Dolan Lexus

recommend them. I would recommend Kandace as a sales associate.

The Mechanics are well trained and my questions and concerns were all answered. Marley has a super personality and always looks after our service needs. xx

accommodating super efficient!!! My car was in at 9:30 done by 1:00 super fast thx

Lexus. Mason was my sales person that provided excellent information regarding the NX300n, answered my questions and if he didn't have the answer went and got answers. Zac was my finance manager and the negotiations along with explanations went very smoothly. Andrew was my documentation person and made completing all the necessary paper work very easy and provided me electronic copies for my files. I give the Dolan Lexus team a 10.

professionally. He answered our questions about the service and made sound recommendations about the needed work, which we followed. The "loaner" vehicle was ready for us and the work on our car was completed promptly. No surprises on the bill and our car was returned to us clean inside and out. Have dealt with many service departments over the years, but none as good as Dolan Lexus. G&V M

representative, he always gets 5 stars, and I will continue to use him.

gave me the best deal. From now on, I’ll be buying all my cars from Dolan Lexus. Totally worth it! Kymberly was best sales person and honest, not pushy and great to work with!

Always helpful, courteous and sincere. Can’t recommend enough!

all the info, to purchase our second Lexus from them

and they refuse to back the car. My family has purchased 4 brand new cars and 2 used cars from them. What an embarrassment of a company.

when we get our Lexus serviced 5 stars

Love the complimentary coffee bar. Kymberly is very knowledgeable and accommodating.

Make sure you deal with Kieran as he will take the absolute best care of you!

Thank you Sam Lopez for your excellent service:) His such a great worker and make customer happy with all the service rendered. Awesome!

Quick delivery of OEM part. Worked with me to keep labor costs down.

knowledgeable. Never feel pressured. Very organized. Very comfortable and clean.

service work done on my car – along with staff including JULIE were exceptional.

!! All pleasant, efficient and professional helpers in the service department, plus a loaner to let me get on with life while my car was being serviced. The BEST dealership I've ever dealt with!!

timely manner. The service advisor was efficient and understood the work to done. Great job.

They get the work done in a minimal of time, explain what is being done, and I’m out the door!

that have worked on my two Lexus. Specifically, the service manager and service advisor have gone out of their way to ensure that my wife’s and my requests were handled in a professional manner.

Great communication, dedicated to providing the best service, cost conscientious, and always a pleasure to work with. A real assest to Dolan Lexus.

Nevada a few months ago. This car was to replace her previous Lexus that was totaled in a crash that severely injured her late in 2023. We live on the North coast of California and had them arrange for delivery to us of a slightly used Lexus rx 350 with about 6,000 miles on it. It arrived with an ugly injury on the front right fender and multiple slight scratches in other places. These were not shown to us before purchase as there was only one photo in the ad we saw. We expected a blemish free car. Dolan stated that we should drive it to them for repair. Well…. Sure, a 12 hour round trip and a nights stay. She can’t be in a car for any substantial length of time and so we declined that ridiculous notion. Well…. Get a quote where you live. We did and they dismissed it as too expensive. They offered us $500.00, a third of what the estimate was. We want to be made whole again. What now? Silence from them for weeks now! Trying to pressure an injured 69 year old woman to settle for less than something fair! Oh, well! Another demand letter then small claims court in our small town. Judges here really hate to see their community members being taken advantage of. We will see how this goes and update this review.

people, I have been in. It was a joy doing business with them and I would certainly recommend them to all.

helpful. We were visiting from out of town and the service department took care of us and had us on our way quickly.

Kieran , the service writer, was cordial , knowledgeable and did not upsell. Service was completed on the time promised. Costs were explained upfront. No surprises. Facilities were clean . Car was washed. All of the above is standard operating procedure at Dolan Lexus. charlesq

Our service provider Sam was very professional.

Lacey was professional and on time which I was very grateful

polite, professional, and possessed a keen sense of humor.

Dolan Lexus was fantastic! Kimberly is a true professional and made the experience so enjoyable; it was a true pleasure working with her. Support staff were also very professional and courteous. We would highly recommend contacting Kimberly if you are interested in purchasing a vehicle from Dolan Lexus.

always happy to comeback My car look very clean

Owned a Dolan Toyota and recently purchased. New Lexus from Dolan Lexus. All processing went smoothly.

know their stuff and don't waster your time.

She’s the best!

