DO NOT USE THEIR SERVICE DEPARTMENT!
September 26, 2020
This is unreal. I’ve never had issues with communication like this with any shop I’ve ever dealt with in my 50 years of life. My truck has been in their service department for 41 days now. The last time I heard from them was two days after my truck was delivered. They told me what the cost of the repairs were, just under $6,000. I approved the repairs to be done.
I have not been able to get anyone from the service department on the phone and they have not returned any of my calls since then. I have requested the service manager as well as the service “Advisor “. Both of them let their phone calls go to voicemail and do not reply. I am from out of state and have no transportation to them or anywhere else.
UPDATE November 17, 2020
It has now been 53 days (I’ve made two note payments on my truck) since my truck was dropped off at this place and I still cannot get anyone to talk to me. The repairs consist of replacing the transfer case, drive shaft, a new transmission wire assembly and a new fuel line. The service advisor told me they were just waiting on the wire assembly to come in and it was on back order.
I had to have the entire engine replaced in 2017 and it only took two weeks at my home town dealership, so I was leery of this back order excuse. The part number for the wire assembly is listed on the original service estimate.
I Googled the part number and every other Ford dealership and parts store has this assembly IN STOCK! I left a message with the service advisor about this and now they are really avoiding me because they know they’ve been caught in a lie and have exhausted their excuses for not doing their job.
If I ever get my truck back I will have to go through their work with a fine tooth comb. It’s obvious that they’re service department is lazy, incompetent and just plainly don’t care. That tells you a lot about their character, business ethics and work ethic. If the service is completed well and I don’t have any other issues I will update my review with a higher rating. As for now...YOU HAVE BEEN WARNED! I wish I would have read all of the other poor reviews on this place’s service department before I CHOSE to give them my BUSINESS, almost $6,000!