Peruzzi Mazda

terrible. Bought a CPO CX5 with warranty in the spring, and GPS unit failed to function in cold weather once fall hit. Not being much of a car person, I took the car in to Peruzzi service, explained the cold weather issue, and checked to see if they could validate the SD card and possibly update it for me since I was unable to do so via the Mazda utility. They told me they didn't have the ability to look at the card even though the car was under warranty, and offered no suggestions or alternatives. I asked again recently when visiting for a second factory recall service (the first they had managed to schedule and have me drive 45 minutes and show up for despite not even having parts to do the recall repair, a 3 hour waste of my time and workday) and the lazy service department staff gave me the exact same hands-off zero effort blow-off. Turns out I did get free help from an anonymous user on a random Mazda bulletin board - there was a Mazda service bulletin specifically addressing the problem, calling out the exact lot number of my SD card and saying it would cause navigation to fail in cold weather! So had the Peruzzi service team actually lifted a finger and provided service when called upon to do so, my hardware would have been covered under warranty. Because they did not, the replacement SD card is $399.00. I spoke with the service department manager Travis today and he told me he would give me a 10% discount on a replacement - no apology, no inquiry as to how my service visits went down, no nothing. Just his lame attempt to monetize on his service departments incompetence. This place has zero accountability whatsoever so a word to the wise, take your Mazda business elsewhere. Once Perruzi sells you your car, they don't seem to care about customer service and are brazen about it.

my life. They will greet you with a smile and lie to you to line their pockets. My girlfriend bought a used car from here and from the moment we drove it away their were undisclosed issues popping up consistently. She has had the car for 2 months now and has spent $2500+ on repairs DO NOT GO TO PERUZZI MAZDA IN FAIRLESS HILLS.

Had a oil leak and the sprayed my engine with air freshener to avoid fixing the problem. When they finally fixed it put the wrong screws and many other things. This is a boys club and not for people of color or LGBT community.

wonderful, not pushy, washed car and done in a timely manor. We had been taking our vehicles to the dealer in Hamilton NJ, and every time the paperwork either had someone else's name on it or it was someone else's VIN. We switched today and have come to understand that not every dealer is inefficient or operating in chaos. Thank you for the great service we will be back!!!

team set the record today with the least total time spent (under 75 min) to select the vehicle and finalize financing without undue high pressure sales tactics or obfuscation of numbers and figures. Options were presented and discussed as such with appropriate dialog to tailor to my specific needs and wants. To achieve similar outcomes would take hours of hard negotiation, heated arguments, and yes i've walked out before after the fifth time someone has to “go talk to the manager” or other attrition tactics. It was a clear and transparent process, conducted with utmost professionalism, efficiency, and at fair market value.

Mazda that I wanted so I broke down and decided to get a new one. Then I couldn't get a lower level package as cars always gone when I would reach out to dealers. So was willing to bite the bullet and upped my choice to a premium package. Over 30,000. Did the test drive and was ready to sign but when I looked at the paperwork the dollar amount was different. I was advised that because there aren't a lot of cars to sell, a 'market adjustment' was added to keep the heat and lights on at the dealership. Not like 500.00, but 2,000.00. An unearned 2,000.00. I just couldn't sign. I wish there were a salary bump for me due to the higher cost of everything but there isn't. It seems that the profit on the MSRP isn't ever a factor. Hopefully the practice will be eliminated or the amount lessened. Sarah was helpful over the phone but I wish the additional fee would have been noted in the ad before my taking the long drive.

with the unscrupulous salesliar (Jake Sommer) only to have him renege on the deal and charge an additional $1500 on top of the agreed upon price. His lies extended to his boss Eric Peruzzi who backed him 100% despite me sharing the printout of the quote provided clearly showing the sale price of $26,873. I was an honorable man and promised that when I purchased a car I would only do so through him. I was rewarded with a blatant attempt to rip me off. Conduct business with these snakes in the grass at your own peril.

me very kindly and with respect as I went in to go check out a vehicle that I was interested in. They were honest with me about the vehicle and were able to answer majority of the questions that I had about the car.

