Dick’s CJDR of Wilsonville

Told 72hr took 2weeks.told need extra labor due to prior tampering/ until i told them im original owner then Omar confessed they broke a part-said couple days, several times.no rental due to non warrenty work even tho they broke part.I GOT FEES back from rental i had got else where only because i pointed out that fact. Still charged $1000 more than quote.i provided parts for non warrenty work and had recal done also.After 2werks of calling and being told basically xx about the part they broke not being there yet- i did my own inquery and found out was on natinal backorder and not available until June 16th - service date was march 28. Why not just tell me truth from the start ?? Ooh Because no rental car !! String u along just like i read on another review. Reason they told them good until 100k is that is there end of warrenty..So i pick up jeep on 16th finaly . Was not until 2oth(fri) i look Under hood before going to Bend on weekend..FOUND 3 Different locations -MISSING BOLTS, and every clip for wire harnesses were Un Done - COOLANT LEVEL in the container was way below EMPTY . Look in and see it just enough to cover the hole in middle. Then Found another 2x missing bolts . And OMG Missing Right Side Fuel Rail cover ( heat sheid bassicaly - main engine cover insulation now is sagging in middle also. I called and texted Omar Vargas several times and sent photos and videos . No Reply until Monday morning where he rather chipperly said on voice mail, sounds like you didn't like our services much , give me a call.. Well xx no I'm not dealing with him ever again.. go look on your workbench and should see an Engine cover and 5 bolts . So i went and bought the cover from Dick Hannahs jeep in Vancouver and the only two bolts they had in stock .$48cover n $5 each bolt . Had my own cooolant already and used 1/2 jug of that .. so because i had recal work done also ( hpfp ) i filled a complaint for refund from FCA and awaiting their response..i have everything documented from text to voicemails .. the final reciept and original quote screenshot. Good thing because on the final reciept he decietfully wrote in the Originsl Quote catagory 0.00 as if it was not provided. Ha! I have it !! And also mentioned broken part yet written saying "found briken part, recommended replacing" ha ! Wrong agsin, i have text and voice mail confirming they broke it and shows No charge for its replacement.Ill close with this , If i had not checked before my trip , they would be replacing my engine via my attorney handling all this for me. Its been a week now i gave for them to reach back to me about all this xx.. are the bolts sitting on my engine block somewhere ? Where's the cover part they did not put back on ? Toss. It out once realized or simply just didn't give a xx cuz it was sitting in their bay 2wks for at max 72hr job ,, Which i added originally, was to remove and replace my intake manifold which service manual declairs 4.6 hr labor . and the fuel pump said 6 hrs , yet in the end i was charged 11hrs labor for intake r-r .. and listed the hpfp recal work they charged 2 hrs only to fca. Yet was told and extra day easy for that originally. Look it up - YouTubers lay it all out ,, Dealer services labor max is 5 hr due to skilled workers and proper tools - a DIY job lists at 11hr - that's doing it at home !! FREE ! So they told me because was tinkered with before is why extra time in labor ( xx !! Never had serviced before for anything except oik changes and all at dealerships -documented ) so Omar trying to cover his xxx with his bosses and charged extra labor to make it look legit . I agreed to pay the extra time via phone call on 2nd day becuase i needed my Jeep back asap,, knew it was xx and went in next day to see for myself, was told was scrathes on a wire clip like attemots to get it undone - i was silent a moment - then told them xx - and explained as i said here , thats when the confession came about the broken part. fkrs

Communication and follow through are terrible. I took my wrangler in for a few concerns, only one of which was addressed, and I was told I would need to bring my vehicle BACK another time to fix the remaining issue.

Mike Johnston was awesome, as were the rest of the team throughout the process. Mike took the time to ask me questions to find out what was most important in the vehicle I was looking for, including the price range, then was able to find exactly the right one without any pressure whatsoever. I would definitely recommend CDRJ.

They are amazing and extremely helpful! Go see them if you are in the market for purchasing a vehicle!

weeks ago. When drove the van home, I discovered a tapping sound coming from Glove compartment area and was concerned as same issue I had a couple years ago on a Jeep Wrangler. Contacted sales and reported issue found in owning the vehicle less than 24 hours. Sales had me return the van and they would diagnose and repair at no cost to me. Service resolved the problem and even installed two floor panels pull rings that were observed to be broken during van check out and test drive. xxxxx Auto Group went above and beyond in their customer satisfaction Sustainability and acted fairly with compassion toward customer as myself. Therefore, I highly rate this dealership 5 Star.

