Melloy Nissan

Bought 2 and both had issues, now I have 2023 Rogue with transmission out at 68k after paying extra for lifetime warranty they dont what to replace it. TRASH COMPANY!!!

cant get no help.this is crazy.paid for a car I can't pick up.

from Eric Zisman . Unless you Don't mind paying $1500 every 10,000 to $15,000 mi for a brake job .

and it's unfortunate that you have to pick a star to write a review...I want to tell people my EXPERIENCE so that no one falls for there highway robbery xxxxxxxx of a so called Business that doesn't give a Single xxxx about your hard earned cash. I needed a transmission flush.... EDGAR who was so nice and pleasant had the decency to help me. I told him I only had enough to do a transmission flush and I didn't want to do it unless they would stick to only that...he assured me..oh yes and then preceded to tell me to do a soft CREDIT CHECK. Well guess what, I got APPROVED.for a limit up to $900. Well EDGAR persuaded me into thinking I needed a battery since I had to jumpstart my car...$220...but not to worry because instead of me paying $300 now I only have to put $130 down and could make payments for the rest... EDGAR even got me a Lyft to take me home and said when the car was done he would send a Lyft to pick me up and take me back....LIAR! He called me the next day with bad news on top of more bad news to tell me well there's nothing we can do unless I trade I. My car...I decided not to do that and just to put it back the way it was and I would pay the bill..... EDGAR says ok but then calls me back with some really good news....he says that the bads news that he just gave me was actual repairable and that they were going to do it for free....the only catch was i would have to wait for a few.days....welll today was the day. Yes indeed they fixed my car for free.....two bolts is what he supposedly was referring to....xxxxing xxxxxxxx. Now my bill was $823 and my down payment was not was be said it was going to be and didn't even have the decency to get a Lyft..he said when can u get here... anyways the TAKE HOME MESSAGE for these crooks is don't get a soft credit check...whatever amount you get....I assure you that your bill will reflect what u got approved for ...SHAME ON YOU.....

only seek to sell defective trucks and treat a customer with lies and deceptions. I bought a titan 2023 and afther two months the transmisson stops working without mentioning the electrical details they already have more than 20 days with it and they do not yet have a date for when they repair it to see if it works IF YOU PLAN TO BUY SOMETHING HERE , think about it more IT’S TRASH”

supervisor is terrible. Is angry person I am scare with this guy, everybody got the complaint with this person

Everyone was very polite and professional. We are very happy with the service.

get what was promised. I believe he just wanted the sale. We were the the last customer that evening and felt like we were pushed. Were were promised a full tank, after signing CJ said the person that does it is already gone for the day. Over a month later I'm still calling the sales man to finish and get our new key and acid bath. This was our 2 purchase from melloy Nissan, there will definitely not be a third.

Very friendly and understanding about customer concerns. Would recommend to others. Thank you

We received a good deal with an excellent set of warranties.

. Charismatic person and dedicated to customer service satisfaction. I plan to return for a new car. Well done, Eric!

!! We just discovered that our oil is very very tar black after only driving less than 5000 miles. Diesels are supposed to go 10,000. Before a change is due. We also discovered that the oil plug is stripped!! So no wonder the oil is tar black!!! I paid almost $900. For a full service and got Ripped off!!!

of Albuquerque, we limped into Melloy Nissan right at closing time. Service put it up on the hoist and checked for damage underneath. They punched out the giant dent in the grill, replaced a bunch of fasteners that had shaken loose and had us back on the road in about an hour. Wonderful work; we were so happy. Many thanks guys! Stan in Huntington Beach California

Rollercoaster - lying.. insulting, thieving - epitome of why people hate car salesmen! Replaced my full size spare for a doughnut while "giving my car an oil change during the sale... I agreed with the man for a 48 month term and somehow ended up signing a 72 month one- I am spectrum autist and was completely shook during the purchase of my vehicle and they knew it- i explained to them that I am spectrum and THEY TOOK ADVANTAGE OF IT! Im paying about 18k more than i THOUGH i agreed too.... The guy in finance actually said the words (48 months otherwise your just paying on it forever and I AGREED! yet signed a 72 month that i SWEAR he said 48 as we read over it- As well as the fact i was insulted by an employee over my credit rating- the whole experience was traumatizing- and when I asked the guy i bought if from (Moses) about the tire swap- he just laughed at me... I also asked them if someone could go over the workings of the car and they said they didnt have time...

my frontier was never told that prices doubled took just about 2 hours just to change the oil the biggest kicker is they charged me 10 dollars for a drain plug gasket that's just ridiculous no more melloy Nissan service visits for me.