was very helpful and nice. She made sure to understand my wants in a used car and sent me links to ones I may be interested in. Not pushy, just genuinely interested in helping me out.

of satisfaction we experienced here today. We are extremely happy and excited with our new car!

super knowledgeable and Sales Manager Larry and Steve in finance made it a quick and easy experience. Thanks Again!

last night to verify hours and he asked which car we were interested in. Told him we'd be there first thing today. We arrived and the salesman, Doug Muro had the car out front waiting for us to test drive. Doug knew this car inside and out, so much knowledge and a fine gentleman. He made my son feel so comfortable. Offered us space so we could speak with our son. No pressure, very laid back. We agreed to purchase, we then met Steve in financing. Again the same, very laid back, yet very professional and down to earth made all of us feel welcome. Highly recommend this Mazda location. I cant say enough about our experience. Thank you Doug and Steve!!!!

7 weeks ago… I leased a CX-30 from “Peruzzi Mazda". I did so because they gave me the best price. Turns out... they also gave incredible customer service. I see some negative reviews on this page and can't believe it. The experience was so good, that I went back weeks later and leased a CX-9 for my wife. We leased our CX-9 on a Monday, and purchased a used vehicle (for our son) on Saturday of the same week. Over the course of 7 weeks... our family transacted 3 vehicles with PeruzzI, and I couldn’t recommend them more… they were amazing! No pressure, no hassle, best price and such friendly service. I highly, highly, highly recommend them! A special thanks to Nicholas Mycek (our product specialist), Tom Kay (our new car manager), Theresa Vandertuyn (Internet Sales) and Steve Streng (Finance & Insurance). They were all great! We no longer dread car shopping… it was well worth the trip from New Jersey too. Grateful, Paul #CX-30/CX-9/Subaru-Impreza

I was at several other dealerships throughout the day and my experience with Jake at Mazda was by far the best. I found their pricing transparent, process clear and honest and overall I felt like my time was valued. Highly recommended.

I test drove a used Mazda with Nicholas and he was very nice unfortunately as soon as Steve, the manager, stepped in it was all down hill from there. I researched the vehicle I drove extensively and had questions and Steve made it seem like I was an idiot and knew nothing. The only thing he wanted to ensure was that I purchased the most expensive warranty. Once I made it clear I was not interested in a bumper to bumper warranty his mood changed and said well it looks like your not really set on this car so why don't you think about it and come back. I later found a new Mazda at North Penn for a great price and they were absolutely terrific! Great customer service and after I said I was not interested in an extended warranty, they never brought it up again.

I went to buy a car and this dealership got approved for me to finance it. So there was no reason for them to run my credit in four different places. They tanked my credit by running it so many times. It was highly unnecessary. Now I have to wait 90 days before I can get approved for any kind of a loan. And on top of that I didn’t even get the car. I was told it was first come first serve even though I was willing to give a down payment to hold the car. Unless you’re going with cash or took a loan from your own bank stay far away

Rob Savidge ensured that the process was smooth and he was clearly customer focused. Rob gets 5 Stars vs. the first guy's 1 rating. During the first appointment, the parts were not in so I made the trip to the dealership for nothing. Also, the service rep tried to say that I needed additional work on my car. If Rob had not intervened, I would have gone to another Mazda dealership for the Safety Recall service.

This has been the worst car buying experience. While the salesman was ok, the used car manager had no idea what he was doing. When it was time to transfer the the title of my trade-in, they returned and told me that because the car was co-owned by my ex-husband, they couldn't transfer the title without him present. The co-ownership is indicated on the title by OR, not AND, which means only one of us need to be present to sign the title over. While speaking with the used car manager about this, he refused to look at dmv.org which has the guidelines for this nor did he pay any mind to the emails from my lawyer concerning this matter. Larry admitted that he has never dealt with this issue before and the person they use for titling isn't available on weekends. He then told me to leave the store?!?! I was just about to write them a check for nearly $20,000 and now I'm being told to leave the store because Larry lacked the communication skills needed to be able to talk this issue out? Ridiculous. I would never give my money to a company that hires such unknowledgeable and rude employees. When I called back today to speak to Larry’s superior, he lied to him about what happened...wouldn't really expect much more from a used car salesman, though. Par for the course. This place is sleazy and I would not recommend it to my worst enemy.

