Romeo Toyota of Glens Falls

Picca went above and beyond to make sure I received the Rav4 I was looking for and bent over backwards to get this handled with kindness and appreciation of my person and my business. Thank you Craig and Romeo Toyota, Addison and Paul.

a car in a bad way! So i took a chance, wanting a lease but ended up with my own purchase, which is what i really wanted in the first place! Michael Scott was my dealer, and i have nothing but good things to say about him, his patience, his knowledge and kind personality. His willingness to answer all my annoying questions and keep me on speeddial! I love my new, used Toyota Rav and i thank you all. A special shout out to Paul as well, he helped me financially make the purchase happen!

communication and updates on car status romeo runs a very professional department

Defective Brake Caliper I recently visited Romeo Toyota of Glens Falls regarding an issue with my 2023 Toyota RAV4 XLE Hybrid. The car currently has just 20k miles, and I discovered a serious issue with the brake caliper that appears to be a factory defect. Given the low mileage and the fact that it’s a 2023 model, I fully expected this repair to be covered under the factory warranty. Unfortunately, Romeo Toyota not only refused to acknowledge the issue as a factory defect but also declined to cover it under warranty. This left me questioning both their service standards and commitment to Toyota’s quality assurance. It’s incredibly disappointing that a dealership representing such a reputable brand would treat a customer this way, especially when safety is at stake. If you’re considering service at Romeo Toyota of Glens Falls, be prepared for the possibility of denial on legitimate claims and a lack of empathy in handling factory-related issues. I expected far more from a certified Toyota dealership.

Hybrid. Called every dealership within 50 miles of Albany. Nobody could get me close to numbers I could afford with money I had to put down. Had given up and put deposit on vehicle I didn’t REALLY want. Then phone rings and a salesperson named Dylan Pearson and his sales manager Addison set up a deal in 24 hours to get me the Camry at the price I could afford. They were cool and not pushy through entire process. Now I’m driving a beautiful Camry because of their hard work. Next time you’re in the Market for a vehicle, call Romeo and ask for Dylan or Addison. You won’t regret it. Thanks fellas.

I recently bought a car from Romeo Toyota and it was the worst experience I have ever had. Mainly, they have the worst and slowest service department I have ever experienced. Also, after driving the car for only 2 days, major problems happened and they tried to blame me for it. After multiple days of arguments with both the sales and service department. They took almost 6 weeks to fix the problem and did not take care of the minor issues that they had promised me when I originally bought the car. Honestly, I will never recommend this dealership for anyone and I will never buy another car from them again.

Prime from Romeo Toyota/A major part of the sales pitch was service and car loaners. In three years never could get a car loaner for service, Today I was guaranteed one for 8:00 dropoff for service and pick-up a loaner and got told none available and we have a lot of cars ahead of you to service. I was told no one gets in until 9:00 to discuss this with, so I left no service. Last time I went in for my free oil change, 1:00 appointment, waited got done around 3:30, they tried to bill me for the FREE OIL CHANGE had to get a manager to prove what I was given at the time of purchase. Their sales team is outstanding at sales, just NOT TRUTHFUL about service.

and traveled from Rhode Island to New York to pick up the vehicle. One hour after leaving the dealership, several warning lights appeared on the dash. Despite being assured by the salesman Mike that the car was in perfect working condition and had been thoroughly inspected, it clearly wasn't. When I called Mike, he informed me that the service department was closed until Monday and advised me to take the car to my local Toyota dealership, promising that Romeo would cover any repair costs missed by their inspection. My local dealership discovered $9,000 worth of damage, including a broken suspension spring and other critical components. Initially, Romeo Toyota refused to cover the repair costs and insisted I drive the unsafe vehicle back for their inspection, which I understandably refused. After days of fighting and my local dealership providing photo evidence of the damage, Romeo Toyota finally agreed to cover the repair costs. However, my troubles didn't end there. I was supposed to receive my registration and license plates within 45 days of purchase, but 75 days have passed, and I still have neither. The temporary plate they provided expired on June 3rd, leaving me with a new 4Runner that I can't drive legally. Despite numerous attempts to contact Ryan, who processed my purchase, he has been unresponsive and has failed to address the missing registration and plates. Also, After sending them a notarized title duplicate for my trade in, Walt their GSM called me super rudely and threatened to send me a $32,000 bill after not reaching out for 70 days about this being any sort of issue. I provided notary receipt and tracking number and they claimed “I didn't sign it” even tho the signature was notarized and I took pictures of it. I am now speaking to the owner Patty Romeo who continues to apologize for the unprofessionalism of her employees. It’s sad honestly. I strongly advise against doing business with this unprofessional dealership, especially if you are from out of state. My experience with Romeo Toyota has been nothing short of a nightmare.

