Covert Buick GMC

had buying a car anywhere. Jake is incredible, friendly, knowledgeable, unlike other dealerships or sales agents that make you feel pressurized in buying a car by using aggressive sales tactics, Jake just offered facts about anything we asked and made it a pleasurable experience. Jake sold us our daughters 1st car and we will be back to see him for our sons car soon and for as long as we will be needing vehicles he will no doubt have all of our return business. Thanks for the great professional friendly service Jake. Appreciated :-)

After purchasing an untold number of vehicles from the Coverts across almost all of their dealerships and brands, often with nothing more than a few phone calls, I recommended Covert Buick GMC to my daughter when she wanted to purchase an Acadia. She contacted the dealership and negotiated with the salesman. After a bit of back and forth, they agreed on a price that satisfied both. Because the dealership was closing for the evening, the salesman texted her a copy of the purchase order and they made arrangements to pick up the new vehicle the next morning. That next morning the salesman called and notified her that they had changed their mind on the price of her trade-in, and wanted her to pay an additional $2,000. So much for the Covert family difference. Honor and integrity mean nothing here anymore, and I for one, will never purchase another vehicle from any of the Covert stores. Shame on you Covert Buick GMC.

trucks and all was really nice to see

highly recommended and the sales agent Alex Perez helps you a lot.

a huge yellow sticker showing the price it had been reduced from Another price Clearly it was written on the vehicle. The salesperson showed me the car walked around told me about all the benefits of buying from the dealership that this car was factory certified it included a warranty as a result and that they had treated the door handles and the edges of the doors and the screen inside the car that added all these special things that was the reason to buy from them. I told him I was a cash buyer and I wanted his best out the door price. At the time I didn't realize it but now I realize they were just him hemhawing me around and dragging me along. The manager came over and introduced himself to me Being all nice and everything. I I had to leave so I told him that I would come back. I went back the next day all ready to buy the car ready to go and then he finally, after making me sit at his desk and wait for him for approximately what seemed like 30 minutes! he brings me the out the door price and it's 10 grand over the price of the sticker on the car!! What he didn't tell me is that they charge for that warranty they charge for all of that cosmetic Improvement that they made to the car!!!! Had completely wasted my time. I was so disappointed and realized I had been lied to and felt cheated. Needless to say of course I didn't buy the car. The salesperson's face turned red and he said you said you were going to buy this car today! angrily at me! I could tell he knew that I was going to be upset because he had misrepresented everything. But he was still belligerent in spite of that I guess that's how he's been trained. I can't imagine why anybody would act that way. Did they honestly think I would just go ahead and buy the car after I had been lied to and I felt cheated who does that? I bought a car (jeep) two days after that. I guess I dodged a bullet. I bought it at CarMax they have been amazing they filled it up with gas washed it for me all of the communication has been spot on and beneficial to both parties not a bunch of xx I guess things worked out for the best. I will never go back to that dealership again Kyle and his boss our liars and cheaters I wanted to get my car serviced there.

tremendously, Carlos Mungarrieta. I visited with him and he introduced me to a vehicle I had not looked at before. He brought it around for my convenience, and I sat in it and said I think you finally found a car I like!! I am so appreciative to him, and I am a new owner of a beautiful black Buick! A little sporty, too, I might add. I can’t say enough praises for Carlos. He worked hard on my behalf with coming down to a number that was reasonable to drive my new vehicle off the lot. Covert is fortunate to have such a fantastic employee! Thank you, Carlos!

nothing short of amazing. Knowledgeable, professional, proactive before and after the sale. This was the best car buying experience in my life and at a difficult time. Thank you so much Jake!

They have always been great. They are familiar with the cars the sell and take time to explain the car and get you set up

went over details of my new truck in great detail!

of purchasing my vehicle.

Alex is very friendly and informative on every detail of my vehicle. Would definitely recommend them.

That said their business ethics is 0. They took advantage of inventory supply & upcharged msrp by 10+ percent, (unprecedented). They also have several “add on” dealer fees, some of which I doubt are legal. (The product/service may be legal but the way it’s marketed/sold is shady at best). I will never recommend or purchase a vehicle from them again.

very nice and easy

calidad, características que identifican a este Dealer Rater.