Went in to see car, agreed upon a deal, got buyers order & while at the dealership I called my credit union, I was already pre-approved for all financing, sent over buyers order & called my insurance company & added car to my policy. They tried to get me to use one of their finance companies but told them I wasn't interested in theirs since I was already approved. After going thru all this they tell me they don't accept down payments on a used vehicle & that the car will still be offered to anyone who walks thru the door after I leave. So I tell them I want it, it's sold, I'll bring them the check Monday morning as that is when the loan dept can cut check. I leave & then get an email couple hours later that says they sold the car to someone else who came in and did "everything" today. In other words they used their finance company which more than likely benefits them more financially than me bring in my own cash. This dealership has no loyalty to a customer just the money. Very slimy & sleaze tactics to sell a car out from under someone after a deal has been agreed upon. DO NOT RECOMMEND THEM!!! TAKE YOUR BUSINESS ELSEWHERE!!!

This place is a sham they will lie to get you in the door but won't honor the agreements they make I was lied to by multiple staff members then rudely handled on the phone before being hung up on ... These people have no integrity !!!

Alex Htut was very nice and helpful. I would recommend him to everyone. It was a great experience. He made the process smooth and easy. We were very satisfied.

My Mazda 6 was at the end of its lease so I needed to turn it in. I didn’t want to return to Faulkner Mazda because I had a terrible experience with them, so I thought I’d try Peruzzi. I’m really glad I did! The whole experience was a pleasure from start to finish! Hope was the salesperson and she was terrific. Eric Peruzzi, the manager, was super likeable and genuine. This was not what I’ve encountered at other dealerships. I got the car I wanted at the price I wanted and couldn’t be happier. No sleazy pressure tactics. They listened to what I wanted and they delivered. I plan to tell anyone looking for a quality car at a reasonable price to go to Peruzzi Mazda! And ask for Hope. She’s a very nice young lady and I think she’ll do very well.

My husband and i had the greatest experience there. We had a guy name Naz who helped us. He was very professional and understanding. He had all the information we needed although we got there a little late. He gave us the attention we needed. We are thankful to Naz and the staff at Peruzzi Mazda for helping us find the right car for not only our budget but also our scene of style. Thanks a million!!

Tom Kay and Joe Casey are as professional as it gets. I walked into Peruzzi Mazda with a plan, they understood and worked with me without straying from that plan, unlike other dealerships. They were very easy to work with and I would recommend them to anyone who is looking for a car or hesitant to go to a dealership.

I just want to say thank you to Tom K and his team for all their help. I went to them for the second deal on a used car and they were straight forward and fair. They made the experience fast and a pleasure. I would recommend anyone to call and ask for Tom he will take care of you.

PERUZZI DEALERSHIPS are the only places I'm ever going again to buy a car. From the first email/phone to the drive off the lot, LARRY PERUZZI and DOUG were amazing in getting me in the car of my dreams. They even called me the next day to see if I was still satisfied, and offered their continued 5 star service. I CANNOT RECOMMEND THESE TWO GENTLEMEN AND THIS DEALERSHIP ENOUGH. THANK YOU!!!

We were faced with either replacing an engine on an 2009 Mazda that we were still paying for or look for something newer. Being very open-minded folks we weighed out our options. Thanks to the Peruzzi's finest, we were able to walk away with a NEW 2017 Mazda without breaking the bank! I would HIGHLY recommend seeing Geoff Kelowitz on your visit . He was very sympathetic to our situation and really looked out for our best interest. He took the time, guided us to what models that would fit our budget. It was a complete honor and pleasure to have meet both Geoff and Tom (Manager). especially under our very unexpected circumstances. It's comforting knowing that there are still some good people out there. We are happy with our new Mazda and thankful for the peace of mind of reliabile transportation. Thanks again for everything!

