Gresham Ford

Erin. She is amazing at what she does, she's helpful, kind, and funny. because of her, ill continue to get my vehicles serviced here. She deserves a pay raise. if you go here ask for Erin!

Gresham Ford. Erin and Cher in the service department were fantastic. They explained everything to me and kept me updated on the work being done to my vehicle. As a busy person, I really appreciated their communication and the fact that they let me know when my car was ready. I've had a lot of vehicles and been to many service departments, but this was the absolute best experience I've had. I will definitely be returning to Gresham Ford for all my service needs, and I'll be recommending Erin and Cher to anyone who needs work done on their car. If you want to be treated with the utmost respect, I highly recommend going to Gresham Ford.

When we picked up the truck, the DIO keypad entry had not been installed. I was told to bring it back for installation but that would require a 5 hour round trip. I was then told to have my local Tillamook dealer install it. I did that but had to pay the labor out of pocket, which was only a half hour job at $75. The Gresham Sales Manager said I would be reimbursed. Over 2 weeks after I submitted the receipt and have not received reimbursement. I was at the dealership for 4 hours to simply pick up my truck, pay cash and not one person there could install this simple keypad. Now, the dealership is dragging their feet to pay for a $75 job on an $80,000 purchase. Needless to say, I will not be purchasing my next new truck at this dealership.

showed me the selection of Broncos and wanted to find the right one for me. He followed up and said he found one at another dealer. Had me do a credit check and then wouldn't respond. I called the sales manager and general manager, and no return phone calls for four days. Finally, the salesperson said they hadn't been able to do the dealer trade after all. Total waste of time. I wouldn't work with this dealer; I went to another Ford dealership in town, and everything went very well.

AGENCY THAT DEALS WITH THE LEMON LAW IN OREGON I bought a 2023 Ford E Transit Van, fully loaded with approx. 8K in upgrades for my youngest son's company. I have bought many trucks and vans from Gresham Ford since 2005 without issue. I always pay cash ($76,000.00+) with a company check. When my son picked up the van he noticed several factory defects like bare metal, no paint - only primer, paint drips, scratches, painters tape stuck in the paint, windshield and driver side window being badly scratched. They said take it home and bring it back in a few weeks to fix, so he did. It was with Gresham Ford for 4+ months and when we finally said enough is enough they told us that they never took it to the paint shop and they only repaired the glass, after lying to us for 4+ months. They kept telling us it was at the shop and the shop is severely busy etc etc. Then Their excuse was that Ford Motor Company will not fix it, so we contact FMC and they drag this on for months until we get an email of a denial! At first FMC said they would buy the van back or maybe give us a fuel operated van just like this electric van but then they said they will not and GRESHAM FORD flat out refused to fix anything but the glass and we had to argue. When my son picked the van up at Gresham Ford it has NEW Damage, a dent in the side while it sat at their lot for 4+ months. This van is not only defective but it is FRAUD as it does not get 180+ miles per charge as stated rather it gets 60 miles per full charge at best and it costs more to operate then a fuel Transit van. This van is not usable for a company that drives around Pdx all day. It also now has a major recall and other issues. Other dealers admitted to us that they are stopping making these vans because they are lemons, they used the word LEMON and it truly is. We have a brand new pc of scrape metal basically and FMC and Gresham Ford refuse to even reply any more. We talked to other Ford dealers and they said this is a bad story and worse yet no one wants one of these vans because of exactly what we are going through. We simply want a full refund OR a 2023 Fuel Transit van of equal value, fully loaded like this one. We are at a loss and GRESHAM FORD IS STONEWALLING US, how do we get this massive Ford Motor company to stop stealing from us and make Gresham Ford act legally? Ford admits these vans are junk and they do not want it back, this is blatant Theft and GREED. In all of the years I have bought F series vehicles from Gresham Ford I never received this kind of treatment, the blatant, cavalier LYING and DECEPTION is disgusting. So we Filed a claim with several Gov. Agencies and are seeking restitution by a new fuel van or a full refund. We have a Volume of proof in Documents / Emails / Texts many pages of facts related to this terrible treatment by GRESHAM FORD - But the fact that GRESHAM FORD would make us go through all of this just to avoid their legal responsibilities is astounding and you would think Ford Motor Company would want to correct this asap but instead they are pulling the old David and Goliath routine, Stay away from Ford commercial Electric vehicles they are literally a waste of money and a head ache especially at GRESHAM FORD as they have proven over the past 6.5 months to not care about this long time customer or their own reputation nor applying Ethical and honest business practices when a problem like ours arises, we bought this van brand new, it should be under warranty especially for factory defects?? - Joe

star! He's also been great with my parents cars as well!

