Cash purchased the car on 5/27/2024, unfortunately on 6/14/24 the car was totaled. We need the title to our vehicle to receive insurance payment. We have contacted Courtesy 3 times in person and made several phone calls requesting assistance with getting the title. We have also contacted MVD of Arizona multiple times and they have not received the documents from Courtesy Kia. Returned to their dealership on 7/5/24 again looking for help. Escorted to a room and Tony? was going to explain things to us. He had "researched" our issue before we were seated and started to "explain". I interjected what I felt we needed, and he sarcastically stated I interrupted him, and he was going to tell me.... I sarcastically said, "go ahead, you have the floor", Tony? stated it was his office and he started to lecture us that he would not be spoken to sarcastically. I am not sure of my response and admit I was frustrated, but he again felt it was sarcastic and ordered me to leave the dealership and that he would not assist us, nor would he allow anyone else to help. My next move was out of line and for that I wish I hadn’t, but I yelled all the way out: "Don't buy at this facility; customer service is awful".
— pasj6779