Classic Mazda

My initial intent was just to get an idea of what I wanted to purchase in the upcoming months. But after spending time with Jon I left with a 2025 Mazda CX-5. He was very professional, patient and kind. I felt relaxed and not pressured to purchase a vehicle. He had a lot of knowledge about the vehicle and the company. He answered all of my questions and was very polite. While we took a test drive (he was kind enough to do the driving, per my request) we discussed all the features. After I purchased the vehicle, and even though I had already owned 4 other Mazdas, he walked me through all of the features again to make sure I was comfortable with everything. He went above and beyond as a salesman! I would recommend him to anyone that wanted to purchase a Mazda. This was the last car I planned to purchase, but if I decide to purchase another Mazda sometime in the distant future, Jon is the person I would look for to help me!

with. His positive & easygoing nature makes your car shopping experience fun and satisfying. The whole team there @ Classic Mazda worked hard to make sure everything was just right during my recent ew car purchase. David

professional and energized. She elevated a challenging process to a fun learning experience. She and Curtis strike a nice balance that makes the sale smooth while still hitting all the important steps. I would recommend Rachel and Classic to anyone.

experience! My salesman Phil was very polite and knowledgeable. The whole process quick and enjoyable.

certified pre-owned Mazda CX5. We dealt with Brandon and Rachael was our sales associate. They were unbelievably helpful, knowledgeable and professional at every level. Rachael stayed well beyond closing time to finalize their purchase and ensured they were shown every aspect of the vehicle they just purchased. Rachael is a sales associate I would highly recommend to anyone shopping for a vehicle. The dealership is a terrific facility and the people there are the best of the best. And, they made a deal no one else could match.

The original sales person I spoke to on the phone was busy with another customer when I arrived but he brought an available sales person to me and introduced her. Rachel Blahovec assisted me and I husband with taking a car for a drive, answering questions and was never pushy. She explained every detail as we went through the process. Made purchasing a vehicle smooth. Thank you Rachel and the staff at Classic Mazda.

worked well for both sides. No long wait and the transaction went very smoothly.

easier. I had no intention of purchasing a vehicle while in Cleveland on other business, but the vehicle was perfect, my conversation with James on the specifics of the vehicle went great, and the dealer had priced the car extremely competitively. Thanks to James, I drove the 360+ miles home instead of flying. It was well worth it. He walked me through the process and took care of the details so well that when I arrived to pay and take possession, the paperwork took less than an hour. The vehicle was exactly as described and everything I was told about it was backed up in writing. The entire experience could not have gone better. I wish more dealerships had people like James.

Once we decided to purchase, the final paperwork was completed very quickly. Bryan did a great job explaining all the options in my new car and contacted me twice to answer any questions. This is my 3rd Mazda from Classic. L

very professional to work with. Rachel was very responsive but not pushy. Rachel and her manager patiently worked to meet (and did meet) the financial terms that I wanted for my lease. I am very happy with the great treatment I received from Rachel and her team at Classic Mazda.

very well. When I came in to complete buying he had all the paper work ahead of time for my review. Was a pleasant experience. Will be back.

Everybody tha helped me was very freindly and helpful Thank you

staff at classic Mazda really came through. Daniel Pavilonis went above and beyond on all fronts. He even brought me my plates and title to my home on his day off! Can’t recommend him and this dealership enough!

The previous owner had lost one of the FOBs and I had tried to have a Mazda FOB registered by a locksmith and it set the Keyless Entry Malfunction indicator lamp. I told the service representative (SR) about the issue and they stated since my new FOB was purchased from an online Mazda dealer (much cheaper than purchasing from Classic's Parts Department) they couldn't guarantee it would work, even though it was a 100% OEM Mazda FOB. For this service, the SR quoted me $98 for the programming/registering of the new FOB so I scheduled an appointment. Fast forward to the service day, and after the service department had my car for 35 minutes, I am told by the SR that it will now cost me $140 instead of $98 for the programming since the technician had to delete my old FOB key code from the start-stop unit (SSU). Really, $140 for a few additional key strokes within the Mazda service software? Deleting the old FOB key code should be required anyway since the old FOB was lost. Why would Mazda not delete a lost FOB from the electronic SSU as part of the normal practice since the old FOB (if found) could be used to steal the car... It seems a 40% increase in quoted fees after the fact is way overboard for a simple keystroke to delete the previous key codes and then reprogram/re-register the new FOB... Needless to say, I am very weary about having them perform any work on my Miata RF on my own nickel since they are so free with my wallet.

