Toyota of Santa Fe

Thank you Roger and Francisco!

experience. This was was first big purchase wig out my husband. There was no pressure to do anything and he guided me through everything that was needed. I’m so appreciative of that and him. Thank you!!!

Fe Toyota. I'm not a fan of the Toyota TRSP or exaggerated doc fees. My expectation is to buy at MSRP. Spoke with the manager and will hopefully be able to make a second purchase at a fair value.

service and vehicle service. The past two times of having our vehicles serviced there, our vehicles have come out of the shop worse than what they went in. Now the dealership is saying we have to pay for the part they messed up on one of our vehicles because the technician didn’t do their job correctly. We’re now having to take our other vehicle back because the tire rotation and alignment is causing the vehicle to shake really bad. Our service advisor has tried to work things out and be helpful, but the entire service team has been a letdown.

The staff is friendly and helpful

I was in and out quickly. Nice job Toyota of Santa Fe and Esteban!

Sales person was very helpful and got me exactly what I wanted. I would buy from him again

Will definitely recommend Charles as well as the Toyota Dealership. Will come back when in need of another vehicle.

I bought my car there 21 years ago and they take the best care of it! Never been anywhere else.

The sales rep, Jason was wonderful. He’s called me back several times to check in with me to make sure that everything is OK with the car that I bought. I would definitely use them again.

Teddy who helped me was great. Jenifer the manager is also a great professional.

I was disappointed in my maintenance checkup of my new car. The people were great, and they definitely were helpful, it was your prices that were out of line. I was told that my cabin filter had been destroyed by mice and needed to be replaced. I asked what it would cost and I was told $190. I said no I'll do it myself. I asked if the technician would mind showing me how to get to the filter, and he was very kind and showed me what to do. It literally took him less than a minute to access the filter and less than a minute to put it all back together. When I got home I checked Amazon and I got a filter for my car for $10. How can you charge $190 for less than 15 minutes of work and a $10 part? That's just obscene. If he had told me it would be 50 bucks, I probably would have done it, and that's still five times the cost of the part. Plus, you guys probably pay even less than that for Toyota parts wholesale. If you want your clients to use your services charge a fair price. So to recap, the people were awesome, Toyota's prices were absurd.

Oil change was done on time and the service people communicated with me as needed. A +

Even after you purchase your car, they make sure to stay in contact with you. We wouldn't go anywhere else to purchase.

staff. I will recommend them to friends.

Well done. Isaiah’s was great. Car was done quickly and effectively.

Waiting room is clean and comfortable. I always make my appt’s with Roger Mendiola. He is helpful, honest, and professional and communicates well. He Always explains and makes recommendations. …a big asset to the dealership and a big help to me. Thank you Toyota and thank you Roger!

that I encountered at the dealership when I went there to have my car serviced.

He made my day and I will return.

Izaiah explained what service my RAV4 needed and kept me apprised of the progress as I waited. I was very pleased with the results and I will recommend Toyota of Santa Fe to my friends.

vehicle. I am a repeat customer and my sales person Pablo did an amazing job. I must say I was disappointed because when I traded my SUV in for the Grand Highlander, I was told they had to put new tires and do a 40,000 mile service so they could not give me the full amount my vehicle was worth. Well my friend went to try and purchase my vehicle and they told him they would not put new tires and they would not do anything to it. Basically they would sell it as it. I was very disappointed in Lee Roybal for lying to me about why I couldn’t get the full amount of what my vehicle was worth and they didn’t even replace the tires or do the 40,000 mile service. I will not buy another vehicle from them again. The bad part is my friend would have bought my old Highlander and his employment has also purchased several vehicles from there for the college he works at. It’s really sad there is no more integrity! You would think they would take care of their customers better.

Done quickly and professionally. Friendly and helpful staff. Enjoyed the experience. Will recommend

Able to make appointment very quickly before a trip. Also, sales team was helpful in answering questions about potential trade without being pushy. All services done correctly and quickly.

payment options to support the customer’s budget without pressure tactics.

rates. I have seldom used dealers for service of my cars and trucks, but since we moved to Santa Fe we take our 3 Toyota to Toyota of Santa Fe. That says it all..

explanation of work completed and recommendations for future needs.

extremely knowledgable about the Tacoma I purchased, friendly, patient, and put me at ease when I was spending a large amount of money. It is hard to find salespeople that seem really trustworthy like him. The whole experience was great.

recommend them to my friends and family and will buy next car there without a doubt!!

maintenance. Kept me informed of the work needed and why. Work completed in the time quoted.

Organized and text you a video of mechanic’s inspection during service appt.

They were very professional and met all my needs.

manner and pleasant

the Tacoma we purchased. He was very helpful and the whole experience was great. We hadn’t purchased a vehicle in many years and was pleased with the experience we had at Santa Fe Toyota.

I always go to them. Hard to find places you can trust. I trust them

Jennifer’s team of very professional staff has never disappointed and continues to impress me with their service.

attention to detail and real service. TENZIN, my mechanic, was fabulous, and will be the reason for my return in the future. Very very pleased.

While waiting for my vehicle to be serviced, the waiting area was very accommodating and comfortable.

Done ahead of time and explained service and noted upcomming mileage services ahead.

And I truly appreciate my Advisor Adrian Medina. Everytime I call for his assistance, he is very helpful.

I am always reminded when service is needed and all I need to do to schedule it is to call my (it feel like my very own) service representative, Roger Mendiola. He sets me up right away. When I arrive he seems to even know who I am though he hasn't seen me in months. He explains the service, what the cost is likely to be and gives me the ladies day discount. That's what I call service. Then while I'm waiting, I get a text and video from the service technician working on my car. This video shows me exactly what they have checked on my car, what needs to be monitored appreciation for having my car serviced at the dealership. I can't imagine not owning a Toyota!

bottom. Excellent customer service from salesmen who understood our needs and worked to find a vehicle that was a good fit. No pressure but plenty of questions from them to help determine what we needed and what would work in our price range. Have bought plenty of pickups over the last 40 years and this dealership hit the top bar in every regard.

I always see Adrian Medina and he is kind, professional and upfront with repairs and prices.

Person that checked me in for Rodger not very friendly. Thank you

windshield replacement except the time. I was there 6 hours.

Late for work. No sorry

needed. Jason did a great job communicating.

No bother . When they were done, they let me know.

Had an issue with my vehicle and spoke with the manager and he listened and he explained the issue and showed us the bottom of the vehicle and how the issue was resolved.

appointment, when it was convenient for me. They fixed the tire and I was in and out in less than 20 minutes! I was very happy with the service team!!

I love the provided transport to and from the car dealership.