we wanted and the deal we needed. Couldn't ask for a better guy to buy a vehicle from. Jenny was awesome too. She knew what we wanted and kept an eye out for the perfect truck for us. And everyone that helped us from beginning to end were super nice and easy to deal with. Thank you for everything. Jeremiah and Danielle Birch

Just purchased a 2024 Corolla Cross Hybrid XSE (vehicle was not on-site, they were able to find one for me quickly) from Dale Morris. Dale couldn't have been more pleasant to deal with. He answered all my questions and helped me get the car audio set up when I picked it up. I have never used GF Toyota for service, but plan to and hope the experience goes as well as the purchase did. This is my first time with a hybrid car, and I am sure that Dale will be available via phone or email to answer any of my questions. I traded in a 2017 Rogue for the purchase and was happy with the trade-in value with minimal haggling. When it comes time for my husband to trade in his Ram, we will probably go with Toyota again. If you go, ask for Dale - you won't be sorry!

He went above and beyond to help me get into the car I wanted. I give him an A+!

He was very professional, a good guy. I will admit we had some complications with management but Craig was not part of that and worked hard for our deal. Go see Craig.

I called on Thursday, spoke to Joe, to see if they had a vehicle available for me to lease at the current special pricing and made an appointment for Saturday morning. I made a point of mentioning they're hard to find and wanted to make sure they had one for me for Saturday. I was assured they had multiple available and they would make sure they had one for me and if not they would call me Friday afternoon. They didn't call. I drove the 45 minutes Saturday morning to dealership and no Joe, they give me to another person. She takes my info again, which Joe already had done on phone, gets the vehicle, shows me features, I take a test drive by myself, come back and I'm told none available, no more until next month and lease deal likely won't be as good. I told them how I'd been reassured they would have one for me and she tried saying that they meant they had ones coming in not sold. I disputed this and then I walked. Their deceptive sales practices wasted 2.5 hours of my day.

service our Toyota Four Runner. We waited a short time in a very user-friendly area where coffee was provided, optional snacks were available, and comfortable chairs. The price was very fair and the work was well done. Zak had gone out of his way to sell the car and the dealership has been great. We would recommend them to anyone.

in. On Monday April 1 my wife and I drove 2 hours round-trip because this dealer had what we have been looking for as a college graduation gift. We upgraded her 2008 prius with this 2017. A quick test drive and my only request was the put it thru the shop for a oil change and to touch up some nicks on the hood. They said it would be ready Friday. On the day before, Thursday, I called to confirm everything was all set. Zac informed me yes, everything was ready. When I arrived on Friday with my daughter and wife nothing had been done, the vehicle never moved. Walt the General Manager told me that he would make it up to me by 1. Delivering the vehicle so I wouldn't need to make the 2 hr trip. 2. Would make sure it had a full tank of gas, it's only 11 gallons. 3. He would have a damaged lens replaced also in good faith. When Monday the delivery day came I recived a call saying that the paint was touched up but that they would not be changing out the lens. So, no full tank if gas, a lousy 11 gallons. No lens replacement. Nothing is worse than making customers promises and then just blowing them off. As a buisness owner my word is my bond and my customers return because of this. I will never return to Romeo Toyota, truly the worst experience I have ever with a dealer.

