmed after I stated that I really didn’t wanna waste my time and money.My uber there costed $75 and the uber back home was $53 As I came in I was told that they would have to run my credit again and they would have to get me approved with a bank. I was very confused after they lied to me and told me I was already approved before coming in.That really hurt my feelings and made me come to an understanding that dealerships will lie about anything just to get a sale or try! While being there I felt very uncomfortable and not welcomed! The attitude of Mr Andre was very hostile and unpleasant. After they told me I don’t meet the income expectations (which I did) they left my paystubs and papers on the middle of the table and basically said leave without saying anything. nobody spoke or said anything to me after I sat in silence for 7 mins until my Uber came. Nobody thanked me for coming or apologized for wasting my time.. I went home lost of hope, $128, and no car.

with. They keep your car for a week and tell you thy ordered you parts. We drove up by the dealer and there is our car in the same spot as it was when we dropped it off. The service manager lied and said the parts were there. Parts department says there is no parts there. The service manager told me straight to my face "he doesn't call customers back" How does anyone in that position say that to a customer. I called Matt Calavan to complain. Left a message and no response so far. Do not look for a call back. I heard thru the grapevine, most of the service department left due to the Service Manager. I am not surprised! Do not take your vehicle there, unless you want to be lied to and talked to like they do not care to have your business.

the contact with all staff. I highly recommend.

pleased with his customer service skills. I felt comfortable dealing with him.i recommend him to anyone looking to purchase a vehicle.

new car I love it thank you all I will be back give me a few years thanks again

Line. Great service and great financing too!! Calavan Kia got my business twice.

Unethical, dishonest and rude! We tried to resolve ourselves, after a frustrating month of being passed around to every “manager” with no resolution, and then leaving messages, and not having called or emails returned, we contacted the Attorney General’s office. Our issues were resolved by filing a complaint with the GA Attorney General’s office and waiting almost 4 months for our over charges returned. We signed documents stating we would transfer the LoJack to our name within 7 days of purchase as well as the Perma Plate finish warranty. After contacting both, we discovered the auto had neither features!

professionalism with this dealership. Put down 35K for a new Kia Sorento. It almost immediately had electrical and transmission problems. After leaving the car with the service department for two weeks they couldn't diagnose or fix the problem. Time visiting the dealership because they wouldn't answer the phone, Gas getting there, this place is crap. Even made us pay 1k for a rental while they attempted to fix it. They even talked us into getting an extended warranty when the car comes with a 100K warranty right off the bat. I understand how they can get away with this since the service department is totally incompetent. I would discourage anyone from buying any of these cars since even if you do run into a warranty issue, they are really incompetent at even being able to fix the issue. The car we bought was almost a lemon. They make you rent a car while your car is getting fixed and even then they cant seem to fix it. Multiple calls, emails to the dealership, it seems they have no intention of calling you back. You pretty much have to drive to the dealership to attempt to get anything done. Even after hours at the dealership, It is very frustrating wasting time and money with getting zero results. I never do this review stuff online, but felt it necessary to let other people to know to stay away.

I have encountered in 40 years of purchasing vehicles. I actually bought a car in November and had issue with the paperwork being incorrect when I came to pick it up. Spent an additional 4 hours there. I was in an accident and my vehicle was a total loss last month. I thought I would give them another chance. I went back on the 3rd. They pulled a bait and switch when it came down to the paperwork, they said they made a mistake. The vehicle I test drove was a different VIN number than the one that we had agreed on the cost. I said ok let me test drive that vehicle. the floor manager Mario Moses and sales person then tried to pull the vehicle by the VIN and could not locate it. The sales person continues to look for it while Mario walked away. I took a closer look at agreed the price sheet and noticed that it had the same numbers of miles as the vehicle I bought in November. I pulled up Kia connect on my phone and the vehicle they were trying to sell me was my wrecked vehicle that was in the insurance junk yard. This dealership boarders on criminal. Do not trust a word they say. If it would allow me to submit ZERO stars I would

I have left several messages in past for service department to return my call with absolutely no response nor has anyone else in other departments returned my call. They have not changed the vin # for the sorento serviced last fall as the # they have is for sorento I purchased there which has now been totaled. For recalls and service this needs to be corrected. I contnue to get emails to schedule service for the sorento that was totaled in September 2020!! Who would want to deal with this. Since it has been Calavan KIA it is terrible.

buying journey an amazing one and i couldn’t of asked for anyone better for sure, his professionalism and just him being an overall nice person to meet and talk to made everything so much more comfortable for me to get into a car. I would truly recommend him for advancement in the company and I thank him for everything yesterday.

issue that they won't fix!!!! I bought it from Calavan and they were great at selling it to me, but they could care less about helping me now! Awful experience! I would stay far, far away.

is a joke,to get a return call on info on the services and a price so I CAN schedule is a " NEVER HAPPENS"! I think they do it that way so they don't have to honor their warranties, bc you never get a routine check up on time! Don't expect they are gonna help you with a car they sell you! I called for an estimate on my 15000mile check up so I can schedule it according to my pay periods and they won't call back or answer it at the schedule desk, so I'll have to go somewhere else or be late on my routine check up! Thanx CALAVAN😭

Did not buy the car.

used Kia k5 so one even reached out to me or even emailed me with information very disappointed I was ready to come in and make a purchase but they lost my business .

date with my car and made sure I and taking care of. George Leslie was a great help getting my car when there was issues with my car so I appreciate the both of them for helping me

disappointing, especially given my role as a mother and the wife of a disabled veteran. I had hoped for a smooth and honest car-buying process, but it was the opposite. The salesperson, despite being polite, was unprepared and misrepresented details. They didn't consider our family's unique needs, and the promised military rebate didn't make it into the final deal. I was initially attracted by an online price for a 2023 Kia Telluride, but on-site, I was presented with a price nearly $8,000 higher. The bait-and-switch tactic left me feeling unsupported. The price negotiation process was frustrating, with undisclosed fees and high-pressure tactics. The following day, they offered a used 2023 with high mileage. They pressured me into additional warranties and insurance. After leaving the dealership late that night I realized they gave me a temporary tag when it should’ve been a transfer of my disable plate. When I contacted Calavan the next day, they told me it would be found. after I week they said it was “accidentally” thrown away. Overall, my experience lacked professionalism and honesty. I recommend caution and exploring more reputable dealerships in the area for a better, compassionate buying experience.

Great experience. If aye in sales is also great

Here's your review: "I had a great experience at this dealership! Eddie Martinez was my salesman and he was fantastic. He was friendly, responsive, and helped me get a great deal on my car. I would definitely recommend this dealership to anyone looking for a new car!"

time for us. While we were in the dealership, he was busy assisting other customers, while we were left sitting. Had they been extremely busy, I could understand the need to juggle multiple clients, but many other people were sitting around and not assisting. After leaving the dealership, they continued to call and text in an attempt to get us to come back to the dealership. Although we asked multiple times for the amount our trade appraised for, or the actual selling price of the vehicle we were interested in, we were just told to “come back” to get it all sorted out. I have no interest in sitting in a dealership for hours sorting paperwork and arguing numbers when other dealers are offering the same cars for less, with the option to complete paperwork online and view a final deal before going to the location. We chose Calavan because they offer most vehicles at MSRP without markups, and drove past other Kia locations to get to Calavan. Unfortunately, we will likely not be purchasing a car and will drive even further to purchase in order to receive better service.

She was attentive and helped me purchase my new used car.