I paid MSRP with no markup and they did not push the aftermarket plans or add-on accessories too heavily. 💯Susan Miller is great, she got us into a canceled pre-order on an impossible-to-get new Nissan Leaf!💯

kind and definitely a cut above. Their competition pales by comparison! Thank you!

any help regarding a engine light that came on. Walked in to Melloy Nissan and talked to Chris Bouldin the service advisor at Melloy and he took care of the problem. Also fixed all the recalls on the car as well. He was professional and willing to help out with the problems. He is a asset to the company. Need more people like him for sure. I will take my business to Melloy in the future because of the help i received from Chris. Greatly appriciated.

They were very nice, made me feel comfortable. Never pushy about buying my new vehicle.

looking for. Were very kind worked with me. Alex was very helpful, so were was everyone else who took care of me. Thank You All.

purchase of my new car! Full of energy and so positive! I love my new car.

fast, I love my car, thank you!

None of the employees were high pressure and they had reasonable prices considering the crazy high price market.

and beyond to make sure we were taken care of and got everything we wanted in a car!

anymore and expect to get your car serviced at the appointed time. They just say that they'll "do the best they can" to get your car serviced sometime that day! The last time I went in with a 10:00 appt. for a 55,000 mile service and oil change and they kept me waiting for an hour before bringing my car in, then another hour and a half before bringing my car out WITHOUT the 55,000 service being done - just the oil change! "SORRY, WE ARE AWFULLY BUSY" was their answer. Funny, they used to be good and prompt. Not anymore. Something changed. I'm never going back there.

receive at Melloy. As a travel nurse, I have driven to all parts of the US and in the course of that -had to have service at other Nissans- I found out the hard way not all dealerships are the same. There is a reason Melloy Nissan is a Top-ranking dealership and it’s the people who work there. From Sales to Service you are always greeted, your basic needs are met and you just feel part of the family there. I am on my 4th Nissan vehicle, two of which were purchased right here at Melloy. Thank You Team Melloy!

I received excellent and professional service when I took my 2013 Altima in for an air bag recall. Melloy Nissan is the only service department that I have trusted in the last nine plus years to work on my car. Brian went over and beyond to ensure I was satisfied with the work that was performed; explaining everything that was done. Great service rep for Melloy.

great need a new car see her she can make it happen. Great place.

told labor fees would be $27 I paid $130 an hour for 6 hours. And 800 in parts. A fob, starter and easily accessed fuel pump under my back seat. I was in tears

website. The salesperson said it was available. When I visited the dealership it wasn’t available. The salesperson took me on the lot as if it was there and couldn’t find it. He left for the office saying he will find out what happened and told me that it wasn’t available and if I was interested in any other truck. I said no thanks and left the lot. What a waste of time. The listing is still on there website.

an unsatisfied customer. This place has rude employees and supervisors. They also lack professionalism and communication.