manager was great, and professional. Nick crea, on the other hand, way unprofessional. I honestly wasn’t gonna write a review until he copped an attitude with me. I had been discussing selling my car (21 CX-30) for roughly a week, give or take a couple days. I decided to do it, when I went into the dealership is only when he finally mentioned it would take time for you to get money for selling your car. I went ahead anyways; at the end I told him just for future references you might want to mention to sellers ahead of time they won’t get money same day. After that he had an attitude with me. So sellers beware, if you’re expecting cash the day you sell your car, I’d go to a different dealership, Nissan gives cash same day, so does Kia in North Olmsted. I will say they did get my check fast, though.

really knows his vehicles and was a great help when sharing car info with my wife and me regarding the CX-30 that we ended up purchasing through Classic Mazda. And to our surprise we got to meet Mr. Jim Brown who owns the dealership. He was very thoughtful and friendly and we enjoyed speaking with him. We appreciate Lee and the Classic Mazda team for making our vehicle purchasing experience smooth and efficient. Thank you! We will bring our car back for you to service in the future.

excuberates customer service, care for their customers, and being very knowledgeable of the products they sell. Bryan Walker was phenomenal! Bryan took time explaining to me the car that I would purchase, and have now all of its features, and answered every question that I had, and questions that I had not thought of. My experience at Classic Auto was beyond any service that I had received in a long time. Jim Brown's team greats everyone with a smile, and never leaves anyone feeling as if they were just a number, or a dollar sign. I will definitely recommend anyone that is looking for a car to purchase at a great price, and a place that provides quality care to their customers, Classic Mazda is the place to be. Kind Regards, B. Moore

Bought my Mazda CX-5 at Classic Mazda yesterday. The dealership is well organized and clean. Everyone was polite and helpful. It was a pleasure dealing with our salesman, Bryan Mendez. It was a smooth and efficient experience.

Overall Impression: Classic Mazda is a Class Act. Our Story: Arranged to test drive a used CX-5 with 3k miles on it that was from the dealer's loaner program. On our way there, the salesman, Lee Velazquez, called to say the person who test drove it before us bought the car. But there was a similar car available to test drive if we wanted. We kept our appt. and test drove the similar car. Liked it but wanted a package that it didn't have. Lee arranged to pull a car that met our specs out of the loaner program and sell it to us for same price of the car we were interested in initially. No bait and switch. Instead, Lee went above and beyond to get us the car we wanted for the price we expected. Through the whole process, Lee kept in touch via text and email so were able to get all the financing information and documents in their hands before we came to pickup the car. Everyone at the dealership was wearing full masks (not bandanas) and following COVID protocols. Very professional. Quick Tip: Dealer financing can take a while. So you may want to make your pick up appt. 2-3 hours before you want to get home. But considering how much time Lee saved us by getting our paperwork in order ahead of time, at Classic Mazda, it's worth the wait.

Have bought from Classic for years with Mike Manning. Best salesman ever! 5 star. Dealership is so clean and COVID protocols were followed properly

comfortably laid out. It was obvious that everyone from reception to finance was very good at their job. Our sales person ( Brian Walker ) made the purchase of our new Mazda a pleasure. Brian’s knowledge of the CX 5 is complete, he answered all of our questions without help from a colleague or owners manual. Brian knows his product.

John,Nick,Rob,Gave Us the Best Deal Ever!!Thank God we kept it local,Your the best Clasdic Mazda

Phil was great to work with - he thoroughly explained everything and kept us “entertained” as we waited our turn to speak with the finance guy.

My husband and I would give our experience at Classic a 5 plus if possible. Less than 3 years ago we leased a CX5 and we were more than pleased. Not just with the vehicle, it was Phil Albert that made an impact on both of us. What a kind, knowledgeable gentleman. Phil does not rush or push you into something. He is very respectful and truly appears to understand others situation. What a great team, Phil along with Tony the General Manager and Anthony the Finance Manager made us feel at home. These are just a few reasons why we chose to return to Classic to lease another vehicle. Thank you for such a positive experience! Mr. and Mrs. John Pellegrini

I had a wonderful experience from the moment we walked in the door. Everyone was professional, helpful, and made the purchase of my new car a great experience.

We dealt with Phil Albert and he was the most amazing car salesman my father and I had ever dealt with! He made the process fast, easy and so exciting! It was the first car I purchased on my own and it was the best experience! I would highly recommend Phil! I can’t wait to go to back to him to get my next car! Thank you so much Phil for helping me get my car!!!!

Once again Bryan Walker made purchasing a car at Classic Mazda smooth and thorough. He guided me through the process and was able to answer all my questions. I highly recommend Bryan & Classic Mazda.