I purchased a 2018 infiniti q60, they sold me a warranty that was supposed to be an additional 60k miles but was only until the car had 60k, (car had 44k at time of purchase) sold me the warranty for 3k when infiniti gives warranty’s until 70k. Have had nothing but issues with this car, missing oil and coolant and they say theres no leaks but acknowledged both were missing. This whole dealership is built off taking your money but advertise they treat you like family. Stay far, far away

told of the difference. When called for info as to why mix up no response other than to say "we are looking in to it". Have yet to hear from dealership

Toyota!! Stellar salesmanship, patience of a saint, awesome! Thank you, very much for a positive car buying experience.

easy with our salesman, Joe Taylor. He’s honest approach is refreshing and the act of buying a car was actually a pleasant experience. I will definitely recommend Romeo Toyota, and Joe Taylor in particular.

they have been very helpful in finding another similar vehicle for me. After all, you have to trust somebody.

team at Romeo Toyota. Many thanks to the Romeo Toyota sales team for telling me they had a used hybrid available, then telling me it had already sold when I arrived for my appointment to test drive it. I loved how the sales person had me test drive a top of the line gas vehicle instead of the hybrids I was interested in. I especially appreciate that the next day the used vehicle I originally wanted to purchase was magically available. Being able to test drive both that car after the top of the line gas car and the new Corolla Cross helped me really understand the poor the quality of the Toyotas I had originally been considering buying. Making me wait to talk to the finance person when you knew I was already late for another meeting was just a fantastic way to end our appointment. I'm so happy with my new Kia Sportage Hybrid I purchased instead. The best part is all the money I saved buying a new Kia rather than the used Toyota I wanted to buy originally. I hadn't been considering a new car until then, nor had I considered purchasing looking at anything other than a Toyota.

Breault. She was very responsive in getting back to us and answered all our questions. I while I was searching for car I had surgery for cancer. Amy left Romeo and was informed by our new salesman Brandon Fischer who was knowledgeable, courteous and attentive to my needs. He even offered to help me after my surgery if I needed something moved in my house. Brandon got me what I needed for my trade in and was upfront with me throughout the process. So much so that a week later we went back to him for my fiancés car. I am very confident he will get us the car we want for the price want. His coworker David Beaury helped us one day when BrNdon had two customers in front of us. David was just as nice, courteous, and helpful as Brandon and Amy. That’s 3 for 3 in my book!

Worked hard to get me a good deal! Nice place to do business. Glad to be local and deal with pleasant knowledgable people! Very excited to finally own a hybrid! Also Tyler in finance did a great job and helped me get the extended warranty and made everything easy! Very organized and attentive!

Steven Kalisz for making our purchase one of the most enjoyable and seamless car buying experiences to date. I highly recommend the entire dealership. They are honest, responsive and a pleasure to work with!!

Made the experience enjoyable. Very pleased with everything. Would definitely do repeat business in the future.

He seemed very knowledge on the Venza that I purchased. I would send a Friend to him to buy a car.

trade/purchase of a 2022 Highlander an excellent experience. Stefan is knowledgeable and easy to work with, along with the rest of the team (Paul, Walter, Tyler). Have been doing business here for years and appreciate that the hometown feeling still exists. by LF

They are the most helpful and courteous salespeople I have ever dealt. I fully recommend them

point and no nonsense, he listens to customers needs and makes it happen and got me in a 2022 ranger xlt. I now have a truck guy! I will be back in the future for sure.

vehicle purchase from Tom Schilling @ Romeo Toyota. Tom is very professional, knowledgeable, and easy to work with. We arrived at a fair price for the vehicle and my trade in. I would definitely recommend Tom to family and friends he is by far the easiest, very helpful & most knowledgeable person to work with. His passion is the car industry and it shows. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Tom to buy your next vehicle! Thanks again for a great experience. I love my new vehicle.

Toyota due to an major engine noise. The service department identified the issue has misfire on cylinder #3, a clogged intake manifold, throttle body and spark plugs. They told me that after doing the work the car would be good as new at a cost of $1450. That all sounded fine to me, so I had the work done. After replacing the parts, there still was a continuous misfire on cylinder #3. There is a major internal failure in the engine. The service manager, Ben, suggested I talked to sales and work in the cost of the repair into the purchase of a new or used car. After talking with the salesman, and seeing the prices of the used cars on the lot (more than the price of new), I asked Ben if he could locate a used motor. Romeo provided used motor quotes from nearby auto salvage, Jerry Browns. There was a motor with !40k miles and it was quoted at $3500 from Romeo. I did quick search of Jerry Browns website and found the same motor for $2400. I've already given Romeo $1450 for a broken car and they are still trying to mark up used parts by over a $1k. On top of it all...the services department had the nerve to add a 3% credit card transaction fee on top of the invoice. I will not be giving my business to Romeo and I suggest you also check out other dealerships. Its definitely not the old Glens Falls Toyota.

helpful, able to find a vehicle for me faster than other dealerships that I contacted. And Addison’s service is extremely good, he is pretty much available whenever you’re awake, and he will reply you as soon as he sees the message. One time at 9pm, I had a question regarding my car, and sent a message to him, we FaceTimed, and he answered my questions. If you want to buy a car from this dealership, you should contact Addison!!

