Norm Reeves Mazda

hurry and they were able to accommidate me.

attentive in keeping me apprised of the progress of the service. I love. It that they wash and vacuum your car after the service.

Recommend their services to everyone who is looking for the best service in town.

Owen and Brian were wonderful. I definitely recommend

dishonest in dealings. Made a deal with him and he pulled a bait and switch after the fact.

Mazda was a great help and an influence in me purchasing my CX-5.They were able to get me a ride back from Love Field after dropping off my rental and the guy who took me (forgot his name) was extremely informative about my vehicle and similar vehicles of mine etc (normally those people are quiet/emotionless, 5 STARS

They have a great oil change service contract.

I hope we got the good out the door price

Although I didn’t purchase a vehicle I can say this is one of the best experiences I’ve ever had at a dealership!

Definitely a lifesaver to Mazda Family and I will recommend to other customers.

service experience - had Excellent service by service advisor "Bryan Guidry" who was Fantastic and very knowledgable and honest and gave good advice re all services required ; 2- Thankyou also to Norm Reeves Mazda for the free Mazda loaner car while the Mazda CX9 was serviced - that is a "luxury car dealership experience" to get a free loaner and it is very appreciated ! Thankyou !

could considering. I was able to get the exact options in the vehicle I wanted and they worked with my lease turn-in to Genesis.

Love the video recap you always send while looking at vehicle.

apart and had the same sales person on both occasions. So that indicates to me a good place to work and trust in buying from here.

They worked well as a team to meet my requests.

service needed. Scheduling is easy.

Very nice service department

people. I would refer other people to Norm Reeves dealership. Both service and body shop are great also.

dealership on 9 April 25. Due to me changing cars, I spent 7 hrs there because the finance person didn’t want to take the check from the bank even though it was blessed by the bank. He was trying to get me to finance in house and would not budge. Fast forward to 21 May 25, I contacted Mazda Irving and spoke with Salina Torres as I haven’t received my license plates and the paper plates are due to expire on 6 June 25. Trent Boe (General Manager) reached out on 22 May 25 stating that finance didn’t do something with the paperwork and do tThe holidays the plates should be there by 1 June 25 and he would overnight them to me. It’s 4 June 25 no contact from Trent and called office today only to be told he is off. I spoke with Jessica Stapleton (BCD Manager) on 3 June 25, who stated she would also follow up with Trent and call me back by the end of the day as she has no solution if my temporary plates expire. It’s 4 June 25 and no one has contacted me about my plates that expire on 6 June 25. I wish I would have read the reviews before purchasing my vehicle and I would have bypassed this dealership. I will do another post about the disappointing service.

The attention to detail is great. Even though the name has changed things are still great.

And I get a pretty good service and maintenance in my lovely car and Bryant he is very good and he always tells me what my car needs

I thought the video and guide made by the technician was great!

She kept me updated and was very nice. Please thank her, Terri and Josh for me.

But after I bought it, I got a weird phone call from someone who said they were from Norm Reeves Mazda, and they had the financial institution on the phone with them, and there was something about my owing a balance on my trade-in. I told them they shouldn’t be calling me about that without already knowing the answer and that it alarmed me that they were calling. When I called the dealership I left message after message after message to find out xxx. This phone call was about and never heard back. So that’s why Lance only gets three stars and the dealership only gets four stars. The car is fine.

level of service. Exceptional personnel and attention to detail.

Or is this for my service experience?

Very thankful I came here and will be returning soon! Love these guys so much

their staff. He was a great help in the purchase of our new Mazda.

knowledgeable at there job. Thank you

awesome and always exceed expectations. Thank you.

Salvador was awesome and took care of everything I needed and more.

come to have my car serviced! As service manager, Teri is always available if there are additional questions or support. They make an exceptional team in making sure my car runs smoothly and I am happy!

and had was very nice 👍

Loved the video with suggestions on what to fix Will be back

Angela and Tim were both very helpful and friendly throughout the entire process.

service. The staff was very professional and attentive during the entire process. They clearly explained all the maintenance items and made sure I understood what was being done. The service attitude was excellent, and they took my requests seriously, including carefully completing the car wash as I asked. Overall, I’m very satisfied and appreciate their dedication to quality service.

with the work done on my car.

