MINI of Las Vegas

needed PTO! He was very knowledgeable, patient, and helpful with all of my concerns.

I got a quote online and they followed through in every promise. Love my new Mini Cooper s!

Easy to schedule. And they found ways to lower my overall cost.

service. We came in for an oil change and a few other repairs. Dawn was able to get us a loaner vehicle while our vehicle parts were ordered and repairs to be completed. We love the experience and excellent customer service from Mini thank you for always taking care of us. Matthew & Marlene

Loaner car was great and he kept me updated throughout the entire repair. Great communication and support from all of their staff.

Smiles and hellos from every staff member!

dept is second to none!

repair. Amazing customer service and overall great person to work with! The tire rim came out looking like new so whoever did that has impeccable skills as well!

The tech guys was very friendly upon arrival to service my vehicle. The Lobby waiting area was very clean and equipped with things to keep us busy while waiting on my vehicle.

They hear you. They don’t pressure you like other dealers. If you tell them your wants they do their best to make it happen.

salesman, Chris Uhres, and my service advisor, Dawn. This is my second Mini five years and I love the new safety features on my 2024 model. I am treated like a VIP every time I am in the dealership and this is much appreciated as I am only a senior lady who appreciates what this dealership has done for me - MANY THANKS

Helped me with my Vehicle Maintenance Plan when no one would or could. Dawn, Ernesto and David assisted me. All I needed was an oil change and had been to four other service centers. Apparently I needed to be at an Auto Nation facility to honor the maintenance plan from Assurant that I purchased when I bought my car from Auto Nation USA. It was a very frustrating and time consuming process until I was advised to try Mini of Las Vegas. They honored the policy and even washed my car. This is how companies should run their businesses. I want to add that the long wait time had to do with Assurant needing to OK the service and not Mini's fault. I had been to two different Pep Boys and they both told me it would be a three hour wait due to Assurant's procedure of getting an authorization for the prepaid service I purchased.

They were all extremely nice and good turn around time.

warned me to put air in my tires while driving down the Las Vegas Strip. Couldn't make the 275 mile drive back to LA without an emergency visit to Mini of Las Vegas. I was grateful to find them open on December 26th. They quickly assessed the problem: a screw penetrated my left rear tire on my lengthy trek for the holidays. Following their advice, I replaced two tires, since all my tires are six years old. Performed with aplomb while I waited in the dealership. Instead of losing money at a casino table, I invested in my Mini, thanks to the pros at Mini of Las Vegas. I drove home to LA with confidence, knowing that my car was handled with care.

He helped us get exactly what we wanted without trying to hard-sell us things we didn't want or need. If you're thinking of getting a Mini, Chris Uhles is the person to ask for and work with. I'm giving 5 stars to this dealership because Chris made it worth 5 stars.

they are not honest. I was charged $2,200 to not fix a problem. I took my MINI Clubman to MINI of Las Vegas because of a loud rubbing noise coming from the front right of the car. In reviewing the problem with the service advisor, I pointed out that though not a mechanic, I am an engineer who has been around plenty of failing motor and pump bearings and this did not sound like a bearing problem. I paid roughly $200 to have the problem diagnosed. The service advisor came back to me with a diagnosis of a failed wheel bearing and a $2,200 estimate. I questioned the diagnosis which he affirmed and then I asked pointedly whether replacing the wheel bearing would fix the problem. The answer was “Yes”. I took the car in on a Tuesday. There was no loaner car available so I had to pay for a rental car for 3 days. Finally, a loaner car was available. That was a good thing because “repairs” took until the following Monday to complete. The service advisor called to tell me that my car was ready but there was another problem with the front right tire. I picked my car up paying $2,200 under protest and pointed out to the service advisor that I paid for repairs that weren’t needed and they didn’t fix the problem. Initially he denied that and then all he could say was, “I’m sorry.” I drove directly to Discount Tire with the same load rubbing noise that cause me to take the car to MINI in the first place. Discount Tire found a tire that was cracked inside and replaced it under warranty in a couple of hours. I called the dealership multiple times and most calls went unanswered. I finally got through and asked to talk to the service manager. No answer so I left messages requesting a return call on three successive days. No call. Finally, the loaner car was a huge disappointment. I drive a MINI because it is a fun car to drive. The new loaner was all sterile electronics and the MINI charm and driving experience are gone.

excellent. MINI of Las Vegas is a great place to do business.

Sales Chris Uhles and the team were very helpful and professional!

followed up days later after my purchase.

I am really disappointed with the fact that the tires where not checked. It opens the door that other services may have also been over-looked. Not for the 1st time, Shortly after we bought the car, mileage 8487, The oil change warning came on and later the tire pressure warning also.

Upon my arrival Louis had all the paperwork ready which made the car buying experience very easy.

review. I paid for a diagnostic long time ago but never received it and I still paid. Receive another diagnostic and they still don’t manage to do their job so I’m never coming here ever again!