Very Helpful and a great experience. I got an amazing deal and no other dealer was even close to it. Joe Casey and Melissa were amazing. The whole process was made very simple. The best gesture for me was when Joe give me a full tank of gas without even asking. The money did not matter but the gesture did. Super happy. Joe called me the next day to if car was alright too. If you are in doubt, go with them and ask for Joe Caset!

I came to Peruzzi Mazda to lease my first car. What an awesome experience-- Joe Casey was so warm and friendly, and he had an answer for all of my questions. He presented the many different options and helped me choose the best car for me-- I got a CX-5 and I love it. A few thousand miles later, OsCar and I are getting along great. Thank you to Joe and the whole team at Peruzzi Mazda. I'd recommend Peruzzi Mazda to my friends, and plan to be back when my lease is up!

Do not buy a car from this dealership! They sold me a lemon law buy back without telling us. Now 5 months later we still have no tags or title? General manager won't fix the problem so now I have to take legal action. Do yourself a favor run!!

I had a great experience today at Peruzzi Mazda's service center. I took my car in for a recall and also needed new rear brakes. They gave me a good quote on replacing the pads and resurfacing the rotors and didn't try to tell me that I needed new front brakes too. As a young, female, I've gotten taken advantage of my dealers in the past and am wary. They informed me that I would need new tires soon but didn't make me feel pressured to buy them that moment. I had an excellent experience today. Thank you Peruzzi.

Peruzzi Mazda is excellent. I went online, and sort of did my own research, so I had an idea of what I wanted narrowed down to two cars. After meeting with Eric and Geoff, and weighing out my options, while gaining full knowledge of my choices, I went with the CX 5. I couldn't be more pleased with the customer service, the sense of professionalism, the friendly staff, amongst many other things. Eric and Geoff really know how to make your mind at ease, and making your car experience a great one! I look forward to sharing my experience, and enjoying my new car.

I wish I could give Peruzzi Mazda Service 0 's. I am still waiting for them to fix the problems with my peeling rims (a two year problem they have yet to fix). Their customer service and support is the worst that I have ever experienced. I recommend going to another Mazda dealer for any service. They told me almost three weeks ago that they ordered a new rim for me and that it would be in by weeks end. No phone call on their part so I stop in and once again am lied to by the service manager.. "I was not here during the original order but we have them on back order and I will personally take care of it." What a lie, they dropped the ball and did not order the rim. The service manager told me that Mazda is having a problem with the rims and that they will no longer be dipping rims..ok, so replace all four of mine in a timely manner. Even retail stores email you with a back order comment.. such a lie and I regret using the service of Peruzzi Mazda.

Do yourself a favor and stay away!! We purchased our car 3 months ago and still waiting for our tags.. after calling to check on them because our tags were about to expire I was told that the had a problem getting to title and it would take more weeks.. why would they even sell me a car they couldn't get a title for?? So since then our old expired temp tag has fallin off and when called to get a new tag I was told by Larry the used car manager to just drive with No tag on the car at all! the car had two worn tires in the front and when asked to have them replace they said they will replace one and I had to pay them for the other! So then they charged me 220 bucks for one which basicallly means I paid for them both because the tires were only 100 a piece.. we came from over an hour away to buy the car and they wouldn't even fill the car up with gas after we just purchased it!!! That was a bad sign!

I made an appt for a headlamp replacement on my 2010 Mazda 6. After waiting an hour for the job to be completed ( there were no other customers anywhere), I'm finally given a bill by Gilbert (Peruzzi) for a whopping $121.24 for 2 headlights. You can imagine I was not too happy, since just over a year ago I replaced the same bulbs for $57.14 at Hamilton Mazda. When I asked why such a difference in price I was informed that the labor fee had been' reduced' ???? All I could do was think " wow did I just get screwed. No wonder there was a no one in the waiting room. A 7 year old Mazda should not cost as much to maintain as a new audi! I will not be returning to peruzzi for any type of service and will most defiantly not recommend them to any of my friends in which I would like to keep!

I called an made an appointment for my car to get an oil change. I told them I would be waiting in the lounge area for my vehicle while it was being serviced. I waited, and waited, and waited. 2 and a half hours later AFTER I complained multiple times about the wait, my car was ready. I can totally understand if I was a walk in and did not have an appointment, but to have to wait almost 3 hours for an oil change that was SCHEDULED is absurd! Although my oil change was free (because I purchased at Peruzzi) it was NOT worth wasting my entire morning.