This car dealership is a very good place to go and get the new car you want to get. Especially my friend ALEX PÉREZ was kind and helped me grab my truck, I recommend going to this place with my friend he will help them get their dream cars

was very responsive with all questions I had. Thank you so much!

situation. I really appreciated how Cover GMC of Austin take care of me. I highly recommend this dealership. I don’t like staying to long at dealerships and all car buying processes. But I got excellent experience vehicle purchases process with Olim. Thanks again.

This morning's visit was no exception. Express Advisor, Wyatt Dees got me back on the road in record time. He kept me updated throughout the process and took the time to explain the minor repairs my car needed. His special care was very noticeable and made a difference. Special thanks to Service Advisor, Mark Cordes for assisting me initially with the sign in process and for his can-do attitude. A true professional.

Practices and Poor Customer Service I'm writing to share my deeply frustrating experience with Covert GMC on Research Blvd and GMC as a whole. If you're considering purchasing or servicing a vehicle with them, I strongly urge you to read this. I brought my 2022 Yukon XL, with only 12,000 miles, to Covert GMC because of a recurring electrical issue--the screen would randomly shut off while driving. After waiting over a week for an appointment and a loaner car, I finally dropped off my vehicle. I also asked them to handle an oil change since the "change oil soon" light had come on. I dropped off the car in perfect condition on a Thursday, but on Monday, I received a call from Mark, the service manager, asking for proof of my last oil change. I explained that my husband had taken care of it at Jiffy Lube, I didn't think to save the receipt. Mark immediately told me that without proof, my engine warranty was void, and there was nothing they could do. Mark completely ignored the reason I brought in the car--the electrical issue--as well as addressing any safety recalls. Instead, he claimed their technicians found brass and glitter in the oil, insisted the engine was "done," and quoted me $13,000 to replace it. When I asked for my car back so I could get a second opinion, Mark stumbled over his words, making it clear something wasn't right. When I picked up my car, I discovered that my dash cam had been disconnected, and all footage from the time my car was with them had been deleted. I know for certain my dash cam was tampered with. I then took my Yukon to Don Hewlett GMC in Georgetown for a second opinion which I had to pay for! ($200!) TO PROVE COVERT'S FALSE Diagnostic. Their team ran full diagnostics, test-drove the car, and found no issues with the engine or any reason for the warranty to be voided. They confirmed that while there was some glitter in the oil (normal for a new car), the engine was perfectly fine. Unfortunately, this wasn't the end of the nightmare. GMC had placed a watermark block on my engine, which voided my warranty entirely. Mark at Covert GMC explicitly told me this meant I could no longer receive service at GMC dealerships and that none of the repairs or issues that should have been covered under the bumper-to-bumper warranty (valid until 36,000 miles) would be honored. (I did record our conversations this is all in record and I DID LET HIM KNOW!) The situation became even more urgent when I started experiencing transmission issues at 32,000 miles. I repeatedly reached out to Alex and Nathan at GMC to remove the block, explaining that I couldn't afford to keep paying out of pocket for diagnostics and repairs when my vehicle should have been fully covered. After two years of back-and-forth with GMC, they finally admitted there was a mistake and removed the block. However, GMC refused to reimburse me for the significant expenses I incurred during those two years, including paying for diagnostics and repairs at other service providers while they ignored my case. I now regret ever purchasing this car and dealing with GMC. Despite paying a significant monthly amount for this vehicle, I've had to deal with constant electrical issues, transmission problems, and unprofessional customer service. I even tried to work with GMC to trade my lease for a brand-new car of a different model, but they refused to meet me halfway. All I asked was to stay at the same monthly payment, but they kept offering me much higher numbers, expecting me to pay more just to escape the endless issues with this car. GMC and Covert GMC have shown a complete lack of professionalism, honesty, and willingness to make things right. If it weren't for the honest team at Don Hewlett GMC, I'd still be stuck believing the lies Covert GMC told me about my vehicle. I strongly advise anyone considering Covert GMC or GMC products to think twice.

