Schulte Subaru

and frustrated I feel with Subaru as a company and the Sioux Falls dealership’s service department. I purchased my Subaru Ascent brand new two years ago, and everything was fine until I went on a vacation six hours away from home. Out of nowhere, the transmission failed, leaving us stranded. I had to pay for a tow truck to haul the car two hours to the nearest Subaru dealership in Sioux Falls, SD. Here’s where it gets worse. My warranty was for 60,000 miles, and I was at 62,000 miles—just 2,000 miles over! Instead of understanding the situation and helping a loyal customer, the service department was nothing short of awful. They’ve been rude, dismissive, and unwilling to prioritize our urgent need to get the car fixed so we can get home. Instead of resolving the issue, they’ve been more focused on finding reasons to deny coverage than actually addressing the problem. It’s been over a week, and we’re still waiting for a Subaru representative to even get back to us. They’ve made it abundantly clear that we’re on their timeline and we just have to wait, regardless of how stranded and inconvenienced we are. After this experience, I will never buy another Subaru. Since this ordeal began, I’ve heard from numerous repair shops that Subaru has a terrible reputation for transmission issues and is notorious for refusing to honor warranties. It’s shocking and disappointing that a company I trusted would treat its customers so poorly after spending so much on a vehicle. To anyone considering a Subaru: think twice. The way I’ve been treated is unacceptable, and I wouldn’t wish this experience on anyone.

with. Thank you very much.

amenities to support the customer's stay. Always a great experience and great service.

Check in was quick and easy. The work was completed on time as planned.

Paul Dahl was like a miracle worker putting all the pieces together making it possible for Byran to buy the exact Outback he wanted ASAP and for us to buy his Legacy trade-in! We appreciate the team working with Paul including Management, Jeremy, Brianna, Mike in parts, and other staff at Subaru. Great Staff & Company. We are now a 100% Subaru family.

It's so nice to have a clean and comfortable place to wait while my vehicle is being worked on.

! Easy, laid back, actually personable and fun:) But may have lost us with second purchase related to seemingly being too busy to go on a test drive when I had a scheduled appt., not showing us how features worked, no return phone calls or emails when problems were brought to their attention.

nothing but good things to say about Schulte's. Have had Subarus for nearly 20 years, bought first one used from another dealership & when their carelessness resulted in me being stranded in the middle of 41st immediately after an oil change all they could say was that they had noticed some sluggishness in the transmission which they never advised me of until I complained of being stranded. Travis at Schulte was a savior he got my car right in, diagnosed, repaired, & I have never gone elsewhere. They are courteous & prompt. I will go nowhere else. since I have always gotten offered free loaner if mine needs to stay over half an hour. And their loan vehicles are the current year's vehicle's, not some beat up dead wreck. They also have a good gratis coffee bar.

interest in a new Outback, I was given a used Outback for a test drive. The vehicle had a broken windshield and was out of gas. They had various fees on their price and offered a ridiculous low offer on my trade. I found the staff to be condescending. I bought a new vehicle at another dealership!

excellent to work with thru the sales process and Travis was great on the follow up tech call. We’ll go back!

for service and they messed my car up.

