Ken Garff Mesquite Ford

patient and helpful even when my credit union presented many difficulties. I couldn’t be happier with my experience there, Victor definitely earned a repeat customer (and I drove over an hour from Vegas).

I came in today for my complimentary oil change and that was just as amazing . Dalene was waiting for me when I pulled in , she was so nice . Also the BEST part was when Dalene went over the inspection of my vehicle from top to bottom they didn’t insist on any unnecessary add-ons just for me to spend money! That also means they clearly did sell me a good vehicle in the first place . That is definitely hard to find these days ! They are most CERTAINLY a top notch dealership from sales to service !!

today. It was the best car buying experience I've ever had. If all my experiences were this Smooth and unstressful I'd purchase a vehicle way more often . I would definitely recommend this Dealership.

2007 Mustang over the past eight years. Dalene and Brian in the service department have always gone above and beyond with customer service.

If you have problem, I can assure no one their cares

I took my F350 in for a cab swap "Standard Labor Time Standards" calls for 4 hours. Nearly a year later after a complaint to Ford Corporate I was told it was done they knew I flew across the country and was picking up a moving trailer. Upon arrival the vehicle was not safe operating condition and they failed to provide required DMV vin forms and safety inspection forms rendering the vehicle uninsurable without a valid vin # Which left me stranded in Casino with a truck and trailer the DMV told me I could not operate without insurance. I was forced to abandon the truck/ new trailer and was told to sue then their Bond company Traverlers Insurance and Surity, seemed delighted to claim "our liability is only $5000" under a mechanics bond so sue Ford for the rest. Unfortunately for them this is a title claim on the dealers $100,000.00 bond. Now Travelers and Mesquite Ford have gone silent while being investigated by the DMV and Travelers Insurance by the Department of Insurance. The tech claimed my 2003 was "so old" he couldn't find wire diagrams. Failed to provide any written estimate. Truly utter incompetence.

I called and made an 8:45 am appointment for an oil change and diagnostic check. I showed up on time and was assigned Dalene Hayes. Ms Hayes appeared annoyed to have to deal with me and did not even say hello or look at me. Her only response to me was, "name?" She took my information and documented the issues I was having with my vehicle, During our entire conversation she was not pleasant or seemed the least bit interested in my concerns. At 1 pm, (over four hours later), I had not heard back from Ms Hayes and elected to text her regarding the status of my vehicle. Her response was that it had been assigned a tech, but still not had been looked at. I was shocked that after making an actual appointment that my vehicle was not completed, or even started. I asked her if the service department was too busy and if I should take my vehicle somewhere else. Her response was that she has no control over when a vehicle is looked at and I could do what I wished. It was clear to me that she didn't want to even try to get an ETA for a start time so I just told her that i would be there soon to pick it up. Once arriving back to the service department, Ms Hayes did not even acknowledge my presence or say anything to me. I just took my car keys from the desk and started to walk out. Just before exiting, Ms Hayes asked me if I would like to have the service string from my car keys removed. As I turn back to respond, she had this smirk on her face as if she thought this whole incident was funny. I have since shared my experience with folks on Nextdoor (Mesquite's social website) and have heard some interesting comments regarding similar experiences. In thinking back on today's events, and Ms Hayes entire attitude while dealing with me, I feel strongly that she deliberately lost my paperwork and never even turned it into a technician. I have been a Mesquite Ford customer for multiple years where my wife and I both take our vehicles to your dealership for service. I have never been treated with such disrespect and dealt with someone with such a poor attitude. Rudy Gonzales

took great care of me. They went way above and beyond what customer service is. I will be back! Thank you to both

to this ford dealer. We can’t say enough about Marcus the service advisor who took us through the process. He went above and beyond our expectations. Always answering our questions anytime of the day and we had a lot of them. Marcus was amazing!!! We need more people like you in this world! Thank you and your crew for fixing everything. We will definitely recommend you in the future.

