Interstate Hyundai

Wife sat there for 2 hours waiting on them. They repaired a recall while there but didn’t inform wife while she waited for 2 hours. She comes home with car and I notice oil under car next morning. After inspection the seen the oil drain plug was not even half way screwed in to the pan and therefore leaked out over a quart of oil on carport. They also left smeared oil on top of engine cover instead of cleaning their mess up. Luckily I caught the oil leak before we lost the engine.

While there I had them change the oil. Two days later I started noticing oil under the car. I took the car to a mechanic and discovered that oil was leaking from the oil filter and drain plug. I have video evidence of this. I showed this video to the service department. The service department manager, who refused to talk to me, told the assistant service manager he refused to reimburse me the cost of the oil change. One star is one star too many in my rating. They are only getting that because it's the lowest score available.

change have called 3 times no return call

!! ⛔️⛔️⛔️ I have literally had my 2020 GMC Terrain for 1 week! I noticed I needed to put air in one of my tires a couple times. I just thought maybe the sensors were sensitive and the weather contributed to me needing to do it because the tires were good. I am now on a family trip in snowy weather and all of a sudden the tire goes almost completely flat. Take my vehicle to a tire shop and guess what!?!? They sold me an unsafe vehicle that has a bent rim on the inside of the tire!! I call and all they have to say is too bad you didn’t get the tire and rim covered in your extended warranty!!! This place only cares about money!! Not the safety of their customers or children!!! It’s one thing to replace a tire because of normal wear and tear…but its NOT ok to sell unsafe defected vehicles!!!! UPDATE..since I’ve been back from my family holiday… I’ve tried several times to talk to Kevin about how terrible his business is being run and he avoids my phone calls and won’t call me back! Ive even been up there and he wouldn’t see me. Once you sign the paperwork you are no longer treated like a customer. My experience was very uncomfortable too because Fred the sales manager literally took my phone out of my hand while I was talking to my insurance company and PRETENDED to be my husband and tell them what coverage I needed..to make sure my insurance was cheaper to ensure the sale!! When I got my phone back from him I told my insurance company to ignore what he said and that I wanted the same exact coverage that my trade in had!! What kind of business allows this behavior to even go on??? I did not give him permission to grab my phone and do that! ⭐️ I would like to give credit to the only person who made the sale happen and that was Adrienne barber. She was very professional! Thank you for making a very uncomfortable situation bearable. I do love my vehicle.

0 liter engine, which Hyundai had a class action suit due to defective engine, per Tracy in service my engine is included in that lawsuit. The Tucson is and has been at the dealership since February 2022 due to I have followed all manufacturer and dealership guidelines to get warranty replacement of my engine since 2020. I think they have had no intentions of working with me on the service agreement HELP Karen Palmertree

claim on engine failure. No communication whatsoever on status of claim and never follow up on inquiries. Have been patiently waiting while receiving conflicting information. Told claim denied, then told claim pending, then told claim denied again this only after I contacted department. Disappointed and angry, no consideration at all to the consumer. If contacted as to status of vehicle I could have moved forward instead of hanging in limbo.

this dealership. They will acknowledge the problem but will not repair it. Their go to line is that they all do it so there’s nothing they can do. You have a fully warranted vehicle and they refuse to do anything about your problems. Please save yourself some time and just go to Shreveport for your warranty work.

avoid doing work on warranty vehicle if customer don’t have to pay anything

southern hospitality. Our son loves the Jeep.

was traveling from Texas out of state and she took great care of me.

with his tag team partner Thad and Mr Finance Manager. It was a great experience.

engine! On July 19th, while traveling in Louisiana, the engine failed in my 2013 Hyundai Tucson. It had under 100K miles and one owner, I was confident this would be covered under the warranty and had it towed to Interstate Hyundai. It took them A WEEK, and me having to go in person, to find out the engine failed (something I told them day 1). They quoted me prices to repair. I had to tell them to contact Hyundai, as it should be covered. Fast forward 3 WEEKS, the dealership FINALLY got all the information Hyundai needed to determine this was covered and provide me a rental (I had to get Hyundai Motors involved). It then took another 9 WEEKS for them to complete the repair with little to no communication. I worked around dealerships for a large part of my career and dealt with at least 100 dealerships. In my opinion, Interstate Hyundai has a poorly run service department. If you buy a Hyundai in the Monroe area and want it serviced, I fear you will have to drive to other cities (Jackson, Shreveport, Alexandria) to get competent service from a Hyundai Certified dealer.