day and am now getting the run around for when it will be ready for pick up. Almost closing and they don’t answer the phone when I get transferred. Not very courteous when I’m having to schedule a ride to take me there. Were never told it could take longer than a day!

Gresham Ford. Christine was great to work with as well as Tony in financing. They made it a simple, upfront no pressure sale. Very Informative, friendly and made the whole experience enjoyable for a change!.

Lota got us organized, David Miller took the order and Donovan took care of us on pick up day. Alex made the experience easy and made sure finances were in line with what was discussed over 8 months ago when the order was placed. Would recommend 10/10.

!! I have a 2019 Ford Transit that I bought from them and with 53K miles the transmission failed. I called the dealer to ask them if they had a tow service or knew any tow services that they worked with and they told me no they didn’t do towing. So then I googled a tow truck service had my van towed there for $460 Then it sat for three weeks for them to tell me my transmission is under warranty but they wouldn’t start working on it for 5 to 6 months a complete joke. Then I called north side Ford where they told me they could get me in and diagnosed within 4 to 6 weeks. I then told them I was not happy about having to have it towed over there cause it was going to cost me a bunch but then they told me my van is under warranty and roadside assistance would tow it there for free. After I found this out I have lost all complete competence in Gresham Ford and do not recommend anybody ever to do business with them!!! Not only did they cost me $460 having my van towed there they also costed me three weeks of time completely disgusted by the lack of service from them. If you need your Ford serviced go to Northside Ford.

I submitted the build sheet and was sent a preview to sign and return which I did quickly and was told by Sales Manager David Miller that the order was submitted and was all good to go. I never received a confirmation from Ford and repeatedly called, emailed and texted David and the sales rep to verify the order was in and approved but was dismissed with "it's in and good trust me". I was believing that but it was weeks later I finally received email from David saying my order was in the system originally but when he checked again it had disappeared! He was blaming Ford for taking too many orders and Ford may have purged all orders from Sunday and Monday. I was sceptical that would happen randomly without explanation and did not to any others I know of who ordered on those two days. How that happened I was never told. My order was for a 2023 Maverick and the order book was only open for a few days so I had no chance to re order until 2024 order books open. I went In knowing it was going to be a long wait to receive the truck if it was even built at all considering the supply issues and overwhelming demand but to not even get the chance to be in line after doing my part as asked is frustrating. I relied on reviews on this site and others and was really disappointed. UPDATE: 10/23/22 I was contacted by Sales Manager David Miller with information regarding my order and I feel that it was the fault of Ford that my order disappeared and he offered me an order that had been cancelled by someone else. He says it has been modified to my specifications so we will wait and see what happens. He seems to be trying to make things right and I will give him the benefit of the doubt. I am satisfied by the way things are progressing so far regarding my interactions with Gresham Ford and now it's up to Ford to schedule and build it. UPDATE: On 5/18/2023 my Maverick has been scheduled for July production and all is going as hoped so far. Hopefully there will be no further issues. David Miller has been great to work with after the initial confusion and getting it sorted out. My thanks for he and Damon getting it this far! Update 8/31/23 After 346 days my new Maverick Lariat Hybrid was in my possession and the delivery process as well as communication from David and Damon was great as was the final paperwork and delivery. Couldn’t be happier with the process by Gresham Ford after the initial snafu and love the truck!! Thank You Lotta, David, Damon and Alex!

received from Gtesham Ford in ordering my new F350 Super Duty truck. Negotiating a fair price was easy and the sales staff kept me well informed about the progress of the truck build.