engine light came on. I was going through from Yellowstone traveling down to the West Coast for my first time and very discouraged to see my engine light on. I don't know how to heal a car and I had to go somewhere that I could trust. I went to the grocery store and everybody told me to go to Ford Ken Garrif dealership and they'll help you right out. I found it easily, drove right up met with the diesel mechanic Christian and immediately hooked me up to find my problem and was out of there within 30 minutes. When I went through salt lake City I saw Ken gariff we can help you all over poster boards up and down the highway from Yellowstone through salt lake City. I thought don't know much about that dealership but I do have work trucks but the new RV I had was not a Ford truck. I thought no way can they help me. Broke down in mesquite check engine light and that's where I had to go to get help. They treated me like I was part of the family. Alone and stressed and worried as well as discouraged. Christian the diesel mechanic and the management were awesome people. It was 112 that day and Christian did not have air conditioning in his garage all I can say is my guardian angels from Ken Gariff Ford in mesquite deserves air conditioning. You would have guessed they are the happiest people on that team. Friendly easy and cool-minded people. I was not taking advantage of and I observed nothing but professionalism. The management was awesome the people were awesome. Yes guardian Angels do exist even at car dealerships

the best customer service experience I've ever had. I can't say enough about Dalene, she went above and beyond to help me get my car towed in, serviced and done. thank you. Rita Farnsworth

a bad axle bearing. The part (a complete axle) needed to be ordered and the repair would be done in a few hours. The cost: $600. I said OK. A few hours later I got a call saying the noise was a "possible faulty bearing in the transmission" and they needed six shop hours to check it out. $810! - with no guarantees and no estimate of parts cost or labor to put everything back together. They did replace the axle and reduced the charge to $457. When I complained the buzzing was still present - as loud as ever - the service manager (who couldn't make the time to meet with me) told the service writer to refund the $457. The refund confirmed my suspicion the axle did not need replacing. If a bad axle bearing was misdiagnosed why would I spend another $800 plus for more misdiagnosis'. I was either lied to or the service department has a high degree of imcompetense. I wrote to the G.M. and the CEO of Garff Automotive. I was 'shined-on' by them just like the service manager. GARFF AUTOMOTIVE IS NOT TO BE TRUSTED.

Granted we've had one experience with them, but it was a time for them to shine and they really weren't impressive. We're travelling through when our van broke, and we were looking at purchasing a new vehicle to get home. We emailed in on a few vehicles, and granted we are on a low, tight budget, so not the most exciting for a salesman. Even so, not only was Dennis incredibly curt & unwelcoming in his replies, he showed absolutely no initiative in communicating with me, offering me options, thanking me for inquiring, acknowledging or asking about my needs, anything. I don't feel like I"m asking anything extraordinary, but simply to feel like someone cared that I wanted to do business with them. Never in our correspondence did I get even the hint that he cared about my business, cared about helping out my family, or cared that I was talking to him. I'm sure that he isn't the only associate, and I realize that this review stands in contrast to many others, but our experience in a time of need has been supremely underwhelming, and our customer service experience avidly lacking. He did offer to come pick up on with a vehicle that ultimately didn't work out, but even out phone call was short and awkward. While we haven't found a way home yet, we will be pursuing other options if this is the way people who inquire about doing business are treated.

If you are in need of a new vehicle or RV go see Dave! Best experience we have ever had, quick and stress free! Thank you Dave! Marnie

I have an RV that I spent nearly a year trying to get repaired under warranty. As a fulltimer and traveling around the country, it was not at all practical to return to the dealer from which I bought my RV. So, I contacted numerous dealers in my travels and all basically told me that since I didn't purchase from them, they would not work on it. A couple of dealers said they might work on it, but I would have to leave it with no idea of when or even if the work would be done. Until I found Mesquite Ford. They were more than willing to tackle the work, and did so promptly and efficiently. They also did service on my Ford truck, and were just as pleasant to deal with for that as well. They genuinely seem to care about their customers and I would recommend them to anyone.

