Chesaco RV - Joppa

up our camper (which was scheduled) we had paid a company to meet us there and our camper was not fully ready, the eco coat was applied but they had sealed dirt and grime inside and you could see the black running down the camper. We went back the following week when they said it would be ready… it was not! We waited 2 hours.. They had someone outside applying the eco coat (who never even let it dry and now we are battling mold, I’m so happy we purchased the eco coat…..). At that time we noticed a rip in the awning that was not there when we purchased the camper. We pointed this out to the employee who said ‘I may have ripped it, I didn’t notice’. We spoke with the service supervisor, Chuck who had told us that he would order a new awning; he stated with the back orders it may take some time and recommended that we see him in the Spring; this was okay as we paid to have our trailer moved 3 hours away and couldn’t pay to have it brought back to MD and then back to our permanent site again. He also promised many other things, including fixing our center console that their employees put a sticker on a small scratch that peeled the paint off. We spoke with him and had another employee witness named Brooke who was aware of the promise he made. We followed up several times with being told nothing but ‘everything is on back order’. Here it is, spring time and we call to follow up about the awning and we are told Chuck no longer works there (surprise! He was terrible). The employee stated she remembers us and the situation, we call speak with Lance, who speaks with owner and are told ‘Chuck didn’t leave any notes about this, there is nothing we can do’ and ‘Brooke can’t remember everything exactly’. Really convenient for them. The worst part about all of this has been the service, the service has been our complaint from day 1 and Chesaco was aware of this, I’ve sent emails and spoke with them, I even wrote a google review so this is not a surprise; we are not customers easily forgotten as they were embarrassed with the service we got but unfortunately not embarrassed enough to make things right. They care about the deal, not their customers. I would not recommend Chesaco to anyone that is expecting quality. It’s a shame too, because our family has purchased many campers from Chesaco.

Very untrustworthy. Had a deal including a deposit on a unit and they sold it out from under me. Very dishonest transaction. Lance Davison is a poor salesman.

less if you want to buy from a dealership that only cares about the sale and after that, you’ll never hear from them again they will never answer the phone. No one will ever call you back been trying to call for a week now to ask about a part I ordered. Can’t even get an answer on that. No one calls you back not even the manager. Noah asked him three times. said he’d call me back by the end of the day for sure that was six days ago and each time you call either be busy on the phone with someone or not at their desk this was all after the sale before the sale. I got a good price at the Hershey show on a nice fifth wheel then when I finally sat down to do the paperwork, at their office the price was $8000 different. Then they give you some thing about that’s just how we move numbers around to get the financing. It’s really the price but no matter how you look at it it’s8k more. i’m not even gonna talk about how they’re going to screw you over on your trade-in don’t trade it in there sell it on your own actually I’m not saying sell it on your own. I’m saying don’t go there at all. You’ll be so sorry horrible dealership horrible service.

Finally did and couldn't be happier. Brooke in financing turned the worst part of buying an RV into the easiest part.

finance manager when I came in to purchase a new RV. I can't say enough of what a wonderful experience it was. She made it so easy!! She is a great employee. A pleasure doing business with.

Brooke and the team at Joppa made this process extremely simple and enjoyable. If your in market head to Chesaco in joppa!

Denise Lewis, Cheseco, Joppa Store. I walked in not knowing anything about RVs. Denise greeted me with a smile and asked if she could be of assistance. She explained the different classes of RVs. Once she explained the difference, she gave me a guided tour and pointed out those differences. She even went as far to explain a 5th Wheel. Something I had no clue about or the design of such an RV. Denise showed her skills as a multi-tasker. As the receptionist, she provided the tour and answered customer calls. Her attention to detail is beyond reproach. It was a pleasure watching Denise in action. She provides a high level of customer service and satisfaction in an exemplary manner. Thanks Denise!

Richard Burwell was so helpful and so friendly!! Thank you so much for such a great experience.

one problem at all !!! picking up the RV was as easy as possible, and returning it was even more easier, just drive it in hand them the keys and leave for home . The staff from from front door to financing could not have been nicer, and at one point even wanted to get me lunch while we worked on the paperwork ! Now that's service, and I should have taken them up on lunch but thats another story, If your in the market looking for RV's this is the place to go , no hassle what so ever,,,,,, Thasnks folks for all your help on this one

request for information. Decided to take a trip to the dealership. So glad I did. I was greeted by the sales manager, and his pleasantries wouldn't allow me to be upset. He was apologetic for the lack of response, attentive, and courteous. Although still undecided, we will definitely be visiting Richard when we decide to purchase. Thank You!!!!

Burwell. He goes out of his way to assure that you get a great deal! Kudos to Richard!

Brooke is amazing at her job. She goes above and beyond in every aspect of her job! She is kind, friendly and professional! She isn’t the typical sales person who is pushy, yes she wants to sell the product but she is understanding and will take your no and accept it! Brooke is honest and fair and has a great work ethic!

There was so many questions. My husband and I had. Didn’t feel pressured either. It was just a great experience for is.

2 months later they called said it was in. Was unit from show that we specifically said we didn't want. 3 months later we asked if our deposit could be transferred to another unit if we found one we liked. They agreed. Spend hours going through units. Picked out $160k new unit. 3 weeks later arrive with cashiers check in hand, start our 3 hour review of unit. Hood is opened - RODENT DAMAGE and a ton of it. Whole firewall insulation chewed up. NOT small bites either. They agree to let us transfer deposit again to another unit. Find nothing. They call several months later new units on lot. We go pick out unit. No more deals on units since they are in high demand - find one for less money - new. $130k - Faulty slide - won't close all the way. Sit with finance anyway, never finish the paperwork - the guy is rude, overbearing, chauvinistic. Tells us it's ok to sign contract even if we don't agree with it all. Of course we don't sign. Say we have to talk about it. About 18 hours later we email to cancel the deal. 2 days later they run our credit card for the deposit $5,000 and our credit. Received 1 phone call from Ed Milani (different finance guy) the day after the credit card charge run to find out why we are canceling. He says he can't approve refund. Will have to talk to his bosses. That was June 2022. It's now 10/21/22, we have emailed multiple times and no response. We have emailed Tom Alexander sales manager of Gambrills office, Kenny Main our sales person at Gambrills and Ed Milani at Gambrills. Most unprofessional lack of response. Rude. Tried to sell us 2 severely damaged units, runs our credit card and credit AFTER we cancel the deal and keeps our money. No different then getting mugged, robbed on the street or our house broken into. Thieves.

! We ordered a 2022 Rockwood last year in September, paid top dollar and knew it would probably be 6 months to receive it. It came in March 2022. Walk through was basically us telling the service man how everything worked. Within a week there was a leak in the shower. We taped spot to stop water and called Chesaco. They advised us service was very backed up and they could see us in June! Told them it was a leak and we were worried about water damage as the water ran behind the liner. Sent them pictures. They still could not see us. Attempted to call several repair shops in various states as we were traveling but no one wanted to perform warranty work. Made an appointment in May for August 23,2022. