Covert Cadillac

with Cadillac Covert. Let me be very clear: if they had been upfront as they claim to be, they would have started by saying their labor rate is $249/hour and that my warranty company only covers $170/hour. Instead, I was told, “They’re only covering half the cost,” which was misleading at best. I was also told that “the mechanic is going to take some time off the job and give me a $100 discount.” That turned out to be false. My warranty company approved 2.8 hours of labor, and it looked like this shop tried to inflate the time. Do I know that for a fact? No—but the way things played out sure makes it seem that way. They also never mentioned you were overcharging for parts, or that you were tacking on an $85 charge for a battery test after installing the battery. That was never explained upfront. In fact, a lot of important details were left out—including what actually got communicated to the warranty adjuster. Had I known the full picture, I would’ve stopped the work on my vehicle immediately. They claim to have highly qualified technicians, but an ASE certification for the shop just means one certified tech. I know you’ll say your people are GM or Cadillac-certified, but that just means they specialize in those brands. That doesn’t justify the lack of transparency. And here’s another red flag: they waived the diagnostic fee, but that wasn’t reflected in the warranty claim. Instead, the $85 battery test was added. Why? That makes no sense—unless it was a way to recoup cost without notifying me. They told me dealerships are always more expensive. That’s just not true. I take my GMC to Covert right next door, and they’ve actually been less expensive than independent shops I’ve used. So that argument doesn’t hold up either. Here’s the bottom line: they may not have lied, but they definitely weren’t honest or upfront—and that matters just as much. Because of the way this was handled, I lost the ability to make an informed decision about where to take my vehicle. They led me to believe my warranty company was shorting me—when in reality, they were. I was angry enough yesterday to consider canceling my warranty altogether. I even took my frustration out on AJ from the warranty company, which I’m not proud of—but to his credit, he calmly explained what might really be happening. And sure enough, he was right. I’m not sure how much prepaid maintenance I have left, but once it’s used up, I’ll be taking my business elsewhere—and that includes GMC Covert. If this is how Cadillac Covert operates, I have no reason to trust the sister shop next door, owned by the same people. I truly hope I never have to do business with this place again.

and will continue to do business with this dealership. Great customer service and always willing to work with me and my budget.

He is very professional, informative providing stellar customer service! He’s a keeper Covert..

I always wait in the lounge. The service took about 1.5 hours. If you could do anything improve the wait time of Customer who has an appointment and was on time that would great. Also, I found out after booking the appointment that Mondays are discount day and that would have been helpful to know from the scheduler.

2018 Buick Enclave. Covert did a wonderful job and took care of every concern. Mark Cordez is our service coordinator at Covert and he is very capable and wonderful to work with. Not happy with the transmission but very happy with Mark Cordez.

Colton took care of us in the professional manner. Thank you!

deciding to go with a late model used one. I visited Covert Cadillac and met with Derek McNabb. He was extremely personable, down to earth and I grew to trust him very quickly. Unfortunately, the dealership didn't have exactly what we were looking for and Derek tried his very best to find one for us. I couldn't have been more impressed with him and even though we ultimately bought the car elsewhere out of town, I feel like I made a new friend. He was very professional but also a genuinely warm guy.

car, but they couldn’t find the problem and thought the transmission was the issue.” “And they offered to open the transmission and check it for 900 dollars. If it needed replacement, the total cost would be 9000 dollars.” “Because I didn’t accept that, I took my car to another shop.” “Another shop checked my car and found that it didn’t have a transmission problem. It just had an engine misfire, and they fixed it for 500 dollars.” “When I went back to the dealership and told them they misdiagnosed the problem and asked for a refund, they didn’t accept it and didn’t return my money.”

.., but my new car buying experience with Derek McNabb completely took the edge off! I recommend the professionalism, care, and attention to detail received from Derek and the Covert staff in keeping me rollin'! Thank you.

was assigned to work with me. He was thorough, professional and did not use the typical sales tactics. He was also able to find the employer and other discounts we were qualified for without much hassle. He is on point and we were able to get the Lyriq within a few hours. Later noticed that some of the mats etc were missing and he was able to get those from the parts departments and made them available by the time I was ready to pick them up. Overall the interactions were very positive and I would highly recommend him.

Every employee we encountered had excellent customer service. First time we completed the whole process in less than 2 hrs.