We just went and picked up our brand new trailer! Thank you to everyone that helped us. Ken Garff Mesquite Ford Lincoln RV has an awesome team! Lewie did a great job explaining everything to us on the trailer, Dave helped us pick out the perfect trailer and Scott in finance was super friendly and explained everything to us perfectly. Couldn't have asked for a better experience. We are happy we drove 5 hours to get that trailer. Can't wait to take it out!

Had a leaky toilet in Rv and stopped in on our way through to California without an appointment. The whole staff was helpful and cheerful. Victor replaced a part on the toilet and didn't charge me labor. Although I bought the part and it was a quick fix it meant so much to me as they were so willing and nice to help. This is the absolute best experience with a repair we have had in our 2 years of Rv ownership which is saying a lot because we've needed many repairs. I wished we lived closer so we could use them all the time. It's so refreshing to get good old fashioned good customer service and kind, helpful people!

Michael Gordon was honest and friendly, he is a true professional and an asset to Mesquite Ford-Lincoln. We are very pleased with our car buying experience.

My husband negotiated the entire deal with Dave Heath. I always dread dealers. The Las Vegas market has ruined us due to their awful, hi pressure sales. Dave was a refreshing change! I appreciate his honest service. He communicated often and followed through on his committments to us. Thank you for making our RV purchase so easy! We also very much appreciate the delivery to our home in Vegas.

Best dealership I have ever dealt with. Salesman (Scott Damron) was knowledgeable and very relatable. Manager (Jeff Dye) was so nice and got me such a great deal. Will forever use this dealership. Very impressed. Would reccomend to everyone!

Michael Gordon was great and worked the deal on our schedule and time line. No pressure and fantastic communication. Good service after the sale! I would be happy to do business here in the future.

best experience ever in purchasing a new vehicle!!!! I never dreamed I could be able to purchase a Hybrid and it has met all my expectations!

My sister and I got our cars the same day. They had both of them ready to go and explained all the accessories that came with the car before we left. They even brought another car from a seperate location so I could test drive it in case I changed my mind. Thank you

Ken Garff's business model states they want to give you a "hassle-free experience" and that is what we had. Fair trade in value on our Toyota and a fair price on the new Explorer. David Heath helped make it "hassle-free" with no high pressure sales pitch. Just showed us the vehicle, answered questions, and pointed out features of the Explorer. After the sale David has helped us repeatedly with all the high tech features.

Pulled into Mesquite hauling our 5th wheel and my F350 suffered a AC compressor failure. Called the service department and Jesse told me to bring the truck right in. They took the truck right into the shop, checked it over and ordered the parts. 24 hours later they had the truck ready to go, just in time for the long weekend. Great service guys, a credit to the Blue Oval. Thanks Doug

I'm a new customer who purchased a new F-350, so don't have any detailed experience with vehicle service work as of yet. However, the sales staff, service staff and parts staff that I met were extremely friendly and helpful. Salesman Dave Heath exceeded my expectations, and he was highly recommended by a friend.

I'm a "No Nonsense" person. Found the car, made an offer, Deal Done. Dave is friendly, knowledgable and "Gets 'er Done. GREAT EXPERIENCE with Dave Heath.

We recently purchased a 2007 Mercury Grand Marquis from your dealership. In doing so we were assisted by Mike Gordon, your certified sales representative, who was very fair in both the price offered and follow up on any of our requests. Everyone we encountered at your dealership during this transaction performed in a very professional manner. We would highly recommend to others your dealership and especially Mike, as a source to having a great auto buying experience. Gerald W. Lynch

I have been buying and trading cars for a very long time. The experience was wonderful and the entire transaction was fair, fast and friendly. I will be a long time customer of Mesquite Ford.