Service Adviser Kieran Tavey. Service was on time and received good communication.

All my questions were answered by William. Car wash was really good. My car was really dirty when I brought it in.

honest to their customer.convenient for the loaner car.accommodating to the needs of their customer.

service necessary for all visits

repair work. One of the reasons I keep returning for maintenance

scheduled maintenance. Since I don't live close to the dealership I asked for a shuttle ride to the nearest bookstore. The driver was very nice and very professional. Also picked me up at the bookstore when my car was ready. All in all a very pleasant experience. Thank You Dolan Lexus

Over the years he has been looking out for me regarding just what I need to do for the longevity of my car. If I don’t need it, he tells me to wait a few months. Dolan Lexus has been my dealership for over a decade and I probably will never buy a car from anywhere else!

man was contacting me constantly, along with Jessica, calling me constantly about other possible vehicles that were coming in (Awesome) so that we wouldn't have to wait for the vehicle that we had ordered. Nothing came in that matched our wants (no big deal). Fast forward to December 1st. The day has come to pick up the vehicle and finalize paperwork. I had already scheduled a clear bra appointment for December 4th. As I was there, the sales man was working very hard on selling us SOMETHING. Decided to keep the business with the Dolan's as they are constantly giving back to the community. Canceled my appointment that I had previously scheduled, and decided to get it done through the Dolan's. Added the clear bra to the bill and finished up the paperwork. Was told I would get a call back "soon" to schedule the clear bra and to pick up the Key glove which I was charged for, per Vspec, but did NOT receive. Also only received 1 key, was told there's a shortage on them and I was going to get a call when it came in. A week goes by, still no call. I messaged the salesman for an update, was told "Rene is going through all the due bills this week so you should be called pretty soon". Fair enough. Today is December 15. 15 days after the Vehicle was purchased. STILL NO CONTACT from anybody. I once again reach out to the sales man. He states "Rene has left for the day, and will be back Monday". The vehicle has driven home and parked in garage, to prevent it from getting rock chips before the clear bra install. The WiFi hotspot is halfway through the "free trial" and it hasn't even been tried, by the time I get a call from someone, maybe even the XM radio trial will have expired. I've purchased multiple vehicles from The Dolan's at Lexus. All previous visits were Great experiences. The customer service I've received AFTER the sale is non-existent. If I never followed up on their sale, who knows if I would ever get the clear bra! I never leave reviews especially bad ones, but after two weeks of me asking for an update with no remedy I'm put in a position to where I have to say something, so other people don't go through what I've been having to deal with. This experience has been very disappointing. Starting to feel more like a number than a customer. Regretting going with the Dolan's this time around. I'm hoping someone will finally get a hold of me to resolve this. Or if you are too busy, just say so, and I'll gladly take my business elsewhere. But I will not keep waiting hoping someone gets a hold of me. As a customer, I'm Tired of begging for an update at this point.

everyone is friendly and extremely helpful. The latte and car wash are icing on the cake!

would like to thank you so much Julie Tomlinson to help me do the service my car and answering what I concern.

satisfactory. I have appreciated all the service and dealings.

dealerships. Dolan's tops the list. Started in the Service Department when we moved to Reno a couple of years ago. Great service there. Traded the old Lexus for a less old Lexus. The salesperson (Bryan I believe) was helpful, friendly, professional, and a straight shooter. He didn't pressure us at all. Michael, in the finance department, was extremely nice and helpful. We added some service and warranty options with him. Again, no pressure. The facility is top drawer. We stopped in for a complementary car wash last week. While we waited we visited the coffee bar for a complementary coffee drink. The barista was great. So welcoming and full of energy. A great face for the business. That has been a constant with each encounter at this dealership. We really feel we get what we pay for at this dealership. And, they seem to be actively involved in and supportive of the community. We highly recommend this business.

!!! I did not have an appointment, I was an unscheduled drive-in, as my car indicated that I had a right, rear tire issue! She took me right in, and was able to have the tire replaced and balanced ~ and even had the car washed before I left the dealership!!! She is my "go to" person when I have a car issue ~ which is not often, believe me! I recommend Julie and Dolan Lexus very high! They treat their customers with great respect and kindness!!! ....and Julie is the best of all!!!!

For always taking my husband and I. You guys are amazing

Called about my air going out, they got it in the next day! Our advisor Julie is the BEST!

Had to wait 1 1/2 hours for an oil change even with an appointment which seemed a little long.