# 1. Purchased a 2017 Hyundai Accent Hatchback on May 2019. The Auto check vehicle .history report presented to me, showed no accidents , no damage & no insurance loss's when IN FACT, after getting insurance thru progressive and getting a C.L.U.E report showed 3 hits for insurance claims/accidents prior to my purchase .Has had faulty repair work done to it also.Having to guess I would say it was done there at their shop , because no self respecting body shop would do that crappy of work. # 2 was odometer and paperwork did not match . 4,000 miles difference. Have been in contact many times.First contacted them 3 days after buying car to which they have not resolved the issue's. Mr. Lott and Mr. Patenaude have since been fired.

Very poor service. I attempted to buy a car from them, had financing ready to go, I had to ask for the buyers order 4 times. Finally got it after multiple calls to the sales manager. They also attempted to overcharge me on sales tax. The sales tax in my parish is 9%. They tried to charge me 10.4%. Do not trust them! I'm 48 years old and this is the worst experience I have had. I had to walk away from the deal because of the way they treated me. Brian, the general manager was extremely rude and condescending to me. There are too many other dealers out there who are willing to negotiate with you. Do not buy here!!

Very poor service. I attempted to buy a car from them, had financing ready to go, I had to ask for the buyers order 4 times. Finally got it after multiple calls to the sales manager. They also attempted to overcharge me on sales tax. The sales tax in my parish is 9%. They tried to charge me 10.4%. Do not trust them! I'm 48 years old and this is the worst experience I have had. I had to walk away from the deal because of the way they treated me. Brian, the general manager was extremely rude and condescending to me. There are too many other dealers out there who are willing to negotiate with you. Do not buy here!!m

Couldn’t be happier with all our needs Justin Worthington was very friendly and professional and put a smile on our face. Love our SUV

My experience with Interstate Hyundai was wonderful. From the greeting to the end of the sale I felt comfortable with the whole process. My salesman Justin was very knowledgeable about the car and was very nice. If you want a great deal without all the hassle go see Justin.

Buying a car can be very difficult, but the people at Interstate made this process so easy!! Cannot thank you guys enough for this painless process!

Justin was just great. He took the time to go over every option and explained them all to me. I will recommend him to anyone that is interested in buying a new vehicle.

We bought this car for our daughter and Justin took his time to explain everything to her. Usually salesmen speak to only the people buying and not the one driving. Thanks for that

It was a great experience! Everybody was very friendly especially Justin! I always highly recommend anybody who is going to buy a car to go here to Justin.

Great customer service from the time we drove up on the lot. Our saleman Justin Worthington was both friendly and approachable. He pointed out all the features of the Hyundai Santa Fe that we were looking at. He made the whole process from the greeting to the handshake after the deal a very pleasant experience.

Was shopping for a used car for granddaughter. Identified one on the lot and made an offer. After the usual "we don't know if we can do that" back and forth, I left. Salesman called me 20 minutes later and said they agreed to my offer. We had a handshake agreement on a drive away cost to me. I took car to my mechanic, he gave it the OK, I brought the car back to close the deal and the sales manager told me I must have misunderstood, the price agreed did not include sales tax (another $1100). I'll never deal with this dealership again.

They were helpful and fast. I was in and out within 3 hours. They kept me updated with the process. I will use them for vehicle service.

My experience was wonderful. Easy, quick and painless. Thank you for the new ride! Car meets all my expectations and the staff was very friendly.

Enjoyed my first experience at a dealership. The test drive was fun and everything regarding paperwork was a breeze. It was hard to choose a vehicle color but everything else was great!

I'm very satisfied with the service I received. Robert Barber and another guy name Carl were absolutely amazing. They were great in helping all my needs

My family and i plan to go to Charles for any future purchase of vehicles! He was so helpful and very informative. And seemed to truly enjoy his job

My Salesman Justin was great. He was very knowledgeable about the car I was buying. The sale manager Tracy was very nice. F & I was smooth and easy like it should be. No hassle or pressure from the salesman. I not only bought a car I made a friend with Justin.