I was on a spur of the moment vacation with some time to kill and was interested in trading in a HUGE SUV my husband pushed me into buying as our "Family" vehicle. All I can say is after 6 months, I was not happy and wanted something different, but wasn't sure I would be able to get into something I liked with out getting completely flipped since we had just purchased our current SUV. I live in Vegas and have bought over 4 vehicles at the big dealerships in Vegas, with the exception of one, I always left feeling like I got bullied into settling for much less than I deserved for trades and also they always some how weaseled the price higher than originally quoted. I did not have that problem at Mesquite Ford, my salesman Michael Gordon was a real pleasure to work with. He was very helpful with all of my questions, not to mention, I had my 6 month old twins with me and he was sweet and addressed them here and there making them smile. All around stand up guy! After talking it over I decided on the Ford Edge, and all I can say is wow! I am in absolute love with this vehicle. We were able to make a deal and Mesquite Ford was very fair with my trade-in giving me well what it was worth, therefore making the new purchase possible! Thank you so much Michael Gordon and Ken Garff Mesquite Ford, you have made a customer for life. The experience is well worth the drive from Vegas to be treated fairly and respected! I would recommend Michael and his team to anyone who needs an Auto or Trailer dealership! Thanks again, Ade` W.

I seen the truck I bought on the internet and Dave Heath brought it to Cedar City for me to look at on my way home. I liked the truck ,told him what I would need to do the deal and he made it happen. Had the truck brought to Mesquite and we did the deal. I had bought a trailer from Dave 2 years ago and was happy to work with him and your dealership Dave is a fine young man and I feel good about our dealings. Knox Burrows

As a rule I only deal with one dealer in Montana because of my respect and trust with that particular dealer. I found the same professionalism and integrity here at Mesquite Ford and when in Nevada will continue use Mesquite Ford for service and future purchases!

. Car was in a week with no work done and not one phone call to me. Now they are trying to get out of doing warranty work. Do not visit this dealer without K-y.

extremely pleased with my buying experience. The entire staff was exceedingly friendly, helpful, courteous and made the entire experience easy and very pleasant. We recently moved to Mesquite and had gone to this dealership for our service and were so pleased with that we naturally went back to Ken Garff when purchasing a car. I would return there again and have recommended the dealership to neighbors and friends.

informed, and efficient! He sent us pictures ahead to save time for we were coming a long way. He showed us how everything worked, and was very very accomidating. We had to travel a long ways, but we would do it again to get the deal that we got and be treated the good way we were treated, Like family! We highly reccommed this dealership to any one. Besides that, it was a warm and sunny break from our cold up north!

Ford. The knowledge and patience that was extended to us was far passed excellence We were looking for a fairly new used vehicle. This first one Scott showed us was black, a color I didn't care for. We had to go to Las Vegas that day and Scott told us to take the Lincoln Rv and see if it was what we were looking for. By the time we returned from Vegas Scott had a silver Lincoln ready for us to look at. While we were gone he had found one a different color than black and had it ready for us to try it out. By letting us take the Lincoln to Vegas we were able to determine this was the car we wanted, again we didn't like the color. , but as I pointed out above Scott had solved that problem for us. Scott has been in contact with us several times by phone and by letter letting us know if we had any problems or questions please let him know, this was all after we bought the car. What great follow up!!!!!!! Again we would recommend this dealership to all. Thanks again, Scott, for making the purchase of this vehicle a great experience.

to this review but I tend to procrastinate! Nonetheless, I must impart that this is one of the few dealerships in the world that I have dealt with that are worth reviewing at all. David Heath and colleages are the most informed, patient, kind and cooperative people I have ever worked with. They even accepted a trade-in this time that I thought for sure could not even be considered. Now, be advised, I do not go into a dealership half-cocked either. I recommend always to be prepared with what you want including some extensive study on the particulars, options and backup plans. This is the only way a person is taken seriously! My wife and I have purchased a 2012 travel trailer and, recently, a 2013 Ford F-150 Crew Cab. We could not be happier. Thanks again, David! We will see you soon on our first check-up. Dean

other car and I knew we could get help here because we have bought other outfits here while we were there we ended up visiting with the people we know at mesquite ford because we have already bought three other outfits there so we got the new car and they knew our time limit and was very fast at getting things done for us

quick change of vehicles. In the past, my husband and I purchased four other vehicles from this agency.... and with David Heath's help. Dealing with David, there is never a feeling of being PUSHED into making a deal or being taken advantage of. I truly find him very trustworthy and eager to do whatever is needed to make the customer feel at ease.