how rude we were treated by the sales manager. We went to order the 21 raptor and ready to pay the 10k mark up we were told a week before but we got the price to find out it was now a 20k mark up. That would be all my downpayment just for the mark up and I wasn't going to say anything and just walk away when the manager came up and started his classic manager talk that its a great deal good luck finding someone for less. The way he was talking too us was like we were just wasting his time, so we left and went straight to Suburban Ford and 30mins later had a deposit down and contract for 3 times less the mark up so if u want a great service go too Suburban Ford they are not out to rob you

will drive 3 hours again to purchase another vehicle. My experience with Gresham Ford and especially Damon Philpot, was better than I ever expected. Thank you for your outstanding customer service. D Jolly - Bend, OR

so much! I’ve recommended them to a number of people. Sam & AJ were incredibly knowledgeable & helpful with the leasing of my car. They deserve 5 stars!

I purchased a Ford Focus from Jordan. In 2020 I purchased a Ford Escape from Sam Baxter. All of my service work is done at Gresham Ford. I have been totally satisfied with all of my contacts with the dealership and highly recommend the organization.

Gresham. As we were doing our due diligence on which dealership to work with, David Miller at Gresham was extremely patient and provided us with helpful information on which state (OR or CA) to register the vehicle in, as well as answering a litany of other questions (during office hours as well as after hours). We ultimately went with Gresham, and the process was seamless. The staff, especially Sam Baxter (the employee who worked with us on the day of purchase) was extremely helpful, polite and courteous. We were in and out of the dealership in record time (compared to companies like range rover, Toyota and BMW). In addition to this, I ran into trouble verifying my college through their rebate program due to Ford changing the policy the day before my purchase, Sam and the Gresham team were patient with my busy schedule and ultimately ended up doing it on my behalf since I was busy with my Senior year obligations. Highly recommend working with the staff at Gresham. When contrasted with other dealerships we visited in California, Gresham clearly and without a doubt prevails in all aspects of the customer experience. Even my father, who is very often critical of dealerships and car salespeople, was thoroughly impressed.

is our “go to” guy when it comes to buying a new or used vehicle.

It’s a hybrid and I’m thrilled with it. The young man who sold it to me was called Sam, and he has completely upturned my views on car salesmen. He was so polite (I’m sure he learned that from goid parents) and he was very knowledgeable but not at all pushy. What a refreshing experience it was! It’s a long time since I bought a vehicle without feeling that I’d been somewhat manipulated. I’m recommending Gresham Ford to everyone I know, and the polite young Sam, especially!

hooked up for me and helped me sync etc, excellent knowledge of his craft. The dealership is a pleasure to go to as all the staff are friendly, knowledgeable and low pressure!

process go by smoothly and showed excellent customer service. I’ll definitely be coming back.

great experience! Exactly the car I wanted with friendly customer service, no hassle, and a great deal.

thrilled with my car and the experience. Sam Baxter helped me find exactly what I needed. He was so responsive to all my needs, so helpful. Great customer service!

of a fine salesman named Sam Baxter, who I might add is knowledgeable about all phases of the business but especially Ford Mustangs and the complete line of trucks.. Would I buy another car there? You bet!!

I BOUGHT FORD ESCAPE ON APRIL 6TH. WHEN THEY BROUGT ONE TO ME THEY NEVER TOLD ME THAT IT WAS FRONT WHEEL DRIVE. AND I NEVER PAID ATTENTION ABOUT DRIVE TRAIN,,BECAUSE I ASSUMED THAT ALL SUVS ARE ALL WHEEL DRIVE,,MAYBE I WAS NOT CAREFUL.,,AFTER ALMOST TWO MONTH LATER I FOUND OUT MY CAR JUST FRONT WHEEL DRIVE.,,WHAT A SURPRISE AND DISAPPOINTMENT,, WHEN I CAKLLED THEM THEY SAID THEY TOLD ME ABOUT IT,,ABSOLUTE LYING,,ALSO SAID MY CAR NOW USED CAR WHICH MEANS DEVAUED A LOT,,MORE THAN 10000 DOLLARS,,, I AM TRYING TO TRADE IN AGAIN,,BUT SURELY NOT EASY,, I CAN NOT BELIEVE THIS AT ALL,,HOW DARE THEY INTENTIONALLY DIDN'T LET ME KNOW ABOUT FRONT WHEEL DRIVE,,,I AM THINKING IT HAPPENED BECAUSE I AM ASIAN AND MY ENGLISH,, I KEEP THINKING WHAT TO DO,,,IF YOU ARE FOREIGNER BE VERY CAREFUL,,,,

The man behind rhe desk was welcoming, friendly, fast , and helpful. And he granted me a discount as it was the car's first visit. The experience left me well pleased.