TL;DR BAIT AND SWITCH I inquired about a used truck not too long ago through the website of this dealership last February, a used, black, Chevy Silverado. The internet sales representative was able to get a hold of me shortly after, his name is Christopher. We talked about the availability and the car price, but since the website for that specific truck did not have any pictures, I waited for more updates and photographs to be uploaded. So, just last week, I checked on the site again and found out that pictures were already available for that truck. I called the internet sales representative to schedule an appointment. We even talked about the car price again from where we left off. He told me to come in at a specific time, and that he'd have the car ready for us to see and a test drive. I travelled an hour away from home to meetup at the dealership, hopeful that I was going to get a good deal. I even brought a family member with me to help check the vehicle. When I arrived there, the internet sales representative had me sit down in his office for a few minutes. He took out a piece of paper and started ruffling, apparently looking the vehicle details. He then told me that there was an "error", that the price of that vehicle he gave me was wrong. I would have understood that situation if he apologized right away, but here's what happened right after. He asked me if I am interested in some other trucks they had on the lot, and told me that he could give me a deal on the OTHER trucks they have. I replied, "No, the only reason I came here was because of that specific truck.". He told me to take a look at the truck first and then talk more afterwards. A female agent took over, introduced here self and then proceeded to take us to the lot. The female agent took us to another vehicle then started talking about how great this other vehicle was, a gray Chevy truck. Annoyed by the fact that the agent was swerving her pitch, I told her that it was not vehicle I wanted. She took us further to the back, squeezing through a couple of cars parked very closely to each other. To my dismay, the truck that I wanted was on the back corner, parked facing the sidewalk and road, blocked off by 3 other cars. The sales agent didn't even bring the key with her! It was vey inconvenient. She even told me, "I can have all 3 vehicles back out if you want", I mean, wasn't that the whole point of seeing the vehicle? To test drive or to see the interior? So we waited patiently, not too long enough, another sales representative introduced himself, an african-american male named Mel. He started talking about the "mistake"; reiterating that it was nin fact human error, that the price of the vehicle went up from $39,995 to $45,995. He then dismissed our concerns about driving into town an hour away just to be disappointed about a sudden inconvenience. Again, I would have disregarded the error if they told me earlier, through phone, email, or whatever they used before in getting back to me. Also, it would have been reasonable enough for them to create an "error" if I just based my queries on a simple picture of the truck. But no, I started inquiring about the truck a MONTH ago, using the stock number of the truck as reference for the price since the truck did not have any other information in the first place. He started talking about another vehicle (again) parked beside the truck that I wanted, telling me that it was closer to the price initially given to me by the internet sales representative. We asked Mel for a last price for the vehicle. He went inside the office (again) to get more details, came back with more unappealing news. He told us that the vehicle, was now priced at $54,995 because of another erroneous mishap. Without any hesitation, we left the dealership. Just as we were about to walk off, we heard, "Okay, 52 thousand". What a waste of time; frustrated on how I fell for a very basic marketing bait and switch tactic. An actual experience of how deceitful car dealerships can be. A friend already told me about her awful and unprofessional experience with this specific car dealer after purchasing her vehicle last February, but still, I decided to test my luck. I can therefore attest to it, STAY AWAY FROM MELLOY NISSAN DEALERSHIP.

xxxx with their YO YO financing tactics. Read my review on Google!!!!! Shove it Nissan

enjoyed the buying experience and I'm so happy with my new Kicks! Russell was a great salesperson to work with. I would highly recommend the dealership.

DAYS. Use the online scheduling systems instead. Pick anyone and you will get next day service.

wanted ! We were able to get financed at a very low interest rate and our buying experiment was great. Recommended my mother go and purchase a vehicle, which she did . Great experience

Nice car courteous and accommodating. I am satisfied I got a good car. Give xxxxxxto the young man that worked with me. Give him a raise.

new vehicle. Everything explained in detail. Would by again for sure. Bonus, nissan is a great company.

it will be to get car serviced add additional 2-hours. The service writers don’t communicate with the mechanic’s. Requested tire rotation and air pressure check. Listed on the bill but did not happen. Complained to the service manager,(Mike Anderson), told to bring car back and they would rotate tires and comp me a car wash and fill up for my extra trip back. They rotated my tires but no car wash or fill up. Said no one but a manager can approve and service manager was not in. As an additional slap in my face they never bothered to let me know car was ready. I sat in the service waiting area over 2-hours until I finally tracked someone down. Will never go back

Stay AWAY from Mellon Nissan I am in the medical field and travel with my job. In Aug 2020 I took an assignment in Albuquerque NM. I drove my new 2020 Nissan Murano from Virginia to New Mexico and had a few issues. I found Mellon Nissan on the internet as the closest dealership. On their website they offer a chat to setup service calls so I requested a call since I was following a state mandated self quarantine. I never received a call back for two days so I called service myself. I got an appointment and took my car in on a Monday morning 730am. They found a camera had an issue and ordered the part. Only problem there was it was after 1030am when they ordered the part so it wouldn't be in the next day. I had to Uber home because they had discontinued their shuttle service with Covid19. I found this to be POOR customer service since my home dealership was still doing shuttle service. Covid19 has altered our world but companies are adjusting but not this dealership. I had to pay for Uber to and from work while waiting for the part to arrive on Wednesday. Wednesday afternoon I am told the part still had not arrived so I requested a car rental. The service person said that would be no problem. PROBLEM! It seems this dealership has had so thefts from out of state drivers so they will not allow rentals to anyone not from New Mexico. I offered to show them my work contact, my Covid19 test and hotel reservation showing my stay in New Mexico was until the end on the year. The lady would NOT even take the information to the manager! EXTREMELY POOR CUSTOMER SERVICE! The service representative drove me to Enterprise Car Rental to get a car. This was the only good experience I have encountered to date with this dealership. They still have my car so I am certain more poor customer service is to follow. I just spent $50,000 on a car and within 4 months it needs service. I have been treated like a CRIMINAL at Melloy Nissan not a loyal Nissan customer. Do yourself a favor don't do any business with Malloy Nissan!

