Courtesy Kia

After multiple attempts, they failed to fix my tire pressure sensors. Despite that, they refused to offer a refund. Now, the service advisor, Donovan, won’t even return my calls. Extremely disappointing. I would not recommend this dealership.

for services. Even offered Lyft services.

I am disappointed that my car was not washed. I had a Lexus before my current Kia Niro, and I like the Niro much more, but when I went to the Lexus dealer for service, my car always came back freshly washed.

& repair. Actually, I was a few days early for my appointment but svc advisor Michael Hedgpeth got my car in service to complete maint services. Kudos Michael!

frame. Service was quick and courteous.

Very friendly and helpful. They took care of my vehicle in less than the time they quoted me. Offered to provide me with a Lift in case I needed any thing done in the time I was waiting. They also pointed out some items that I needed taken care of and offered to repair then which I didn’t do because I have my own mechanic. But best of all, they offer good coffee while you wai. 😂

! They were actually genuine people , we bought 2 cars in the last week, best team , Louis Carcamo was awesome no pressure. Jim the sales manager and Chuck the General managers were super great, going back to buy a third car in a month

out the answers to our all questions, highly recommend him at Courtesy Kia, Altoona

Jonny went above and beyond and even made sure my car was washed before they brought it to me!

I have ever seen. My wife brought her car in fr an oil change during inspection they sent her A set of pictures and a bill for over $830 for what they called rodent damage to the exterior rubber on a battery harness wasn’t really 100% sure why the bill was so much declined the work picked up the car and asked for an estimate so that we could see what the charges were for because all it told us was 830 some odd dollars well when she got her estimate it contained no parts numbers just to charge for over $460 for the part and 2 1/2 hours of labor at almost $365 totaling $832 and some change she was was made to wait for the estimate as apparently the service writer let her know that he was new didn’t like their systems and was used to CDK not really something you need to share with a client but nonetheless she sat there and waited and she could not get an itemized bill, a breakdown of what it needed apart ID number or anything so she left we took the vehicle to another shop that informed us showed us actually online that directly from Kia the part that they wanted to charge over $400 for had a cost from Kia of $85.93 The guy replaced the part in 14 minutes. It was three bolts and a snapping and showed me in the book where it calls for .4 hours. I am turning all of this documentation over to the Arizona Attorney General‘s office for inspection. This is 110% fraud is things that I would consider everybody in the public should know and I would hope that the attorney general‘s office comes in and shuts them down because there’s somebody sitting in an office somewhere telling people to do this. This guy’s been there for a very short period of time and was probably told this is what you’re gonna charge for this or maybe not maybe he was 100% a scammer himself and the dealership doesn’t know anything about it I don’t really care. I don’t care if it was a man a woman, a kid an elderly person nobody should be charged eight times what somebody else would do it for and that included the part I am looking into how to contact Kia corporate about this because the vehicle was under factory warranty. I understand if it was rodent damage that wouldn’t necessarily be covered, but at this point, I don’t trust them as far as I could throw them and I’m willing to bet this is not the first second third or 20th time they’ve done this to somebody they had this down they had a script. They knew what to say how to say, and when to say it, they declined, giving a printed out receipt with a breakdown of costs that were declined. I have never taken my car to a dealership, let alone a factory store and not received a complete print out with Van miles and breakdown of charges for items I did purchase and recommended items in the cost of those items, but in the end when they handed her something that looked like it should’ve been printed on a Excel spreadsheet and not an actual RO from a real service department for a ““ factory store is ridiculous. They tried to take advantage of her as a woman and realistically at one point they had even mentioned that it was a must fix. Have to do it know if sands or butts because it was dangerous now everybody has their opinion and that’s fine but when you use words like that and then charge somebody as much as they tried to charge her and us it’s repugnant. I truly hope that this goes to 1 million people and nobody ever has a situation like this and if you paid for a very large service bill from them, you might want to check it out have a second opinion and make sure that they didn’t take advantage of you like they try to take advantage of us if there was a way to give zero stars, I would realistically I hope that I can get one of those news channels to come in with their fake cars and the little old ladies and they can catch these guys on film doing what they did to my wife! And though I noticed, you’ve never responded to any of your poor reviews on Dealer Rater please do not rea

Telluride. The most recent vehicle I got is the Kia Forte 2024. They’ve been servicing my car ever since and has been providing tremendous customer service every single time. They offer other types of promotions when it comes to services to help customers get certain kind of discount. I highly recommend this dealership to anyone because they do not only just treat you as a customer they treat you like a family member.

! They were actually genuine people who didn't make our purchase awkward or uncomfortable.. they put in the time and effort to make a great deal with us.. The wifey and I were happy with the purchase and the not so strenuous signing.. Great experience!! I would purchase from that same team again.. the Location hasn't always had a good team and management as they do now so get it while they have an Allstar team! Thanks Courtesy Kia of East Mesa!

was done as well as what should be done at the next servicing. And we had less than an hour wait! Excellent!