DON'T GO HERE for repair or service work. Had them do a multipoint inspection before a big roadtrip. Car broke down a week later. Here is what they missed: - Master break cylinder leaking badly, caused BREAK FAILURE in mountains! - Front control arms ball-joints visibly damaged, risking steering failure - Transmission fluid way too low, causing transmission failure - Break fluid long overdue for a change, causing further break problems - Engine idler to loose, risking engine overheating Am yet waiting to find an agreement with this place to get compensation and an explanation as to why they endangered our lives (e.g. break failure). After two weeks still no luck getting an appointment.

Gresham Ford stoll this customer from Suburban Ford for life! They not only have me a better deal (a MUCH better deal), but also treated me like they wanted to earn a customer and not just sell a truck. I had bought my previous truck/trade-in from Suburban so I returned as all loyal customers should, but the deal they were giving just didn't seem right. I felt like I was just another sale and they were going to take for a ride banking on the fact that I was a return customer. I went to Gresham because they take care of my business fleet and they stole my personal business from as well. They gave me a substantially better deal, and even went above and beyond and fought for an additional rebate 2 weeks after the deal was done and hand delivered me a check. Amazing! Wonderful people, a great team, and I can never say enough about Jesse Sowder. He always takes care of myself and my fleet as if we were family. It's hard to earn a customer, but it's even harder to keep them. Hats off to Gresham Ford.

I had a super quick knowledge relationship with gresham ford and would purchase another car ther a full tank of gas and a very clean car helped while i was buying best experience buying i have ever had the check for a referrel never arrived so Jared must have forgotten THANKS

Third vehicle from this dealership ... two in last two years ... very helpful and patient staff. Sales force very good at helping find exactly the right vehicle to suit our needs. Great after the sale in insuring that our transportation is providing the safe reliable product we need. Sales staff very good at teaching us how the technology works. Very important to getting maximum benefit from our purchase.

Best car buying experience I've ever had Billy Mays was almost home with my kids and didn't dick around we just got down to brass tacks and got it done I left with a great deal and a great car

Very nice people to work with, they made sure we had everything we needed. Gresham Ford is the place to go if you are looking for a new vehicle.

I purchased my 2017 Fusion Energi from Sam Baxter at Gresham Ford and had an amazing car buying experience! Sam was friendly, knowledgeable, and very professional. Great car, great price, and great service! The service department is always friendly and knowledgeable too!

. Working with Sam to buy my 2015 Ford fusion energi was so amazing. I wish more dealers were as honest as Greshem Ford, and I do not hesitate to recommend them to anyone. Thank you again to Sam and his family for a wonderful experience.

Due to buying a 2017 in February 2018, they offered great rebates, 0% financing, and because it is plug in Energy, I qualify for a $4,007 IRS tax credit! I love getting 40 MPG and using electric for 15 miles. Thanks Sam and Dylan!

Without question, the worst dealer warranty experience of my life. The very condensed version: I purchased a new Ford Fiesta ST from Gresham Ford in July of 2017. As soon as the rainy season began, the car leaked between a pint to 2 quarts of water inside the interior, every night that it rained while parked in my driveway (which has a slight angle). No other vehicle in my driveway leaks. My car has been to Gresham Ford four times, where the employees have scratched my paint in two places, stained my driver seat as the result of removing the protective covers prior to a test drive by a dirty mechanic, in addition to demonstrating incredibly unprofessional and foul behavior. Gresham Ford techs didn’t even remove the interior panels until the third warranty visit, and did everything they could to deny my warranty claim every step of the way. I can provide multiple videos of the car leaking in TWO places within 20 seconds of FREE flowing hose water (absolutely no pressure) being run over the driver side B pillar, or Gresham Ford employees behaving in ways which may prompt you to reconsider giving them access to your vehicle. It is my sincere opinion that Gresham Ford is absolutely NOT a dealer who will stand behind their product following the sale, nor do they appear to employ mechanically competent techs in general. I would be happy to provide additional or specific examples/dash cam videos to anyone interested, email me at my first and last name at gmail. Bottom line-Gresham Ford thinks it’s acceptable for a new car with a few thousand miles to continuously stream water inside the vehicle through multiple points of entry. Per the service manager: “the car is operating as designed”, and Gresham Ford will no longer work to resolve the issue. This leak is present 100% of the time the car sits at certain angles-which was very simple to duplicate on flat ground with a few scraps of wood, and free flowing hose water. Gresham Ford service employees are some of the least professional, and least proficient I've ever encountered. Nobody needs to accept my word for this, the video/audio recordings speak for themselves.