Took daughter to look at a car i had seen online, tom kay graciously held it for us without any deposit etc. Made appointment, arrive at lot after 85 mile drive and car was sitting in front warmed up and two employees out front to greet us. Nichole Brimmer was our sales consultant, she was extremely gracious and very very knowledgable, took extraordinary time to explain car to my daughter, took us on two test drives ..never felt any pressure that car dealers always use, very very relaxed and professional approach. I had one request which John Little satisfied immediately, financing was seamless and fair. Highly recommend Nichole Brimmer, very impressed with her knowledge, personable appraoch and thoroughness. Drove 85 miles and it was worth it.

Kirk and Tom from Peruzzi Mazda made my car shopping experience seamless and painless. Being that I work in sales, I understand the importance of meeting quotas and making money while trying to maintain a level of consistent customer service- these two gentlemen, you can tell executes that daily! They were not over aggressive and answered all of my questions and concerns with professionalism and sincerity. Given that I was crunched for time due to me needing to leave and go to work, Kirk and Tom took down my information, emailed me my options up front so that I was able to make a decision upon my arrival. They got the ball rolling so that when I went to finalize the transaction, I had a few papers to sign and I was on my way! I never give all fives, let alone write reviews but I was so taken back by the service I received at this dealership that I felt obligated to.

I had been looking for a year at different dealerships, different cars. I knew what I wanted, but nothing seemed to feel right. Then we looked at Mazda CX5 and I knew this was the one! I love it!!! I was stressed about the whole experience, first time buying a SUV. Thanks to the dealer, my stressful time turned relaxed!! He is the best!! Very nice, patience, and knowledgable!! So happy we made the choice to go with Mazda!!

My husband and I bought our second car at Peruzzi Mazda and we couldn't be more happy. Our salesperson was Doug Muro and he was excellent! He answered all of our questions & concerns. At Peruzzi Mazda you get what you looking for, you get awesome customer service and everyone works together to make you feel comfortable. If you want a great experience when buying a car, whether is your first car or second, don't go anywhere else but to Peruzzi Dealers. I highly recommend them! A huge thank you to Tom & Doug, you guys made us feel like part of the Peruzzi family & for that we are forever grateful. Yeida Castellano & Erik Hernandez

I knew what I was looking for when I went to the dealership and the staff was very accomadating to my requests. There was no feeling of pressure from anyone. I had a great experience being it was my first time car buying alone. I'm IN LOVE with my new car and everyone who sees it loves it as well! I have definitely recommended the dealership to my friends!! Customer service was excellent!! Two thumbs up!!

The sales representative, Doug, was very friendly & patient helping us select the car that met our requirements by explaining the options & features very well. He also was a huge help in determining the financing & leasing options. Jordan did a great job in explaining & finalizing all the contract details as well.

My son went to purchase his first car and the experience was excellent. He was treated with respect. Our salesperson Geoff was the most professional, curtious and honest I as a parent have witnessed. My son left with his car having the most rewarding experience he could image. Geoff did everything to make my son happy, he was not a pushy salesman and worked within my sons budget to deliver the car we wanted

I have been buying cars since the mid-80s, and I have to say that my recent experience at Peruzzi Mazda was the best I've ever had. I recently purchased a 2016 Mazda 6, my fourth Mazda overall (two 3s and a CX-5), and from the moment I stepped foot in the building I was treated like a valued customer they were ecstatic to see return. Doug Muro is not only a knowledgeable salesman, but a terrific guy and a pretty good artist to boot. Without question ... he is the person I would send my family and friends to see if they were in the market for a new car. Jordan Haft is the new car manager/finance guy/purveyor of the Slim Jim, and he worked tirelessly to make my deal happen. Jordan too is a great guy, and someone you can trust will do all he can to give you the best deal possible. I can't thank Doug and Jordan enough for treating me the way we all wish we could be treated when buying a new car. Kudos to you Mr. Peruzzi for hiring two outstanding individuals. Oh ... and my new 6 is AWESOME!!! Frank H.