If you need good reliable service, and friendly sales people and overall a great buying experience xxxxx of Wilsonville will not let you down!

Wilsonville, and I couldn’t be happier with the entire process. My salesperson, Mike Johnston, was knowledgeable, patient, and transparent throughout. He took the time to understand my needs and budget, answered all my questions, and didn’t pressure me at any point. The test drive was smooth, and I appreciated the detailed explanation of the car's features. The financing process with Brandon was also straightforward and stress-free. Mike went above and beyond the norm, and delivered my car to me in Vancouver. In the end, I got a car I love, and I'm confident that I made the right decision. I highly recommend Mike Johnston and Dick's of Wilsonville to anyone looking for a no-hassle, customer-focused car buying experience. Thank you for making this such a positive and memorable purchase!

great to work with. Friendly approach, attentive and professional. They representated the dealership very well and gave me a reason to recommend the dealership to others.

because of the awesome customer service we received from Steve Merklin and Mike Johnston. We had submitted the preapproval on financing, worked with Rachel through text messages about it, received incorrect information during online chat with Brandon, the initial financing offer was 2% more than what Rachel said our top rate would be. The finance department pushed using a bank with a notorious reputation but Ryan and Mike Johnston got the paperwork figured out for us so we could use a bank with an excellent reputation. That extra effort made us satisfied customers and we will recommend Dick's to anyone with a few warnings about what to watch for with the finance department. You can be honest and still make a profit. Think about training your sales agents on how to complete the financing side so the customers can have a great experience all the way through.

The team performed the services I needed quickly and surprised me by getting it done sooner than expected. Overall I had a very positive experience.

Micheal Johnston was very knowledgeable of minivans, which was what we were looking for. He gave us time to look vehicles over, showed us the options of all the various types they had, then we took the test drive. After working out a deal for the minivan, we went to finance, which I can not remember the guys name we dealt with, but he was great, and made it vary efficient for us to get through the process and finished. When we went out to the show room to get the van, Michael had my wife's favorite 90's rap playing, and a laser light show around the van. Easily the best experience at a car dealership hands down!

I found the staff to be most incompetent or starting from the time I walked in. Harrison walked me to find the car, we walked all the way around the indoor showroom before locating the car I had arranged a test drive, right where we started. I left the dealership not understanding next steps, after being left for long periods of time and then Harrison coming back and saying “that’s it for now.” Not to mention, the diamond coat of $10 wax applied to the vehicle and ending up being an automatic “non-negotiable” $1000 charge. When the dealership finally got the check and all the paperwork back from our corporate office, I had to reach out and notify them of the tracking info indicating that it had actually been delivered already (after being told that it hadn’t from dealership staff.) I told Joshua that we would be in approx 30 mins later to pick up our vehicle. Wr arrived at the dealership to find Harrison watching YouTube boxing videos on his computer and he told us “great, the car will be ready in 10 minutes. Feel free to have a seat and wait.” We spent over one hour at the dealership after arriving, waiting for them to get it ready? They had over a week to prepare it to be ready and waited until the last minute. This experience was very poor, the business I work in is based in customer service and we have great training allocated for it. This dealership obviously lacks the framework for such and it’s truly disappointing. While waiting for picking up our vehicle, I spoke with a fellow customer whose car died at 90k miles and he was urged into another vehicle. Dodge and Chrysler have terrible reputations so I steer clear from This brand or group. However, I’ve bought several cars from Dick’s auto group in the past and unfortunately this experience was so poor that I will never be purchasing from this location, and am unsure of Dick’s for any future car purchases as a result of this bad experience and will be sharing this with my friends and colleagues to save them the headache. Please work on customer service training, train your staff to at least appear to be busy, and make sure they communicate what the next steps are before the customer leaves the dealership.

Service from agents prior to Bria was poor. Delays by Stellantis in getting necessary parts were inexcusable. Bria did great. Use of fleet car during service period was appreciated.