I had some issues with the advertised features, Once I brought it to the attention of the staff they had several hands on deck to fix the missing items/ features. They delivered the vehicle as promised shows how in tune Romeo and staff members are to setting the standard for excelleant service and attention . With the help of a vendor partner Pavel and Walt worked together and delivered. FIVE STAR RATING for ROMEO Toyota and Staff.

one I ordered ( 5 months later) and , then wanted to rework the original deal. I will take my business somewhere else! ,

Zac Pollicino was very knowledgeable and thorough and kept good communications with me. It’s been my pleasure to do business with Zac and Romeo Toyotta.

Mike Abodeely was The Man to deal with. I just kept going back because of my exceptional experience in sales and service. Was a little skeptical with new ownership when going for my first service with Romeo but same crew and same exceptional service. Today I picked up my 2022 lease with a Salesman that is solid, professional, knowledgeable and the new Man to deal with. Love my car. Keep doing what you are doing because with everything going on right now, the atmosphere in your dealership is exactly what is needed. Thank You Great Job Romeo with ALL of your staff

doing business with him and tyler

Falls. Sales rep. Zach Pollicino was very professional and overall I had a great experience purchasing new vehicle from Romeo Toyota of Glens Falls.

had a good experience. I have used the service center as well; the people were professional. The biggest difference I have experienced from other dealers is questions and concerns are welcome and encouraged. Updated: Service here has gone downhill.

guy to see very professional thx again Brandon.

both very helpful and respectful but I decided to purchase a Chevrolet thank you both

for the perfect deals my wife and I received we are very happy and pleased with the car and truck we were able to lease. We were treated with kindness and respect. Thanks again

Dear Romeo Toyota! In mid-June, I experienced a post-repair (not Romeo) breakdown on 87 South, just 25 miles from my departure on a 6-hour car trip. After 2 hours roadside, accompanied by a dear State Trooper, AAA got me and our 2002 Prius to Romeo Toyota. Service Center being closed for the weekend, I was vastly cheered up by your Sales staff, who were earnest to sell me a new version, and just hilarious! Danielle called Monday, and was so very helpful, explaining what had occurred, and giving an estimate for repair. She was great handling questions and concerns. A day or two later, she personally searched for and found my drivers’ license and AAA card between the front seats, and sent them directly to me! Two weeks later, my husband picked up the Prius, and had an easy transfer! All in all, my experience with Romeo Toyota was just the best! Many Thanks to your entire staff for great customer service!! LB, Nantucket Is. and Bolton Landing

direction this dealership has gone since switching owners. Glens Falls Toyota was a no nonsense dealership that took care of their customers. I was even willing to pay an extra point or two because they were a small business that looked out for the customer We put a deposit on a nightshade 4 runner in July that we just found out ( October) was never ordered. We are obviously just a number to Romeo. We are now a number you can not count on for a no hassle sale and service.

very patient while I changed my mind several times.

efficient and knowledgeable about our new Corolla. We would highly recommend him and we look forward to dealing with Romeo in the future. Also, Health Brierly made the financing pleasant and stressfree.

Taft was very helpful. GREAT SALES PERSON would not hesitate to purchase another vehicle from Heather

top notch businessman and sales rep Bryant Austin walked me through the entire process. Took care of everything , would definitely recommend this awesome team!

professional, making our new Tacoma purchase an enjoyable and easeful experience. Brandon's knowledge was extremely helpful in explaining the many nuances of our new vehicle. Other members of the team we encountered in this journey were also friendly and welcoming. We highly recommend Romeo Toyota of Glens Falls.

prius. Very satisfied with their work, the people,and their staff. Will continue to use them.