We recommend Derek for his service

helpful and pleasant to work with. Goes above and beyond to make car buying easy.

He made us feel right at home immediately, was incredibly knowledgeable about the Escalade we were considering and took all the time necessary to answer all of our questions. The whole process, from first walking in the door to delivery was seamless. The follow up after the sale has been refreshing as well. All of the supporting staff that we worked with there at Covert shared the same ethics and professionalism that Derek presented. Buying our first Escalade from Covert Austin was a fabulous experience and I would certainly recommend them to anyone.

They are know their job!!! Thank you so much.

state customer. Would consider buying there again.

framing what needs to be done or has been found, what is the progress, and what options exist. In each interaction Colton focused on customer empathy and listening. This lead to great results while going through a couple of difficult mechanical issues. Finally, he took accountability and owned the experience.

I called every Cadillac dealership between corpus and Austin, and when I tell you that Derek was the only honest and genuine person I spoke to, I mean it. He was attentive, responsive, and so wonderful to work with. He always worked to get you the best deal, and I cannot recommend him enough. Please do yourself a favor, and make sure you talk to Derek before you sign anything.

Dereck, and I must say it was the best car buying experience I've ever had. Dereck was amazing from start to finish. He was incredibly knowledgeable, polite, and genuinely interested in understanding what we were looking for rather than just making a sale. One of the highlights of the experience was Dereck helping me make a surprise for my wife, as the car was a gift for her. He went above and beyond, being very patient and adjusting his schedule to accommodate ours. Dereck found us a fantastic deal, making the entire process smooth and stress-free. His professionalism and dedication truly stood out, and I highly recommend Dereck to anyone in the market for a new car. Thanks to him, we drove away not only with a great vehicle but also with a memorable and positive experience.

This was the easiest and most pleasant car buying experience I’ve had in the last 20+ years of buying cars. Derek and Armen were wonderful!

even finding a lower interest rate than what we found. Derek McNabb is our salesman and we highly recommend him. He answered all questions and even responded late at night. He is a wonderful representative of Covert.

always there for us & answering our questions. Jason you made us feel special. Thank you for a smooth, pleasant experience. I strongly recommend and refer Covert Cadillac of Austin because of employees like you. We appreciate you and the hard work you and your team do. Thank you, Sophia & Ernest Lyons

job in our decision-making of our purchase of a new 2024 Lyriq vehicle. Derek actually listened to our needs and wants. We love our new car ! Derek went above and beyond, helping us in all areas. Including the purchase of DV CHARGER in your parts department & delivery. Thank you for everything Derek & the Team at Covert Cadillac !!

it! They have mastered the… ‘be kind and friendly to everyone’! Jason is my service advisor and I appreciate the fact that ‘he knows me’ when I drive in. Establishing a relationship is VERY IMPORTANT for client satisfaction. We will be buying our next car here, for sure!

non positive experiences with two GMC dealerships. Purchased one vehicle which was great but when it came to service both came up short. Purchased a new Cadillac where other dealerships were charging well above msrp. Not only did they sell me a new blackwing but without asking they dropped the price from the original msrp. So I gave the service department a shot at my gmc truck and without worries my truck was fixed and serviced with no issues on my out of town extended warranty . Thanks Clint Collins for the service and my apologies if I spell the gentleman's name wrong, as for who sold us the new black wing Kris Kerfoot. I will be bring my business and service back 190 miles to this location. Because of these guys! Najera Family thanks y’all!

My advisor was thorough and attentive. The work was done in less time than I anticipated and their shuttle service came to pick me up. Thanks!

sure everything is done right all the time

LED to believe I was getting everything that I requested which was not the case. The worst part they didn’t care and wouldn’t return my calls.

Three years ago when I first brought my Yukon in, the service was awful. I don't know what you've done, but it's working. Kenneth Barnes was the best!

was instrumental with his constant contact and my decision making to buy a brand new 2024 Cadillac XT5 Premium Luxury for my spouse. Having communicated the same what I was looking for with Cadillac dealers in San Antonio, TX and actually living much closer to San Antonio, TX. It's a no wonder I was more that happy to drive much further and purchase from Covert. Sincerely, Rodriguez. Military Retiree.

His communication with me has been constant. I am very grateful for his help!

Has been for over 10 yrs. Wouldnt shop anywhere else!