This service shop is dishonest, slow, rude and sloppy. They kept my car for routine service for almost two weeks. The service advisor kept giving me incorrect invoices and telling me to pay without detailing out what I was charged for, and refused to give me a correct invoice when I asked that the coupons I wanted to use from their website be applied to my bill. He became rude on the phone and told me I would see discounts on the final bill AFTER I PAID. Makes a lot of sense right??? Yeah. I’m pretty sure that’s illegal not to itemize everything for a customer especially when they ask you to do that. The manager gave me some doctored invoice AFTER I paid, claiming they had given me coupon discounts. I don’t believe they did, and the final bill that this slick sloppy advisor Joe gave me was several hundred dollars above the estimate they gave me. On top of this, they did not even put the sticker in my window indicating an oil change had been done. Also the invoice indicates a cheaper oil change was done that what I asked for, even though slick sloppy Joe said that they did the more expensive one (I dont think they even changed my oil). My car now has a rattling noise inside of it when I’m driving which it never had before. And I still haven’t been given an explanation for why they kept my car for almost two weeks. The floor is dirty in my car and it smells even though it was clean inside when I dropped it off. Rude service to give someone their car back dirty. And slick sloppy Joe also tried to sell me cheap tires. The dude put tires on my car without checking with me what kind he was using. Then he got angry at me when I came to pick up my car and told him I’d prefer nicer tires. Talked to me like a child, and proceeded with dramatics in the parking lot, dude badgered me to get out of my car to look at the tires more closely (I have 20/20 vision) , I said listen I can see that those are cheap tires, I don’t want them. I will pay for different ones. So the dude gets one of my old tires, brings it out and says look it’s the same. Lol. I said it’s not. He finally admits that my tires were discontinued so he used something similar. I said I’m sorry you should have checked with me first. And the dude talks down to me for the second time making fun of me for not getting out of my vehicle because I’m supposed to stay away from people now due to health reasons and coronavirus. Dude uses this as a reason to talk down to me for a second time and says he can’t help me because I stayed in my vehicle while talking to him on the phone. This is a disgusting place to be or expect anyone to help take care of your car. You’d get better service at sonic or a car wash than this dump with rude SLICK SLOPPY JOES. I’m going to be reporting this place to everyone I can including the state and the BBB. They ripped off the wrong person , most likely because I’m a female. Don’t go here ever.

Always excellent service and sales. Purchased a 2020 Altima this weekend from Nicholas Gallegos. Nick was exceptionally polite, amiable, and professional. I very much appreciate the low pressure approach. They worked me a great deal and I went home and slept on it and came back the next day. Eric Z was also great. I’ve enjoyed doing business with him before. Very nice people.

said couldn’t happen. Really enjoyed working with Aaron Williams as our salesman, nice guy with a good attitude.

where they assume Your a Idiot. If you go there don't do business with Antonio or Issac they will give you empty promises and lie just to make a car deal. They won't return your calls or put you on hold.. Im assuming to get you tired of waiting and hoping you hang up. I assured my sister about going thru a dealer cuz she was skeptical now these 2 reassured her fear. Thankfully Allen got on the ball and delivered his Promise. After a week of BSing my sister. Good Luck if you go there. Seems like times are tough atm in that market, so any BS line they use just to make a deal.

Did not disappoint us. We would send our family and friends to these people. Overall rating is a 10!!!

generous. Salesman took time to hear us out and help us with our sale listen to specific details very appreciative in what he did.

were super friendly, i left with my car the same day i went in. Excellent service. I recommend anyone looking to buy a new car to go to melloy nissan, they wont be dissatisfied. I am so happy with the whole experience.

want, makes you feel like your family and someone you can trust!!

I was very happy with my salesman, Antonio Romero, who heard exactly what I wanted and found it for me on the lot! I did not want to have my time wasted with endless sales pitches, and they honored my wishes. I got in and out with my new car in 2 hours.

mike Anderson. All went well and on time. Adam was professional, helpful and friendly.