professionalism with this dealership. Put down 35K for a new Kia Sorento. It almost immediately had electrical and transmission problems. After leaving the car with the service department for two weeks they couldn't diagnose or fix the problem. Time visiting the dealership because they wouldn't answer the phone, Gas getting there, this place is crap. Even made us pay 1k for a rental while they attempted to fix it. They even talked us into getting an extended warranty when the car comes with a 100K warranty right off the bat. I understand how they can get away with this since the service department is totally incompetent. I would discourage anyone from buying any of these cars since even if you do run into a warranty issue, they are really incompetent at even being able to fix the issue. The car we bought was almost a lemon. They make you rent a car while your car is getting fixed and even then they cant seem to fix it. Multiple calls, emails to the dealership, it seems they have no intention of calling you back. You pretty much have to drive to the dealership to attempt to get anything done. Even after hours at the dealership, It is very frustrating wasting time and money with getting zero results. I never do this review stuff online, but felt it necessary to let other people to know to stay away.
— Jason Levinsohn