Was very pleased with my salesman and really is loving my car and all its features especially the bluelink Would definitely recommend this dealership and salesman again. Thank alot im in love

No hassle, quick, easy, and great pricing!! Would buy again from this dealership. Delivered everything promised!! It was actually a fun experience, and I have a history of having panic attacks buying a vehicle!

Justin was very good at explaining the features of the vehicle I was interested in. He took the time to explain everything to me and also set up my Bluelink app for me. We were able to agree on a fair price for my trade as well.

PURCHASED VEHICLE THAT DID NOT HAVE THE FEATURE I SPECIFICALLY REQUESTED AND THE 5 PEOPLE I SPOKE WITH DURING THE SALES PROCESS SAID THE VEHICLE HAD WHAT I REQUESTED BUT IT DID NOT.

Mr. Barber was very friendly and was not pushy like most. I enjoyed speaking with him and would do business with him again in the future.

The staff was very friendly and professional. We were on pressed time for the purchase, but they were able to handle all requests we had.

Pushed into vehicle that I didn’t want. Was not taken seriously with the vehicle that I did want. I was unaware of pricing of the new vehicle that they pushed on me until I signed the contract.

I had a wonderful experience purchasing my first car at this dealership. Everyone I worked with at the dealership made the whole process easier as well.

Explain that the $2700 25 month/25000 mile dealership warranty is a scam and waste of money before allowing a person sign off on it. This was not explained in the slightest. It was just stated, "sign right here for your warranty" and like an idiot I signed. I understand that what I did is binding, however I will recommend people to go else where as this is completely unacceptable behavior and business practices. This is the 2nd vehicle I have purchased from you and will never do so again, due to the nature of the aforementioned tactics used to squeeze out another $2700 from me. Secondly sales rep should at all times act in a professional manner, that would include not cussing every 4th word and complaining about how tough his job is. I am there to purchase a car. I'm not there to be your salesmens therapist. Further there was a "Finance Manager", not sure his name, that stated well before my credit was run that I would not be able to buy a car from you unless I trade in my other car or put cash down. Funny I didn't put any cash down or trade a vehicle and still Capital One approved me. I didn't know you where also in the business of hiring Wizards that could know what would be needed to be a approved for a loan 2 hours before any financial paperwork or running of a ssn was done. Either way this was my experience and if this is the way you want to run your business that's ok, but it's shameful and unprofessional. Also I was informed by a couple of folks that you are in the process of letting go of much of your staff. Something again I didn't need to know, however is very telling of the caliber of people you like to hire.

WE KNEW WHAT WE WANTED WHEN WE DROVE IN AND WE ARE SATISFIED WITH THE SERVICE WE RECEIVED. ENJOYED OUR TIME WORKING WITH THE STAFF.

I appreciated the service that I received at Interstate Hyundai. They were very helpful. Everything was explained. Everyone was friendly. My family purchased 2 cars within on week.

The staff was very helpful from greeting you in the parking lot to fixing coffee for you. I would recommend Interstate Hyundai to anyone that's looking for a new or used vehicle. Keep up the good work!

I really liked doing business with these folks! I feel that I received a fair price and the quality of the Santa Fe SE is supper.

I was very pleased with the customer service. The sales staff was very helpful and knowledgeable. The only issue was the length of time it took to seal the deal.

She did a good job getting me into a nice vehicle that is good on gas and reliable. Glad to have been serviced by her

We were very impressed with the quality of service and knowledge of the product on our first visit to the dealership. The staff was very accommodating and they did everything they could to make us happy. Our daughter was overwhelmed with excitement when we surprised her with a new Elantra.

I appreciate, as a woman, receiving good service, pleasant encounters and leaving a dealership not feeling bamboozled. The environment is clean and orderly and there was a team of people who worked with me to complete the sale.

Everyone was very professional and treated me very well. I didn't have any Problems whatsoever. I will be recommending my family members , friends and whoever else may cross my path that's looking for a vehicle.

I had a very good experience with Hyundai and I will definitely recommend all my friends and family. Three of my friends love my car and will come in at the end of the year.

Courteous and professional staff. I had a wonderful experience and look forward to sharing it with my family and friends. Definitely worth my time to buy my vehicle from here

This was the second Santa Fe I have purchased and the only issue I had was I was unable to program my garage door opener. The dealership set out two technicians to program my car and now the garage door opener works great. Thanks for the help Interstate Hyundai.