Covert today. The ZSport does not come from the factory with a spare tire, pump or jack. There isn’t even a place on the car to set a jack. They are sold with run-flat tires. The used car I tried to buy from them did not have run-flats so a person who bought the car and had a flat would be stranded. Not only that but the ZSport is a performance auto capable of speeds in access of 170 MPH. It is tuned to run on these stiffer tires so it won’t handle as it is designed to without run-flats. It is conceivable that it may even be dangerous to operate the car without OEM tires. They said that they would sell me replacement tires. I refused saying that they are a Cadillac dealer and know better than to sell me a car without proper tires. They bought it with the wrong tires. It is their responsibility to replace with proper tires. They said tires were “off the table”. What does that tell you about Covert Cadillac? It told me to look elsewhere to purchase a car.

The financing process was the fastest we’ve ever had. Would definitely recommend Covert.

You guys are the best! Will definitely be coming back here again for my next car.

point. I highly recommend Covert GMC's service dept!

got home the backs of the seats fell off and they said it's not covered. I only have 44k miles on this car . Service says i need sparkplugs, coolant leak , Infotainment center won't work and an oil leak. This is ridiculous at only 44k miles. I will never get a cheaply made Cadilac again. Be aware. I brought it in again after they charge me $1200 to replace spark plugs saying they were fouled it lasted 2 days I brought it back in they said that spark plugs they put in weren't seated correctly it lasted 3 days I brought it back and it's been in there since now they're warranty is trying not to cover saying I put in some kind of stop leak when they are the only ones that worked on this car. They are now trying to tell me I owe $5,900 for a car they only has 44,000 miles . I bought the premium warranty for it because I was told when I bought the car it was the best warranty the car could get. Do not fall for the extended warranty from them it'd be very aware that they will try anyway they can to get around the warranty. I would give zero Stars if possible please be aware

got home the backs of the seats fell off and they said it's not covered. I only have 44k miles on this car . Service says i need sparkplugs, coolant leak , Infotainment center won't work and an oil leak. This is ridiculous at only 44k miles. I will never get a cheaply made Cadilac again. Be aware. I brought it in again after they charge me $1200 to replace spark plugs saying they were fouled it lasted 2 days I brought it back in they said that spark plugs they put in weren't seated correctly it lasted 3 days I brought it back and it's been in there since now they're warranty is trying not to cover saying I put in some kind of stop leak when they are the only ones that worked on this car. They are now trying to tell me I owe $5,900 for a car they only has 44,000 miles . I bought the premium warranty for it because I was told when I bought the car it was the best warranty the car could get. Do not fall for the extended warranty from them it'd be very aware that they will try anyway they can to get around the warranty.

Colton was our service advisor and he took good care of us. I was very happy with the service:)

He kept me updated the entire time my vehicle was in for service

low stress. We found just the car we were looking for and everyone at the dealership was very professional. We currently live out of state and Shane answered all of our questions, sent a video of the car we were buying and was always timely with communication.

He timely in calling when work was complete.

friendly and professional. I could not recommend Covert more highly.

Hauser he made us feel comfortable. He showed us several vehicles and let us make up our own mind as to which car we would be interested in without any pressure. The application process was straight forward and professional. Overall, we were treated like family. I would recommend Covert Cadillac to my friends and family. I would also like to thank The Finance manager Brian Huerta for understanding our need for good Car deal

in Austin TX. Shane Hauser was very helpful, sending me videos and helping me get the shipping arranged after the sale. I am very happy with my experience with this dealer!

Everyone so helpful and easy transaction. Thank you for helping make buying a car a pleasant experience!

smooth and simple! All I had to do was come sign the paperwork! I highly recommend them! They were very professional and listen to my needs and wants!I will definitely work with both them again in the future! I am pleased with my purchase. I am forever grateful !

about cost and duration of needed service. Went in for a flat tire. Took all day and said simple puncture could not be repaired. Total cost over $300.

The only cons is the trade-in price for my Cadillac was a little low.

We called asking about an Escalade ESV well after 6p. He got us pictures, video and got my car appraised site unseen with pics and info we shared. He also got numbers together that night so we could drive the next morning from Houston to Austin to sign the paperwork and drive our new vehicle home! We couldn’t have asked for a better first experience. It was well worth the 2.5 hour drive there to be able to work with David! We loved Armen our finance guy as well! Very knowledgeable and they were both a pleasure to deal with!