disappointing, especially given my role as a mother and the wife of a disabled veteran. I had hoped for a smooth and honest car-buying process, but it was the opposite. The salesperson, despite being polite, was unprepared and misrepresented details. They didn't consider our family's unique needs, and the promised military rebate didn't make it into the final deal. I was initially attracted by an online price for a 2023 Kia Telluride, but on-site, I was presented with a price nearly $8,000 higher. The bait-and-switch tactic left me feeling unsupported. The price negotiation process was frustrating, with undisclosed fees and high-pressure tactics. The following day, they offered a used 2023 with high mileage. They pressured me into additional warranties and insurance. After leaving the dealership late that night I realized they gave me a temporary tag when it should’ve been a transfer of my disable plate. When I contacted Calavan the next day, they told me it would be found. after I week they said it was “accidentally” thrown away. Overall, my experience lacked professionalism and honesty. I recommend caution and exploring more reputable dealerships in the area for a better, compassionate buying experience.
— Mrs Mudd