Griffin Buick GMC

prompt and efficient Very trust worthy as well

com that i was very intrested in. I clicked the link and it took me to Griffin Buick. I quickly called and asked bout the car and was transferred to Chandler. After talking through some details we made a 3pm appt for me to come by and test drive and make a trade. I live to 2 1/2 hrs away in Virginia but immediately started my drive down. Due to traffic and road construction I got there at 3:20pm and the mustang was sitting there cleaned up and ready to go. While I was driving down, some of the other sales staff had serious inquiries about the car but Chandler made sure the it was held until I could get there. 3 hrs later the trade and paperwork was done and I was headung back to Virginia in the mustang. Chandler and the other staff were very friendly and made the entire process effortless. I wouldn't hesitate doing business with them again in the future.

Tyler has been our salesman for quite a few years. He is very knowledgeable and helpful. Have been a customer there since 1995. Thanks again Tyler.

glovebox while changing cabin filter and then the supervisor spoke to me as I was stupid.

noise. First, I was told it would two days to fix. Those two turned into three, and I missed an important medical treatment because I had no car. When I picked up the car (late Friday), I was told by Scott J. another part was needed, and they would install it and not charge for the labor. I said I could not miss another medical treatment, but, if I could bring it back on Monday afternoon or Tuesday morning, that I would do so. I brought it back, but at check out, I was charged for the labor. They only knocked off $50 from the bill. I purchased this car from them and have never been disappointed, but I am out nearly $3000 and the car still has the sloshing sound. I could have had the ABS repaired for around $500. I was considering purchasing a new Buick, but NO MORE. I found Scott condescending, and he practiced no communication. If I did not call, I heard nothing from the service department. Even when we were going from the promised 2 days to 3, if I had not called, they would have shut down for the evening, and I would still be waiting. It will be an inconvenience to locate a new repair shop for the car, but without trust and goodwill, there is no customer loyalty on my part. Scott even said after he knew I was less than pleased, "I think you're a nice lady, aren't you?" I told him I was a military brat and a military wife and taught high school English for 40 years. Nice ladies do not survive any of those, especially in the South. I have written a formal complaint to Mr. Fridrich, though I do not expect much will be done. Bye, bye, bye! I would say the gentleman who drove me back and forth to my home was friendly and well mannered. Thank you, Albert. You were the shining star in this madness.

I was told by Charles the service adviser that the parts were available at the dealership to fix my car. I have been waiting 11 months for the parts. After arriving at the dealership I was told that they Did Not have the parts. It is one hour and a half from my home to the dealer, three hours round trip. I lost a day of work plus gas and wear and tear on my vehicle.Needless to say I am not very happy with Griffin Buick GMC in Monroe N.C. I definitely would not recommend this service department to anyone.

told the team I would bring it home not to worry about the delivery. The sales team said no and worked it out to meet with my wife and do a full delivery...What a team Thank you

He does an awesome job and takes care of everything. Completely satisfied with my buying experience. I will recommend anyone going to Tyler to purchase a vehicle!

him. He worked fast and did not waste my time.

Miguel was great to work with. We enjoyed working with Michael in finance also. Overall experience was great.

absolutely great! We felt no pressure and would highly recommend!

Buick. Love the Denali! Thank you.

quick, easy and not the least bit stressful.

in Monroe, NC in Aug 2021. I was promised at time of purchase that I would be contacted when the missing parts that were ordered came in for it, the few minor scratches would be taken care of, the non operating seat warmers fixed, the loose panel by drivers seat, and the automatic seat collapse fixed would also be taken care of. The salesman said it should only take 2 hours but if it took longer they could give us a rental since the dealership was over an hour away. I asked to have this promise in writing, that I was hesitant to take the vehicle without a written promise that the issues would be taken care of. I was told "not to worry" and to sign the paperwork under the verbal promise the vehicle would be fixed, my Husband is a witness to this conversation. After a few days I noticed one of the headlights was also not operating. So, I contacted the salesman who sold it to us. I was told that he just needed to get with the service department & would call me back. No call. I messaged him again, also inquiring about when parts would be in,, same answer. I gave him my husband's number to set up the appointment. After another week my husband reached out, he was given the same answer. 2 months later, 8 messages & numerous calls we were told we could "bring it up if we want" but they would have to keep it overnight & not be able to give us a rental after a rental was promised. After leaving a negative Google review my husband was suddenly contacted in Sept telling him a Griffin rep was bringing us a rental & takes our vehicle to the dealership to get fixed. I walked him through the issues which included: seat warmers are non operational, center charging station is non operational, lighter cover broken by driver, 2 row seats had exposed screws missing cover, 1 of the 2 electric fold down seats are non operational, one headlight randomly turns off & other stays on, interior cover hanging lose by windshield (a distraction while driving), scratch on passenger back door, screw exposed missing cover in trunk, interior scratches & damage touched up (we asked for a couple not all) 4 days later a rep returns our vehicle without anyone contacting us about what was fixed & the ONLY 2 thing that was fixed was the lighter cover & fold down seat. I told the rep he needs to take the vehicle back & he agreed, said hold on while he calls his supervisor (he was a nice very young gentlemanwho works in the parts department). My husband who was at work, calls me while I'm waiting, says he spoke with the sales manager who interrupted the conversation he was having with the salesman (who was trying to work with us), completely cut him off & said "IF THAT COMPANY VEHICLE ISN'T IN ROUTE IN 5 MINUTES I'M CALLING THE COPS & REPORTING IT STOLEN!! 5 MINUTES!!!!" So I had no choice but to keep my damaged vehicle that I paid full price for under false pretenses & send the associateon his way or I would have the police called on me. On top of ALL THAT....they returned my vehicle with 2 miles left of gas completely empty. Since then my husband has contacted the salesman & dealership still attempting to get the vehicle fixed. We are told it would have to be there overnight & they would not give us a rental knowing the dealership is over an hour away & we have 3 children youngest being 3 yrs old.