if I could give this dealer less then 1 star I would. Went to purchase a used vehicle, price was good, when we agreed to the deal, and were doing the paperwork, Peruzzi realized they did not have a tile to the vehicle I was purchasing, despite it being there for 3 months. We agreed a deal that they would hold until they could sort out the title issue, I was trading in a vehicle that has money owed on it, I was guaranteed nothing would happen until they fixed the title issue. 2 weeks later and not action from Peruzzi, I went to make a car payment on my current vehicle only to find out that Peruzzi paid it off without telling me, basically forcing me into taking this deal, they did this without my knowledge or permission. I was there at the end of JAN and I assume they wanted to get the sell on their books for the month. No one ever gave me a reason for this, I had to tell them they did not even own the Used Car yet I was purchasing since they had no TITLE to it, so how could they sell me a car they did not own yet, so why go ahead and pay off my car, what if I changed my mind it the 2-3 weeks it took them to sort out the title. What if i had an accident during the 2 weeks they had paid off the car, they were technically the owner of my car then, opens up insurance questions and issues. Would they still do the deal then if my current car was damaged?? The GM would not get on the phone with me, Doug never called me back. Had to wait until Frank Spalluto got back from his vacation to get an answer, and his only response was "things happen". quite honestly I felt the whole dealership thought it was funny. Still have not heard from Doug, some salesman. Frank or the dealer did nothing to make this right. I ended up having to do the deal anyway since the money part was to difficult to unravel. Drive right by this dealer and any Peruzzi dealer, since it was a different Peruzzi dealer that messed up the title issue initially. Car dealers are everywhere, find one that is ethical.

The entire staff at Peruzzi Mazda could not have been more friendly or accommodating! From the moment we walked in we were so nicely greeted by everyone we encountered. Our salesperson, Doug, was most knowledgable and totally committed to finding my elderly mother the perfect used car. Along with the general manager and our salesperson, they searched their inventory after asking us what were interested in seeing. Tim, the manager picked us out several cars and Doug warmed up a car and drove my Mom around to each car to look at. He helped her adjust her seat and told her about each car until she found one she liked. She didn't want to drive on Route 1 so Doug drove her to a parking lot and told her he would be more comfortable making sure she felt okay driving the car, before he sold it to her. He could not have been more kind and considerate, or more concerned about her comfort. When it came time to sign the papers we ran into a few snags with the insurance due to my Dad's passing and we had to sign my Mom up to a new policy which took so much time. Doug helped us through the enrollment and allowed us to take over his desk for hours getting everything in order. His patience meant so much as a family member had wrecked my Mom's car just after my Dad passed away, and she was encountering all kinds of difficulties, and really needed a car with so many things to do relating to his death. I have to say that we had been to two other car dealers prior to coming to Peruzzi, and did not have a good experience at either one. At Peruzzi, Doug was totally awesome, Tim the General Manager was so pleasant and so on top of things, and the man who helped us with our loan could not have been kinder. I am not sure why I didn't go to Peruzzi Mazda first because I noticed they had more nice, used cars on line when I was checking out cars on the internet. I guess I assumed if they weren't all in one place it would be harder to look at them, but Doug made it easy, and comfortable. Also I have used their service department, and they have been friendly and always repaired what needed to be done, always under the warranty, without charging us a penny. I would highly recommend them over any other dealer.

Doug Muro exhibited a mot of professional charisma and knowledge. Drew Dudley and Tom - GSM all worked as a team. I felt like a celebrity.

Did an internet price search and went in. Dealer was very competitive and accommodating to my special needs. Bob was a knowledgable salesperson and Tom took the extra step to make the deal happen. I would highly recommend them!

Completed purchase of Mazda 3 today. All went as per prior agreement made last Friday. No hassle. Do not usually write reviews, but this time it was worth it.

I had an extremely positive experience at Peruzzi with Geoff Kelowitz. He was knowledgable and kind, and never once came off as pushy or overbearing. One of the nicest salesmen I've ever dealt with! I'll definitely be back to Peruzzi for my next Mazda.