I wasn’t expecting the car back in one day but they got it in and done. I was super pleased. Thank you!

text reminders and check in online oil changes are a breeze ,, on time and David Kostas very effecient Dan Real

Austin is friendly, honest and works hard to ensure a great experience.

Ready at drop off. Had appointment — they greeted me by name as I walked in — done with check in in less than 5 minutes. Was originally told couple hours. Finished in less than an hour. Barely finished the cappuccino from their coffee bar machine. Good by the way!! Car clean and out door in 50 or so minutes. Will be back.

installment then they called me today and they can’t help me trading my car in this is a horrible day. I don’t like being lied to I end up spending over $400 for installment and for a new mirror that I didn’t have my husband passed away four weeks ago and I’m trying to figure out finances and nobody will help me, this is a horrible place !

My family and I really appreciate him making the process quick and painless.

Great experience buying my Kia here and also with service. Would recommend to anyone looking to buy a vehicle

Car was washed and cleaner than it was when dropped off. Recalls were taken care of.

Very professional. Would not hesitate to recommend to anyone!

Joey did a great job finding the right choice for me.

dependable and always has my Telluride ready before or on the time he stated. Austin is friendly and professional a pleasure to work with. Thank you Austin

Staff is always pleasant, friendly and professional. Took care of our recall issue within an hour and a half. Thank you!

change with my car and my wife’s car and we moved here to AZ and they will not take the papers of the free life time oil change. KIA is fraud and the worst customer service ever and will be trading are cars in to a other car dealer and drive a different brand we are tired of all the B.S from KIA and the run around can not wait to trade in are 2023 KI A Seltos and go with a different company then dealing with the rip offs from KIA

Met Joey Piza a totally sweet and helpful man, with Joel’s help I walked out with a beautiful new car! every person I met there were beyond helpful Thank you all!!!

Cash purchased the car on 5/27/2024, unfortunately on 6/14/24 the car was totaled. We need the title to our vehicle to receive insurance payment. We have contacted Courtesy 3 times in person and made several phone calls requesting assistance with getting the title. We have also contacted MVD of Arizona multiple times and they have not received the documents from Courtesy Kia. Returned to their dealership on 7/5/24 again looking for help. Escorted to a room and Tony? was going to explain things to us. He had "researched" our issue before we were seated and started to "explain". I interjected what I felt we needed, and he sarcastically stated I interrupted him, and he was going to tell me.... I sarcastically said, "go ahead, you have the floor", Tony? stated it was his office and he started to lecture us that he would not be spoken to sarcastically. I am not sure of my response and admit I was frustrated, but he again felt it was sarcastic and ordered me to leave the dealership and that he would not assist us, nor would he allow anyone else to help. My next move was out of line and for that I wish I hadn’t, but I yelled all the way out: "Don't buy at this facility; customer service is awful".

David made sure that i had a ride to and from my house while my car is in service. Everything went on smoothly.

quickly, waiting area was clean & very comfortable, look forward to our next service

fender bender today. No answer from collision dept, just put back in the Q. Person answering call move it along to service too quick for me to tell her no one picked up the first time.

keeps you informed how everything going and everyone is friendly

We were informed by a phone call from the dealer that the specifications that we requested in an automobile was there and to ask for Tim. I said we would be there in an hour or two. Upon arrival we were greeted nicely and I asked for Tim. Music blaring in the background (not intercom music) and Tim and associate greeted my wife and I. Tim had no idea why we were there so we explained it to him. He excused himself because he was with another customer and the associate took over. Very polite young man and showed us the car he thought we came in for. I told him that the mileage was all wrong and that the outside color was not what we asked for. Well, do you want to take it for a test drive,he asked? Why would! I asked, where is the car they called me about that we made a special trip in for?! He didn’t know but let me show you something else you might like. (Bait and switch come to anyone’s thoughts yet?!) Anyway, we came in to look at a KIA and ended up trying out a Toyota. (Note: the KIA that we were called about and came in for was never at the dealership) My wife and I have had Toyota’s in the past and had love the ride and comforts that it has to offer. Plus its reliability. The price on the Toyota was $38,500, but we wanted from the beginning, $38,000. Options on the car were insurance for tinted windows, nitrogen gas insurance in tires and LoJack. We said we didn’t want those add ons and he said no problem. Without those add ons, the price with the special discount and veterans discount would bring the price down to $35,500. Ok, let’s go in and talk about trade in and end pricing. This is how they spun it; $34,499 cash price of vehicle. One year connect and protect $699 nitrogen and Tires $169 and Tint guarantee $499. Total selling price 35,$866 trade-in allowance $15,000. Taxable total $20,866. Sales tax at 8.3% equals $1731.88. Disposal fee five dollars. Documentation fee $599. license transfer title and registration fee $362.86. Total due $23,564.74. I had my own license personalized veteran and handicap plate already on the vehicle and all I had to do was take it for one vehicle and put it on next. so the $362.86 seems kinda high for license transfer and title. I called the car dealership on that and they thought that it should be only around $50 or so. That I will talk to him about if something‘s not right. We were told there was a $2000 special plus $500 veterans special. We were told that they would honor our $35,500 price that we were looking for on this vehicle as long as we didn’t get the LoJack tire and window tint add-ons. So looks to me they gave us $34,499 which is $1000 less than we had originally asked for. And I talk to the lady that called me in the morning and she said it was $1000 special they had so I don’t have a problem with that. I do have a problem with them saying we had $2000 special but that’s OK. We won’t argue about that. Where is the Veterans discount? I don’t see it anywhere on there. And lo and behold we got charged for the LoJack, the nitrogen and the window tint. Something about this contract that just isn’t right. I know we signed it. But it’s all the double talk and rewriting and confusing paperwork that goes on so that you can make a sale. I understand that the money made on LoJack and nitrogen and window tint is just gravy in your pocket. But why should the customer suffer?