with Alex Pérez, he is a salesman with a lot of experience

very happy with my new sierra.

muy buen trato del personal

Alex Perez and Sales Manager helped me so I could purchase my new Buick

If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar kept calling for service on its own. We dropped the car off on a Monday to get these things corrected. The paint gentleman was out sick for a few days, which I understand is totally out of anyone's control. I will say communication was good (from our sales man) on that delay. One of the times I was told that there was a delay on the paint I asked about the OnStar and was told it was fixed. A few days later I get a communication that the scratches have been fixed but the OnStar is messing up again so it needs to be checked out again. The following day we are told the antenna needs to be ordered and replaced, that we will get a call when it's in and that it will just take a few minutes to install it. At this point the new car has been at the service department for a week. A week later we get a call letting us know the antenna was in and we take the car up there for the antenna installation. They then realize that it's the wrong color and needs to be painted. While it was there this time the service person got black grease all over my car when they were messing with the antenna. The car was there for 2 hours at this time. Nothing was done other than getting my car dirty. We made sure the service department was aware of this once we realized it. Fast forward a week again.... Took the car on a Wednesday to have the antenna installed and the grease cleaned off, we were told it would likely be done by the end of the day. It was not completed until Friday. 3 trips and a week and a half with the service department to get something done correctly. It was beyond frustrating and a complete waste of time.

The process was very seamless and fast. I recommend Covert GMC for your next car shopping experience.

I was very impressed with the help I received there. I would highly recommend this dealership.

It was an easy and enjoyable process I highly recommend Covert. I also recommend Luis Sanchez as a sales person. He was very easy to work with and was very knowledgeable about the model I was interested. M Lee

Overall very satisfied and would definitely recommend to everyone.

it’s hard to find true customer service in this day and age and this guy put my family and time first, and made us his top priority instead of another transaction. Thank you Saul, for everything you did for us!!

from sales to finance

person I wanted to buy my new Buick Enclave from. She greeted us at the door to the dealership, exuding energy, enthusiasm, and expertise as she found the vehicle I wanted. She literally moved 8-10 vehicles around the lot so I could test drive the exact SUV that I bought. We worked a deal with transparency and honesty—no surprises—and then she personally prepped the vehicle so we drove it home that afternoon. I will never buy a vehicle from anyone else. My husband is now looking forward to truck-shopping with her later this year. If you want to buy a car from someone who has your best interests in mind, contact Jackie Oliver at Covert Buick GMC!

I inquired about a 4Runner that they had listed at 10:00am. Chatted with someone online about my inquiry and was told they still had the vehicle and that someone would reach out to me as soon as they were available. Well 7 hours later I told them they could disregard the inquire. I received an email replay stating that the car sold the previous night. 1) If your car is no longer available, why keep it listed and tell a potential client it is still available, and 2) Is it so hard to send a simple text, better yet a phone call to let a potential customer that it's gone? Is that really too much to ask for? Definitely avoiding this dealership!

I met him 3 years ago. Great Employee and friend!

would recommend The covert dealerships to everyone.

my wife and my family loved me more for making a good deal.

after driving off the lot with this truck Engine component failure. I have asked the To work with me and trading this vehicle to get another one from the lot now they give all kinds of excuses, saying that they need to know how the car drives the condition of the car only only have the car 600 miles on it. Don’t even feel comfortable and driving his truck out of town. now I’m stuck in a situation that I’m unhappy with as covert in the sales team to help no response but they very happy In selling me this truck

Pulled up with her and my 3 kids (one newborn which is why we need a bigger truck) and a salesman walking by introduced himself and proceeded to tell me if I wanted the keys to look at something to go ahead and come in and he would help us. We proceeded to walk the entire lot looking at cars for 1 hour and never had any employee offer to help. Could see them all through the window in groups talking to each other, not customers. After the hour of us going through all the Yukons and finding the trims we wanted we saw they already locked the front gate and were ready to go 15 minutes before their closing time. I took a picture of the window sticker of the one we want and will find it elsewhere and we figured out how to get out of the locked lot. Really thought you would get some help when walking through $95k+ vehicles. Either they had a great sales day or didn’t want to get stuck at work a little late on a Friday. Thanks for all the information on the vehicles Covert. I’m sure whatever dealership I just walk in and purchase without needing to be shown the truck tomorrow will really appreciate it!

