Long Beach Mini

I've had to have it towed 4 times do to the car shutting down. And this last time it cost me close to $1000. I worry when I drive it if I will make it to where I am going. Never in all my years of driving preowned cars have I had a car with so many issues as I have with this car I less then a year of owning it. I am very unhappy with this entire purchase. My DREAM CAR turned into a NIGHTMARE!!

Really fun to drive. Staff was friendly. Process of was easy and smooth. No hard sell. Paperwork was quick. Ask for Edwin or Matt. They know their MINI. Alex was very nice and made the numbers work out for me. Love the experience.

Good service and diagnosed the problem and Resolved quickly and I used a loan which was a good substitute for the short time my car was with the dealer

I have been a loyal Mini owner since 2011. Since that time, my wife and I have leased or owned five different Minis. I loved Long Beach Mini service on Cherry Ave. It was just the right size and the people were very friendly and personable. I did not have that experience at Long Beach BMW/Mini on Spring St. This was my first truly bad experience with Mini. My 2017 Countryman battery wouldn't start after I went to get lunch the other day. I was gone fifteen minutes and when I returned it was run down. I called Mini roadside assistance and they were great. Came out and jumped it right away. While waiting I called Long Beach BMW/Mini service and set up an immediate service to check it out. When I got there, I drove into an indoor/outdoor space with kiosks. I waited fifteen minutes before anyone spoke to me. Then a man came and started doing the paperwork. Fifteen minutes later another man came and told him he was doing wrong and we started all over again. He then told me they didn't have a loaner car even though Roadside Assistance told me they would get me one. So he said he'd rush it right in. About 40 minutes later he came to me and said the battery was not run down, it was dead and it was my fault because they think (think) I left the radio on or the turn signal on. I said first, that I don't think I did that but second "how does leaving a radio on for fifteen minutes not just run down the battery but kill it where it can't be charged?" He said "it could happen". I reminded him this car is barely two years old. His response was "it happens" So I had no choice even though in almost 50 years of driving I have never heard of such a thing. I very reluctantly said . "Okay" and he said he'd get right on it. Two and a half hours later, not including the hour plus I had waited already my new battery cost me $472.00. $175 for the battery and almost $300 for the labor. To keep it simple I Feel I got played by some very uncaring, unhelpful and untrustworthy people and I am, for the first time in almost ten years considering buying a different car when my lease is up. I'm extremely unhappy. I hope they enjoy the almost $500 they got out of me because they lost Mini Cooper $40,000 when I get a car from someone else.

After doing research online, I found a used Mini Cooper S that I was interested in. Upon entering the dealership I was immediately helped with kind, knowledgable, and professional dealership staff. The team worked together to help me complete the purchase with ease & efficiency -- they even ordered me a sandwich when I was hungry!

First I took my car there to be serviced, when I was notified about my car I was told that my battery wasn't holding a charge, well that was a lie the battery is fine then I was told my spark plugs and coil plugs needed to be replaced had I not said something about then doing that the last time I was in they would have charged me for this the only thing I can say was good was they fixed the reason I went there for and the next day after I got my car back the engine light came on again, no I wont be taking my car back to them anymore they tried to rip me off I don't trust them anymore the only reason I would go there is for parts to do things myself very upset with this mini dealer, I thought they was honest but they proved other wise

I was a little disappointed when I called to let them know my service light was still on they told me to bring it in. I live 35 miles away, if they had me talk to Jonathan I wouldn't had to take the trip for no reason he would of told me.

Jonathan is so great! He always takes the time to explain things in detail, always has a smile and makes sure that I get the best service possible! After so many years being a customer there I feel like family. I would highly recommend this dealership to anyone! And Denise!!! I love her!

Jonathan and his staff of trained technicians treated me respect and were friendly all the way. They diagnosed a problem I wasn't even aware of and that says a lot. My Mini Cooper is under warranty so I know they weren't trying to run up a huge bill. Thanks to all the professionals at Long Beach Mini Cooper1 Alexander Torres

Out of the blue my battery died. No warning, just dead. Lucky for me it was in my garage. Called Mini roadside assistance and they scheduled me to get a jump the following morning. Drove to the mini dealer, they took it in and by that afternoon they determined it was covered under warranty and replaced the battery.

One of the warning signs turned on and had no idea why. I had a family emergency and needed to have the car checked immediately. I walked into the service area and explained my situation and they took care of me. In less than half an hour I was walking out of the service area with a loaner car and my car left to be serviced. I was thankful and impressed, even without an appointment.

I’ve had great experiences in both sales and service departments. Most recently, I brought my car in with Sovann Vun, service advisor. Sovann explained to me what services my car needed and patiently answered my questions. Sovann was knowledgeable and pleasant to work with—highly recommended!

Took my car in to be looked at for window issue. Service writer Johnathan was excellent. They had a special promo going and I was not even charged to diagnose the issue. Very friendly staff. Mini also gave me a ride home and picked me up when my car was ready so I did not have to wait at the dealership. Did not have work performed as I am handy and could fix issue once I knew what the issue was. Highly recommended.

June 9th 2018 had my yearly service, 2nd one and as always the SERVICE ADVISOR/Department outstanding I love this place. Made an appointment in advance and was very pleased that Mini took my car in exactly on time. I cannot say enough good things about this dealership, it is also where I bought my mini and when I get ready to buy another one I will be going back! thank you Long beach mini

Awesome! Worked with Sovann. She explained everything for the service, answered all my questions and arranged a shuttle for me. My Mini was cleaned up and ready to go in a couple hours. No wait when I arrived and setting up the service appointment prior was easy with availability within one day. Been using LB Mini for a few years now and highly recommend for service and/or purchase etc.

Jonathan was extremely helpful in setting up my appointment, arranging a loaner vehicle and taking care of my service needed and concerns. The service was completed the same day and to my complete satisfaction.

Jonathan was awesome! He was straightforward on what to be done and what could wait. He also was able to explain what I’ll need to address on my next visit.

I would highly recommend LB Mini to anyone that needs to have their Mini serviced! Prices are reasonable and service is exceptional! Phil and his team are awesome and will take care of you.

My door 'brake' on the driver side was trashed and was shutting on my leg. Called, got a date, brought her in and was given top notch service. Service Dept put a new 'brake' on, washed and gleamed her. adjusted the windshield direction. There is nothing 'basic' about this service. It was 5 star. I was given a drive home. My driver has his own mini, so of course, that is what we talked about !! :))