They were perfect as usual! Earlier in the day my wife and I took a drive over an hour (1 way) on a promise from Fred Martin Superstore. What a JOKE of a place. Stupid us for believing them. Came home extremely mad from that experience and just drove 3 minutes away from our home to Classic Mazda where we have bought other cars from the Classic Campus. In less than 2 hours we were done and they treated us with perfect mannerism and very professional. I got my truck at the price I set before hand and they met me where i wanted to be. I will continue to go to Classic in the future and never look anywhere else ever again. My appreciated Bob Mahoney

dealership. Excellent internet sales experience. Fast buying process at the dealer. I was in and out quickly on the last day of the month. Salesman was very friendly. I received a fair trade-in value for my car. Manager walked over to thank me for my business. I would recommend this dealer to anyone looking for a Mazda in Northeast Ohio. Don't waste your time on the Bedford auto mile.

He answered all my questions and got me a great deal on my new car. Even the manager came over to congratulate me on my new purchase.

me the bogus salesmen shpeal. I was in and out no hassles. I will be a long time customer.

Very friendly and extremely helpful. I will recommend that dealership for anyone who is looking to purchase a vehicle.

questions thoroughly. I went to the dealership feeling anxious and nervous about dealing with a totally new dealership and people I did not know. The employees seemed to portray honesty and also a thorough knowledge of the vehicle and also the dealership. My preconceptions of the experience were discounted by the kindness and seemingly honest traits of the sales rep and finance mgr. Overall a very positive and pleasant experience.

knowlegable. This made the process fast & simple. Dan came to my work to pick up the car to add remote start & a luggage rack...that made the process easier.

treated with professional respect and consideration in making my decision to purchase a new car.

at first, price drove me here. After working with Bob Culkins, my sales associate, it's the quality of the people. He knew everything about the vehicle and was very polite.

Mentor and have been overall satisfied with my experience's at this dealership. For this last visit, the salesman I dealt with was easy to work with and did not push anything on me. He worked with me to get the best deal and was quick to get a response. The staff overall are all polite and I would highly recommend this dealership to friends and family.

forward. There was no pressure, and Steve was upfront about the issues with the car i was buying.

helpful and made the process extremely easy and stress free. excellent follow up after the sale to inform us on the timeframes for the remote install as well as the check back to pay off our current lease.

off as soon as you open the door. After the car being there half a day, the service department said that it was a manufacture install and there was nothing they could do. I know other new cars (Mazdas) do not do this with a factory installed automatice car starter. Also, if this problem was known as a "factory" install defect, why didn't the service department know this and tell me before I brought it in. I do not believe that Mazda, the corporation, would be satisfied with such a disfunctional automatic starter. The service department gave me Mazda's number to call. I really felt that this was something they should have pursued, since I bought the car from them.

2006 Chrysler Town and Country mini-van. I traded in a VERY beatup 1997 Plymouth Grand Voyager mini-van that I'm sure the staff has nightmares about!! They were wonderful, were easy to deal with, very accomodating, and I love the car. Nate drove all the way to Classic Madison to bring the car to Mentor for me to see. While Nate was at his military weekend, Pete covered and was very helpful. I recently had the oil changed and tires rotated and the service department was wonderful also! I don't remember the lady's name in the service department but she was very nice and helpful. In reference to the question below about "how did I find out about you" 26 years ago I bought a car from Classic and it was a very positive experience then also.

names are listed above, are excellent people to work with as they answer any and all questions in a polite and complete way. I never need to worry about getting incorrect answers as I can trust them completely.

Everybody I spoke with was very friendly, they knew what they were talking about or, if there was any doubt they went and looked up that information to be sure I got the right answer. I went to this dealer knowing very little about the car I was looking at. They told me about it I went and did my homework to be sure they were correct and not just trying to make a sale. They were correct about everything. They also offered some options as far as models and options. There was no pressure to buy that's why I bought.

staff is friendly and answer any questions I have. Today's service was for an oil change and Mazda recall fix of the power steering. It was performed efficiently and in the time frame I was told. The only improvement I could think of woiuld be to provide a loaner car for long repairs/service. I live 20 minutes away and cannot always get a ride to and from the dealership . But I'm not sure any dealers do this any more. Overall, I find the service very good—whic is why I am willing to drive from a neighboring city. th

time ever buying a car over the Internet. BTW, we're in our late 60's and live in a retirement community in mid-Florida. We bought a used, low mileage, 2009 Miata. Bill Cheraso was terrific thoughout the process! He was careful to describe things accurately and he diligently re-checked specific areas we inquired about before answering our questions. His communication skills are excellent and his follow-up by email was always on-point. The car arrived as described and has been great. Some months after purchase, I discovered that the jack was missing. I contacted Bill Cheraso and although there was certainly no contractual obligation remaining, he located a jack and sent it to us. What a guy! I would certainly do business with him and Classic Mazda again. BTW, our daily-driver is a 2007 Honda Accord 4-dr. EX-L. It has been modified to also function as a towed vehicle behind our RV. We have no intention of trading it yet as we intend to retain and use our RV for at least one more year. When we are ready to replace our Honda, you better believe that we will be checking with Bill and CLassic Mazda as a part of our buying process.