Called to schedule for an oil change at about 500 miles before my return for service sticker. Prior to appointment confirmed it was still complimentary and it is up until 36k. Arrived at my appointment few minutes early stated I was waiting for my car and that I had rearranged my whole day for this appointment. AJ at the service desk waited on me and gave me some xxxxxxxx excuse as to why my oil change would not be complimentary now. Stated I would have to pay. If this is how loyal customers are treated at your dealership that’s is very very disappointing and AJ had not a care in the world about his customer service. I will never step back foot in this dealership again and will go to west Chester from now on. They obviously had training on customer service and how to treat people.
— alexisc3126