me with a negative experience due to its failure to complete the services I had paid for, its lack of transparency, and its refusal to take responsibility for its actions. This has led me to the decision to never purchase another Hyundai vehicle.
My coolant reservoir was left empty after a flush that was discovered months later by another auto shop. I paid for a diagnostic after being told I needed a $1,265 replacement part. I found the tech never ran the device diagnostic. Later, the manager replied to the BBB that the tech looked at the vehicle, which was the diagnostic. Within 150 miles, my 2021 Elantra has reset itself; months later, my part is still properly working. A look-and-see diagnostic from Springfield Hyundai cost me $215.00, but Auto Zone would have performed my device diagnostic for FREE. No need since I purchased a pro device for $139.00, which is on sale now from Amazon for $99.00.
Despite the severity of my issues, the General, Service, and Assistant Managers have disregarded my concerns. I have official complaints with the Hyundai Corporation and the Better Business Bureau. As a solution, I’ve asked for full transparency for all customers and accountability for their actions.
Unsurprisingly, the Hyundai Corporation has sided with the dealership as my battle with the BBB dwindles. Three months and no resolution. Throughout my experience, I’ve been met with deception, lies, and deflection, with no solution. Good luck if you have a complaint. I had the opportunity to check out the Service Manager’s 1-star rating; maybe you should, too!