Shout out to our sales person Alexis, he really ticked all the boxes we were looking for in a vehicle. Thank you Jackie for facilitating. You are definitely gonna see us, we will be recommending this dealership!

simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. They need at least 3 days to fix. But it is under warranty. I was told I can also rent cars and GMC will do reimbursement. 2, On the same day, I was told I need to change batteries and my transmission issue was related to the battery. I spent more than $300 to change the battery. By the way, they also asked me to change oil, but this is what I know that is not related to my car inspection, so I declined. 3, Then the transmission issue is gone. (Of course it will be gone, my transmission has no issues at the very beginning) and I got my car returned and batteries changed on the second day. I have no reimbursement for rental cars because my car just changed batteries. Then I realized lots of similar red-flag patterns in dealerships: customers are warned by a severe issue in the first place and then after a change of a maintenance part (such as battery, engine oil, filters ), all severe problems are gone! But at the same time, the customer's trust is gone as well.

- The one word that describes Jackie Oliver and the Covert Buick GMC team. I live in Tennessee and was looking for a preowned Jeep Wrangler Rubicon 392 and found one at Covert Buick GMC in Austin Texas. From the moment I called Covert Buick GMC, I was greeted with warmth and professionalism that set the tone for an outstanding car-buying experience. Jackie Oliver was a standout during this process. My wife and I flew to Austin to finish the paperwork and pick up the Jeep, and Jackie even had a ride arranged for us from the airport to the dealership! Jackie Oliver and Covert Buick GMC in Austin, Texas, have earned my highest recommendation. Their commitment to excellence is evident in every aspect of the sales process, and I am delighted with my new Jeep Wrangler Rubicon 392. Thank you, Jackie, and the entire team at Covert Buick GMC, for an experience that was not just good, but truly exceptional.

All involved were courteous and sincere in my happiness. Went back and forth a few times on trade allowance but I felt good about final out of pocket price. I feel confident and look forward to getting great Service as needed on my new Sierra. Jackie has been awesome! Clint made me feel good about Service as needed. Love my new Truck! Thanks Covert!

Very pleasurable car buying experience! Jackie is awesome! Will definitely come back for future needs.

She was very professional and friendly.

My experience was the best I’ve ever had buying a car and I’ve bought multiple cars in my 47 years usually dreading the experience. Thanks Kay great job and changing the experience to something pleasant!

Great communication. Found better financing for me than I found on my own. Easy buying process.

resourceful, respectful, knowledgeable, answered & explained all our questions and concerns.

Then this year I wanted to trade up. I only financed for 48 months so I should have been good except for the $10,000 extra I paid. How about they wouldn’t even match what another dealership offered me for my trade. Ridiculous! BUY FROM CAVENDERS!!! They’re the best!

customers with respect. I am an out of state customer, that was looking to purchase a $100k Hummer EV from them. First off, they tried selling it to me for $10k over MSRP. One of the sales managers said they usually charge $30k over MSRP. Secondly, they try charging crazy transport fees, apply many different junk add-ons to hike up the cost of the vehicle that they won't remove, then they are telling me that I can't use my transferred license plate that has $1000 DMV credit on it. I explained and sent even the GM (Mario Juarez) screenshots of our DMV rules in my state of Nevada. I have bought many vehicles out of state with a temp registration which is 100% legal. They are basically trying to gouge you for as much money as possible! Avoid this dealership at all cost!

She took care of me and was totally transparent with everything. I actually drove up from San Antonio just so I could work with her. Thanks!

and within our budget. Jackie was professional, knowledgeable and took time to work with us. All around a good experience.