Charged me over $250.00 to tell me my key fobs were bad. When I picked my vehicle up they charged me extra for using a credit card. They handed me my keys and I had to go out back and find my vehicle. Will not return.

what the Jeep needed to repair it and how well I was informed

Michael Johnston is thoughtful, kind, and is a good listener, you can count on him to follow through with helping you find and get just what you need for your vehicle needs. We got a Jeep Gladiator and just love it! Appreciate everyone at Dick’s Auto Group in Wilsonville!

Kylie did a great job of scheduling and overseeing the repairs. Tyler performed the repairs and the quality of the repairs were exceptional. I highly recommend their service.

and able to make accommodations for needs, quick signing, got me a great interest rate, received thorough in person info on how to use the Pacifica, overall wonderful experience and I expect to go back for the next car!

here at this dealership. I had no idea Ram had a "black out" option on their trucks, so wonderful to find.

coolant cap open no muy car

Kassidy and Krysta were great and kept me in the loop.

location no problems very helpful group of people

Our salesman was amazing and very helpful for being so new to the job.

I have been avoiding servicing my car at the dealership because of less than great experiences in the past. Eric Austin made me want to be a customer again on a regular basis.

I called to make an appointment got in almost the next day. Lights were flashing when the switch wasn't on. They found a faulty switch. Brian is very professional and very nice to talk with.

Everyone was so nice and professional. Will be back again

They had the software recall program crash while I was waiting. Provided me with a free rental for hassle. Good experience overall.

necessary a good job and experience thank you

Prior dealerships provided photos along the way and never provided when asked. Had to go out of my way for updates on promised return dates. Was passed to multiple service reps.

rotation wasn't done, only 4 tires were rotated.

Very friendly and helpful. I will be using Wilsonville location again. Thanks

Service was excellent and completed in a timely manner. Service department was very clean and organized.

was done, including tire rotation, and top off of fluids, which I did not even ask for but was done anyway. I will definitely be coming back here for my future services.

answered my phone call to a few days after we obtained the new vehicle. He was very pleasant to work with and answered every question I had and helped me understand every question I had even when he didn't know the answer, he went to get people who could. I really appreciate the way he treated me from the beginning.

filter smells strongly like lysol or toilet bowl cleaner. I’m hoping it’s just a “new” smell and fades on its own over time. may call the dealership to see about a change if the smell doesn’t subside eventually.

Highly recommend! Very nice selection of vehicles to get a look at to make a decision.

for an oil change.

I knew what I wanted and they helped me get it. Fast and easy

Everyone was extremely nice and caring. I would definitely recommend them!

Even though I bring my jeep to them exclusively, they could not tell me what service is needed when I called. Said I should be good till 100k miles. Brought in and I needed all kinds servicing on fluids and other things that are regular maintenance. Don’t trust them 100%, not because of just the last interaction. But convenient to where i live. I just know to be on my guard when I come here.

change, and the prices have increased significantly. I am probably going to look for a different shop.

Customer service is awesome. I would definitely recommend this dealership. Thank you, I love my truck.

Due to issues caused by the dealership my vehicle took 5 days longer than expected which forced me to rent a car that I paid for out of pocket and would not be reimbursed. It would have taken longer if I hadn't called them every day. My vehicle was repaired well, so I am very pleased that the actual repair was done right.

Fast and easy. Seemed like a fair price. Friendly and helpful staff that helped me.

00 on my last 2 visits to get my 2015 Jeep Grand Cherokee repaired and informing Bri that this was my only means of transportation, the dealership could not provide me with a loaner car for the years that I have been a loyal customer to Dick's and purchased my 2015 Jeep from the Dick's .Since my appointments have been made weeks in advance, there should be a loaner car available to me and for spending the amount of $ for the repairs, the dealership should have provided me with a loaner car.

Great job keeping me informed . Needs a promotion. Thank you very much

Was told my vehicle would be unavailable for 2 days. I’m at a week now. I had to call for all updates. Unacceptable.

He made the entire process smooth and easy. Chris was also very nice and helpful.

very helpful. Very happy with vehicle

with the service rep Kylie Lima. She was very helpful throughout the process, friendly, polite, and very helpful with all the questions I had related to the services, upcoming services and even about aome of the vehicles they sell!