Waited 5 hours for battery change. The entire time I kept being given a completion time, only to have it pass. The service rep was doing his best in a difficult circumstance since their computer systems were down, but they need to have a process in place for when. Something like this happens. No one checked to make sure my battery was in stock prior to my appointment and no one bothered to tell me that was the case as I was waiting.

My car was serviced in January and showed 8mm front brake wear. I just had it serviced 5000 miles and 6 months later and the brakes are showing at 10mm. Its magic! OR, the dearler tech does not know how to do a simple caliper mrasure...which scare me when they tell me I need brakes based on their measure. Would you trust them? Then I pick up my car on a 107 degree day. My car is parked outside. Hotter than xxxx. Why wasnt it parked inside with the other cars where there was room? Then there sweaty hand marks from the lot boy, both inside and outside on the door handles. Gross. OVERALL fail by the dealer. I will not be going back to Mini Las Vegas.

Vegas. Our service representative Dawn is just the best! The mechanics, sales staff, everyone else at the shop is professional, and go over and above to make sure we're happy with the outcome.

He gave a very good customer service. He is knowledgeable, was able to answer all my questions regarding my mini cooper

patient & understanding! I would recommend this service center to all my friends and family.

excellent.And I would recommend friends

Las Vegas. Her candid analysis and upfront communication is appreciated. While other service advisors are focused on upselling additional items, she focuses on what is pertinent. Her personality and willing to go above expectations is much appreciated. Her approach with integrity will only make this dealership more revenue in the long term without compromising trust of the consumer. Many thanks Dawn.

I would recommend this service to others. And Ernie did great he was very professional.

serviced at Mini of Las Vegas and I had a great experience. The car didn’t require any service treatment for 2 years which is great, thanks Mini for making a great and reliable vehicle! The recent service was for break fluid, tire rotation and check up on the electrical system. Everything was in fine working order, no problems. The people, especially Dawn in the service department kept me informed of the progress. It was a great experience and I would recommend Mini to anyone looking for a fun car that is a blast to drive.

the last five years. Dawn Trail is the best Service Advisor I've had at this or any other Service Department.

Las Vegas for the last four years and Dawn down in Service has been excellent. They always do a thorough review of my vehicle, offering their best advice.

dealer/service shop. Won’t take my mini anywhere else.

had absolutely no issues with it as my first car. As my animal family is growing however, I decided I wanted a larger vehicle but wanted to stick with Mini. The Clubman is too big for me but when I went to the dealership, the Countryman S was there and I took it for a test drive. Loved it. Sean was great as an intro to the vehicle and got me a great trade in deal for my old car. I financed part of the purchase for the new Countryman and the finance manager Chris was friendly, helpful and professional as well as a good joker - a pleasure to deal with. We walked away with a brand new, and I mean brand new, 18 miles on the clock, Mini Countryman S in a gorgeous green. Sean, Chris and Adrian (the internet sales liason who emailed me to keep me in the loop with things) did a stellar job and should I look for another Mini in the future and I'm still living in Vegas, they will be the first dealership I approach.

Very glad I choose mini Las vegas.

job. I had my car towed in for a flat tire. Sean noticed that the tow driver damaged both control arms and was a big help advising my insurance. Recommend highly!

professional and the individuals that provided customer service in selling the mini countryman were trained and knowledgeable in the processed. Thanks for your help Taylor, Ivory, Jerome and Carlos. The car was ready and very clean. Looking forward to working with you in maintaining my mini in sound condition for the coming years.

Quick and easy check in. Staff was friendly. My car was ready to pickup right on time as promised.

professional and well trained. Thanks for your help, Louis Gody .

beginning to the end of my service.

wonderful Finance Manager...by far the BEST Dealership I've ever done business with!

fantastic experience. The staff was very helpful and didn’t hesitate to go above and beyond to help me and answer my questions. I will definitely be back for my future services.

the best car buying experiences I’ve ever had. From the direct and non pressure sales team, to management, to finance, it was truly a great experience and enjoyable time buying my Mini. I would recommend this great team of people and dealership absolutely.

dealership puts into our visits. Thank you so much!

On time and efficient, technicians video very informative. We will be working with this service department with all services.

Great team and always friendly. I tell everyone if you're looking at a Mini be sure to talk to Chris Uehles, he's the best!

PICK IT UP AT MY CONVIENCE AND GET STATUS OF THE MINI ON A REGULAR BASIS OF WHAT WAS GOING ON WITH THE CAR. FAST AND EASY PICKUP/CHECKOUT

Good team and went quick! Love the mini, thanks again

convertible so easy. I saw the vehicle on their website and sent a note of inquiry. I received a reply within an hour. After answering all my questions, I decided to make the purchase. I live in a neighboring state, so I had to travel to Las Vegas. The driver from the dealership met me at the airport right on time. I completed the paperwork and drove my new car home. I have received follow-up messages, making sure I arrived home safely and that everything is good. I recommend Mini of Las Vegas without hesitation.