call, and finally ended in-person at the dealership. I knew exactly which car I wanted when I contacted them and I knew when it was arriving. 1. They did not want to give me an out-the-door price. It took many emails, a phone call, and getting a salesperson to talk to me privately to get the real cost of the car. They kept avoiding the answer and kept asking how much I could afford a month (This is so they could figure out how many add-ons they could get into the price.) 2. When I asked what their fees and add-ons were, they told me how up front they are with customers. BUT, they wouldn't tell me what the fees were, not even the standard legit ones. I'm not joking, I asked three times, and got the run around. (I saved these emails to show friends and laugh about later.) I finally emailed a quote from another dealership as an example of what I thought the car was worth just so I could get them to talk numbers. 3. When I went in to buy the car, the finance person came back and told me the rate he could get me and I asked what the buy rate on the financing was, he just walked away while sighing in exasperation. When I was finally called to his office, he did not tell me the rate. I had to look for it on the paperwork. At this point, I let it go. I was going to pay off the loan immediately anyways. I was sick of the non-stop games and wanted to leave asap. 4. There was one sales guy there who, when I explained that I understood what the game was, was smart enough to talk to me straight. That's the only reason I bought the car. 5. This way of doing business is from management. The sales guys are just doing what they are told, so it's not their fault. And the sales guys' emails are monitored. So, even if they want to be straight with you, they really can't. So are texts. I figured this out when I would get responses that were clearly not from the person I thought I was talking to. How does this place get good reviews? The sales guys are legitimately nice, and I guess a sucker is born every minute. Please, do some research before you buy from this dealership or any other really. Learn how they hide the fees, read your contract, don't let them rush you, get a rate quote before you go in, know what your buy rate is. I will never buy a car from this dealership again. To be fair, I hope to avoid dealerships in general. So what about the good reviews this dealership gets? As I said, the sales guys are nice, and I guess a lot of people don't realize they are getting screwed over. (I am writing this review a long time after buying the car, because I didn't want the sales person I worked with to get in trouble with management.)

Loved it, I'll keep coming back

Courtesy Kia. They were professional and thorough in everything they did.

Friendly an helpful staff. Easy a simple appointment set up an answer phones when u call the first time. Help full an very nice.

transition, and also helped with some follow up questions. Would recommend him as an excellent sales representative.

Everyone was very helpful and friendly. I would highly recommend them.

in and out quickly, and completed all tasks.

nice! The team I dealt with were the most considerate and kindest dealership staff I have ever dealt with. There was no pressure to buy! Joey was very patient and took the time to help me find the car I wanted! After test driving 6 different cars. They went the extra mile and got the car I wanted since they didn't have that specific hybrid currently on their lot. I would highly recommend Courtesy Kia of your in the market for a car!

He printed out a report with detail of what was done. I learned that my vehicle was purchased at your dealership. We purchased it used.

Friendly, courteous and helpful. They spend time explaining everything. If you want to go somewhere instead of waiting at the dealership, they will take you and come back to pick you up. Mike was my advisor he was excellent. They even give you a free car wash. The best dealership I have ever been to.

getting the best deals both on the trade in and the new car you are buying.

working with their customers And staff! This was a terrific car buying experience and I would highly recommend others to reach out to any of the Courtesy dealerships throughout the Valley!

outstanding and they are very nice and you do not have to wait long

process that they forced you to purchase when you buy a Kia i.e. Lojack it’s not understood by the entire dealership and no one knows how to do it

recommend Courstesy Kia

quick and easy and keeping my kia forte in top condition anyone reading this visit courtesy kia in mesa az I promise you won't be disappointed

Service was quick and efficient. The center was immaculate. LOVED the coffee machine. Decaf, Yay!!!