This group is the BEST.....Really! Just got a replacement Explorer as my 2015 got totaled. My previous experience here was also excellent but this time was really tops. I talked to Van, told him what I wanted and how quick I needed it, and he found it and had it ready to go just as he said he would. The entire process there was very quick and easy. All staff I interacted with were very friendly and professional. And the vehicle is every bit as good as the last one; probably better. After hitting a large truck t-bone style at highway speed, I can truly appreciate the safety of an Explorer. And after taking it to Arizona last summer I also truly appreciate the comfort and power of the Ecoboost engine. I love this rig just as I did the last one, and I'm looking to keep this one for a long long time! Just please, careless drivers - stay out of my way!!!

We had a great experience dealing with Gresham Ford. They are truly a Dealer with a heart. We placed our order for a new Mustang in July. We were kept advised on the status of our order in a timely fashion.

Wen't all out to make sure the new ford was going to work for our needs. Great place to do business. Salesmen Sam & Billy were most helpful.

I took my son's truck there and had an amazing experience in the service department. It was during the Thanksgiving Holiday and they called when they said they would and had it done before I expected. They explained what was wrong and fixed the truck. I cannot thank them enough. Even though we live far away I will always make the drive to have my truck or my son's serviced at this dealership!

I drive from Hillsboro to Gresham for service on my truck. I tried the other guys around my area but no other property comes close to the service I receive at Gresham Ford.

I recently purchased a vehicle at Gresham Ford and had a great experience. They are all very friendly and work hard to get you what you need. Their financial specialist I worked with went over and beyond for me and I am very thankful. I definitely recommend going here when you’re looking for a dealership!

This is the 2nd vehicle I have purchased from Gresham Ford. I can not say enough good things about this team. Glen and AJ are terrific.

Great customer service, friendly, prompt,knowledgeable and efficient. I will continue to have my cars serviced at Gresham Ford. I’m completely satisfied with the company.

This is my 2nd vehicle from them,. I always have them do any service work and always am treated like a queen. I can't say enough good things about them and their staff. They are the absolute best

Laid back and friendly customer service. No pressure. Was in and out within an hour, they made things quick. Treat you like family. Donate to churches, charity and schools. Very involved in the community.

Love love love Gresham Ford. I have purchased 5 new cars from them in the past two years, and each individual experience could not have been more stellar. Thank you!

I have bought 2 vehicles through Gresham Ford. Sam Rich was my salesman both times and he was amazing! I will definitely be back for any future vehicle purchases

Long story short- I bought a truck here and after driving for a day or two I noticed a problem. I took it back and they had the service department look at it and they also were able to completely fix my truck! Im so GLAD/HAPPY that I bought with Jeff at Gresham ford and will do so in the feature. Thanks to Jeff, Ryan, management and all of the others that made my repair smooth and painless!!! Your customer service is extraordinary so keep up the great work!

Gresham Ford normally provides great service on my vehicles and is normally oil changes and lubes. but on this 2015 ford escape with 24,000 miles and still under ford factory warranty was scheduled for appointment to see what the noise was coming out of the rear of the vehicle when driven. the vehicle set all day without being looked and and had to call service department a couple times to get a update on the findings. I was told( at the end of the day) that shocks have been a past issues with some of these Escapes and would just order a pair of shocks to replace. My issue with this is.............if the service department knew this from the start why did we have to leave the vehicle all day for nothing? getting picked up and dropped off morning and evening for something that could been handled much easier.