Lobby with good facilities. Reasonable waiting time. Clear communication from the staff.

closing, I wasn’t expecting a life-changing experience—but that’s exactly what I got. There was no one at the front when I arrived, but Mark came over and greeted us right away and then brought over the one and only Kharion. From the moment we sat at his desk, I knew I was in good hands. I showed him the car I wanted, and he quickly grabbed the key so we could go for a test drive. After the drive, I noticed some paint chips on the car and asked if they could be touched up—without hesitation, Kharion made sure it was taken care of. When we moved over to Jose, he took the time to explain everything in depth. The only hiccup was that the warranty being a separate charge wasn’t super clear at first, but honestly, it didn’t take away from the overall experience. Kharion made sure every detail was handled before I drove the car off the lot, and that attention to detail continued even after the sale. When I came back for the paint touch-up, the paint guy wasn’t in due to their rotation schedule—but Kharion was thoughtful enough to top off my gas for free since I had driven in from another city. On my second visit, he made sure the paint was touched up to my satisfaction before moving forward, and when I mentioned wanting to test drive a manual car, he had me covered with a loaner I could take out while I waited. Later on, I had an issue with my Lojack system, and Jose was great at getting that resolved quickly. Honestly, I think I made their jobs easier because I already knew what I wanted walking in—it was mostly just a matter of getting everything processed. That said, reducing some of the downtime during the wait would be nice. But let me be very clear: If you’re not buying a car from Kharion, you’re doing life wrong. He made the entire process smooth, thoughtful, and honestly fun. The man deserves a statue out front—preferably with a plaque that reads “ Legendary Car Salesman” Thank you, Kharion, for making this experience not only easy but exceptional.

new lease of a beautiful blue 2025 CX30. She really went above and beyond and worked with me with my special circumstances. Rodney King ushered me through the financing process with kindness and efficiency. I couldn’t be more pleased.

I have never ever seen so friendly service. I've been returning for 15 years.

and work done. Brian is an awesome person. Joshua is the master of mazdas. His workmanship expertise and cheerful attitude and suggestions are impressive. He is well known in DFW as an expert in Mazdas. This helped a lot with the transmission service and he treats all cars as his own.

car and what is my bottom dollar for my trade and then informing them that this is the deal and no negotiations, they wanted to do the typical waste my time process of negotiating. I walked out and then conducted my business via email and they finally caught on. Then I had to wait forever to give them my money with the finance manager. Then the dealer prep was awful by not checking the car as I found wheel scratches and bumper scratches. They at least gave me a loaner car while I waited. A week later they delivered my new car with wheel scratches still so it went back. It took so long because sales did not dictate to service what needed to be done and service did it their way. Three days later they finally delivered the new car with about 300 miles on it. But Hiley was worse so I stayed with Norm. I don't think it was my sales person but their management.

From the time I purchased my vehicle, I have been extremely pleased all services and follow ups.

I received updates as service was performed. All good! Thanks….

agent or someone had checked the screen for sunroof. I discovered it did not work a few days after purchasing the vehicle, and was told it was nothing I could do. I wish I had been offered to bring it in to be checked out. That is big investment and I that was the least they could do. I do realize that it was an as is deal, however that would have been nice. I only had it 3 days and never tried to close/use it before the then.

about the maintenance requirements vs “recommendations”.. Service has always been good, car inside and outside is clean and spotless 🙂. Pretty busy too - had to wait about 3 hrs for a regular 35k service - but then that rush is probably a statement of their service quality being better.

Seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen.

more responsive in terms of services

issues with my car and resolved it.she maid my experience with the dealership very plseant. I have no hesitation to return to the dealership and recommend others to do so. Isam Alimam