The salesman had us sign some papers, no one around then the money man had us sign more paper work. we could have been going over the features in the car instead of playing with our cell phones.

extremely helpful and goes above and beyond. It was our 2nd auto from him.

with. I came in after work and they did there best to get the sales completed in a timely manner.

Buick GMC! He was very helpful and easy to work with!

years and the folks at Griffin have reassured me of this fact!!! They were prompt and had everything rolling before we even arrived on our 2.5 hour to their Dealership. Left there in a new to me ride feeling like we all could have went down to the Smoke Pit for BBQ like old friends!!! Great experience no problem referring folks to this dealership…Thank You All

wonderful experience with the personal. They’re very professional people. Thanks

experience but this was by far the best I have ever had. Tyler was great and very patient with me.

car out of state.

purchase. He is very knowledgeable of the product he is selling. He is very professional and courteous during a sale. I have purchased a lot of vehicles this buying experience was excellent. Customer service is alive and well at Griffin Motors!!!!

salesman to help when buying a car! The sales department always helps us find just the right car. I would recommend Griffin to everyone!

the time we got there. Everyone was so nice and helpful!! Miguel was great!!!

many can say that! Purchased many vehicles in my life and by far the most efficient deal ever!

Motors…..I was very pleased with the way I was treated….Bobby Page went above an beyond to work with me by calling ….. texting…..answering any questions that I had….. He just made it easy an with that I say to Bobby an everyone at Griffin Motors Thank You !!!

at Griffin BuickGMC. I rate him a 10 out of 10, friendly, courteous, knowledgeable, he will take care of your car needs.

to assisting me with my purchase. He was courteous, professional, and a joy to work with. I will but my next car from Tyler.

tomorrow for my first service appointment. JT was my sales representative. He was great! He was very knowledgeable about GMC products, helped all the way through the process of getting my car and fulfilled everything he had promised me. Thanks J T!

with me after the sale to simply answer some questions about getting my tags, delivery of my vehicle and possibly getting an owners manual to help me with programing the features on my Lincoln MKZ, I contacted the General Manager, Peter Fridrich, and he couldn't answer my questions or help me either. He took my name and number and assured me someone would contact me and help me with my questions. It's been a week and a half and I still haven't heard from anyone... just left hanging out to dry after the sale. So, the old adage of the guys on the bottom are a reflection of the guys on top certainly applies to Griffin Motor Co., especially if you're buying from out of town. Beware.

knowledgeable, patient and professional with my family and me. I will definitely recommend your business and James to my friends.

a new truck. Very friendly and knowledgable staff. I would definitely reccomend Griffin GMC to anyone looking to buy a vehicle.

it's best. I truly enjoyed my buying experience with Bobby Page and Michael Moyer. These guys are truly at the top of their game. I would recommend them to my family and friends. Looking for a new or used car or truck then go to Griffin and see these guys. You will not be disappointed.

dealership and I was the best experience! JT definitely was well knowledgeable of the vehicles and personality was outstanding! Definitely look forward to future business there.

be. His vast knowledge of the products, applications, and procedures is the best I've ever encountered. .He has a "can do" approach to every endeavor. He actually made buying a new car a pleasant experience. Top notch.

knowledgeable.

purchase of our new car! They were all very helpful and honest! A very pleasant experience! Thank you!

Great customer service, do what they can to get you in the vehicle of your choice.

a fantastic truck purchasing experience. He was responsive, transparent, and took the time needed to help me feel comfortable. I would absolutely recommend him and this dealership to anyone. Keep up the great work James!

attention to detail. The transaction process was smooth and every member of the team was very supportive.

Tyler Sheldon assist you in buying a vehicle.Polite and professional salesman. Completely satisfied with my buying experience. My second time having Tyler as my salesman and have no problem recommending him to my friends.

ever meet. He made my buying experience easier than what I had expected. I would recommend this dealership to anyone. They are great people to work with and they stand behind their words.

easy, no hassle experience. Chandler Blankenship is a top-notch salesman and had excellent knowledge of the truck. I highly recommend Griffin GMC and Chandler!

whatsoever. Everything worked out great. Ask for James Edwards. He took care of me and can help you.

I've ever experienced. Tyler was amazing and I look forward to working with him again.

for a new GMC you must check these folks out and do yourself a favor... ASK FOR CHANDLER BLANKENSHIP. He will take good care of you.

my options.

Moyer are Griffin was by far the most responsive, respectful and professional. My wife got lost and was very late getting to the dealership. Mike stayed two hours after closing to ensure we had a good service. I would not hesitate to recommend him to family and friends.

me through the whole process he can't be trusted. I had to call my finance company to help me out for some reason he thought he was smarter then me.