meticulously maintained and gently driven, with no incidents. The car never had any major issues. Upon moving to South Dakota, I maintained the regular recommended service at Schulte Subaru, including oil changes. At Schulte's second oil change, the 48 point inspection revealed a need to reseal the right cam carrier, which was covered under the warranty. On the positive side, the warranty process was seamless, and Schulte did readily provide a loaner car. During the repair, the loaner car's oil pressure light came on, so I checked the oil, and it was much too high. Likewise, when I picked up our car from the dealership, the oil was much too high. When pointing this out, the customer service gave a feeble explanation that did not line up with the basic principles of proper oil level, per the car's manual. Apparently the oil is done with a machine, so I wonder if an improper machine setting is causing people to have seal issues and subsequent costly repairs - convenient for a dealership's profit margin. The whole process has been consistently defined by unreturned calls and rude/condescending customer service. It was implied that this seal issue would not have been pointed out had they know about our warranty. I also never received paperwork for the 48 point inspection associated with this repair. I am extremely disappointed, and expect much more quality and conscientious service from Subaru, and I hope this dealership will improve. If it weren't for the warranty, I would have traded in my Subaru for a Ford or similar. I will probably do this anyway when the warranty expires. I recognize that Schulte Subaru has a monopoly on a vast geographic area, so they can seemingly get away with shoddy service. In sum, this car has never had any issues until coming to Schulte Subaru, and the issues I have consistently had with this dealership are likely going to compel me to trade in my Subaru when the warranty expires.

was interested in. She was very efficient and friendly, answered all my questions, and sent me a few photos she went and shot of the car for me. I felt I was in very good hands with her and enjoyed the experience of working with her. We have not yet come to an agreement about price, but no matter how this goes, I have a very good impression of Schulte Subaru based on my interactions with Amber.

but he was nowhere to be found afterwards and he didn’t follow up by contacting me.

pads were in need of replacement in the next 6 months. Since this was the car our daughter used to travel to and from college 300 miles away, we opted to do so sooner. On her way to school, the brakes gave out completely. On the highway. We entrusted the safety of this vehicle to what we thought was a reputable vehicle, serviced by what we thought were honest and knowledgeable mechanics/ technicians. We were wrong. We will never trust our loved ones lives to such a poor and incompetent place ever again.

ever had buying at a car dealership. Dan Pankonin gets full credit for this. I was given above book for my pickup, and provided with a low mileage 2018 AWD Forester. Thank you Dan for your product knowledge, friendly, laid back manner, and patience! All previous dealership experiences have had the warmth of a dock strike. Schulte Subaru impresses as a genuine and authentic organization whom I can recommend without reservation. You have a customer for life.

were nothing but liars. They lied about the damage disclosure on the title and tried to say it was our fault when it fact it was theirs because they were the one that sold us the hailed on Forester. We will never buy another vehicle from Sioux Falls Subaru even though we love the Subaru product.

down. We've purchased numerous vehicles from Schulte Subaru over the past 5 years and each time is a top-notch experience. Andrew, our sales advisor is truly outstanding, along with Paul the sales manager and Jeremy the financing guru. Mike Schulte, the owner is by far one of the most personable and generous people that I know. He will go out of his way to make sure you're happy and comfortable with your purchase or service.

recommend. Answered questions and if didn't know found out.Respected distance and allowed us to test drive alone which was so appreciated and put us at ease. Worked with us on what we were wanting to pay on vehicle.

After having a horrible pre-owned experience with a hometown Subaru dealer, I found a pre-owned online at Schulte. Although it was an out of state transaction, everything went very smoothly. This dealership and specifically Ryan McConnell was an absolute pleasure to work with. He even delivered the car to the Sioux Falls airport on a Saturday evening so we could get right on the road back to Colorado after picking up. The Colorado dealership that will remain unnamed could learn a few things about integrity and customer service from Schulte! I and super happy with the vehicle - thanks Schulte!

After being seriously lowballed on my trade by a dealer in Rapid City (whom I had worked with before) I emailed Andrew at Schulte. We had bought a used car for our son in college from Andrew 6 months prior and though I would see if he could help!! Best decision I could have made!! They gave me more than expected for my trade and even delivered my 2019 Subaru Ascent to Rapid City and picked up my trade! I really like to stay local and loyal to Rapid City dealers but Andrew showed me why this isn’t always best! Thanks Andrew for helping our growing family!!

My text message to Paul Dahl in sales: Mike knows how methodical I am. I calculate my investments like banker. Perhaps the biggest compliment I can give to Mike is that I didn’t “analyze the numbers” to see if I was being taken advantage of. This will be my 3rd Subaru, all bought through Mike who hired me straight out of college in May of 1997. How did I meet Mike? Well, he sold me my 1st brand new car in March of 1997. Thanks again Mike (and your team at “Subaru of Sioux Falls”) Sincerely, Dean

My first experience with the Subaru family was very positive. All the personnel there seem very sincere in wanting to help us in all ways possible. The facility is very modern and friendly.

The engine of my recently-purchased, 2013 Impreza (25,000 miles) blew up (literally) about 10 miles outside of Sioux Falls. This dealership saved me!

I started working with Subarau of Sioux Falls based on a referral and eventually I made a purchase from out of state working with Paul Dahl and Mike Schulte, they were both very gracious and accommodating working with my unique situation. Paul was very informative and helpful throughout the whole sales process and was responsive as we worked out an arrangement from out of state. Mike was more than willing to make my purchase as easy as possible in taking possession of the vehicle. They have made a customer for life with me an I look forward to working with them on my next purchase.

helpful in making up our minds which Subaru model would work best for us. We were given fair value for our trade-in, and the vehicle delivered ready on the day promised. Overall a very good experience. This is the fourth Subaru we have purchased from the dealership, which has had ups and downs over the years, but we have never been treated anything but fairly by the sales and service departments.

sales, and managers even possible. HORRIBLE OWNER (Mike). Brand new car they couldn't fix and wouldn't help me. AND I got called incompetent!? Alright, here's the long version of the story. I purchased a brand new 2013 Impreza from the salesman John, although I was not comfortable with the deal that they made, I went with it anyways. I was not told until I was signing the papers that the only way the got me approved was to add on an extended warranty to the deal. Very unprofessional. After having the car for around 3 weeks, it began not starting at times. I brought it into service and Chris and Travis were great! The salesman John however, acted as if he didn't know who I was when he noticed I was not happy. They supposedly figured out what was wrong and had to order parts. I was told the parts would be in the next day. Three days later I called to find out the parts were there, they just didn't call me. So I brought my car in again and they 'fixed' it. Two weeks later it was doing the same thing again! I brought it in again and they kept it for MULTIPLE days without calling me and letting me know what was going on. Then they 'fixed' it again. A few days later... it was still doing it. Finally I brought it in again and they had a 'subaru engineer' look at it. And again they 'fixed' it. A week later, it was back at it, not starting again. Frustrated I went into the dealership to talk to Mike, the OWNER, (who was helping in the sale of the car as well). Mike didn't have time for me. So I talked to Jeremy. I asked them what they were going to do about the fact my car was not starting and they could not fix it. I expressed my concerns and Jeremy claimed that they did not even once duplicate my concern, of the vehicle not starting. I argued and finally he grabbed Chris, the Service Advisor, who suddenly seemed as though he was my natural born enemy! He also agreed with Jeremy (the manager) and stated he never duplicated my concern and there was nothing wrong with my vehicle. I made them print copies of the invoices and low and behold it said on EVERY SINGLE one of them that they duplicated my concerns. I asked Jeremy if they were going to get me a new vehicle or take it back as a lemon when he argued that SD does not have a lemon law stating how many times it has to be fixed. I disagreed with him, telling him it was 4 times and that my car will be back in for service the next day for the fourth time. (I am very aware of the laws of SD.) He got angry and starting calling me incompetant and escorted me outside. The whole time, Mike refused to talk to me. I called Subaru of America, which they are taking the car back as a lemon now, and they are finally taking care of the situation.. bottom line, NO ONE at Schulte Subaru belongs in the car business. EXPECIALLY, Mike Schulte. I am also getting ahold of the dealer inspector of South Dakota, Ron Resve, as I suggest anyone that has had a problem with Schulte Subaru does as well. I may be young (18) and a women, but do NOT call me incompetent when it comes to the SD law or cars. (I work at a car dealership, I am not stupid by any means.)