they said they would do, and more. They are knowledgeable, honest, and eager to please. They have been extremely supportive after the sale as well. Their follow-up on details is the best I have seen over the years. They are nice folks who made my car buying a pleasure.

questions, brought us water, information was clear, sale went very smoothly, and waiting for plates now.. We did go back and purchased another item, first was the Lance camper, and then the cute 1972 VW beetle.. We would recommend th dealership to everyone... Haven,t used service yet, but place was better than expected... MM and Wilhelm

purchased from Scott. He is attentive, is truthful and fair and is always able to meet our needs. Dennis is professional, helpful and explains "the paperwork" clearly. We are also impressed with the service department and the Dealership overall. They have been great to work with, and we highly recommend the team to anyone in search of a vehicle.

and dealership. Great vehicles at a place where the staff is willing to find you the perfect car or truck, whether it is new or used. Wonderful service dept full of kind, knowledgeable people. The parts reps are respectful and quick, finding the right part the first time. Thank you Mesquite Ford!

wonderful customer accommodation and satisfaction. I will always come here first for RV sales and service.

vehicle than the one I arrived in. Several people I met recommended Mesquite Ford - had good reputation, were honest & would help me through the buying process. Was told to see Scott Damron. Scott was really familiar with the particular Mercury I purchased. Answered all of my questions - believe me I had a lot. Would definitely have Scott help me with my next purchase. Buying cars in the past was normally a stressful event for me. Scott & everyone (Jeff Dye & Dennis Thomas) I dealt with at the dealership made the purchase a comfortable one for me. Since buying my car have also dealt with Jesse Fujiwara in Service & Jon Abell in Parts. The level of customer service & professionalism extended to me by everyone at Mesquite Ford was & has been exceptional. I highly recommend this dealership to anyone interested in purchasing a new or used car.

our neighbors. They said, "they treat you right at Mesquite Ford" and they were absolutely correct. We asked for David by name and from the onset he was professional, knowledgeable, respectful, & very friendly. We are not fans of the car buying process but this experience may well have changed our minds. This without a doubt was our best car buying experience...bar none. Everyone we encountered at Mesquite Ford was courteous, friendly and eager to please. We will gladly send our friends to see David Heath at Mesquite Ford.

like the price range and this guy told me about Scott Damron in Mesquite. I called him and he said "We have some used ones, but I can get you a brand new one for the same price." I told him to find me one that he would drive. I bought it sight unseen, and it was exactly what I wanted. I would recommend Mesquite Ford, but specifically Scott Damron to anyone looking for a new truck.

fantastic!! Dave Heath was very knowledgeable on all the cars we looked at. He was also very nice and very caring concerning our feelings about the purchase. He explained all the features and how to operate each one. We have never been treated so well in a auto dealership before. His customer service is 110%!! All the employees at this dealership are so kind and caring!! They actually made you feel that they wanted your business!! Don't see that quality very often! It was a pleasure to have a awesome salesman, and a very pleasant buying experience. We purchased a Ford Escape (This is the 2nd one) and we LOVE IT! We will be returning to purchase any vehicles in the future. Thank you Dave Heath & Ken Garff Mesquite Ford Dealership.

Many of them were luxury cars with a huge price tag on them and I was usually treated very kind, but this purchase of my 2013 Ford F150 King Ranch was a very special experience. Dave Heath made me feel as if I was purchasing a brand new Ferrari. His calm attitude and attention to detail was extremely pleasant and a breath of fresh air in today's market. He was extremely knowledgeable about the product, features it offered, and benefits I could expect. He followed up with me after the sale to make sure I was enjoying the new ride and offered to answer any questions I might have now that I had some experience under my belt. I will always to Dave Heath for future purchases in the auto industry.

experience and we love our new car. We also appreciate Mesquite Ford's community involvement and support of numerous organizations.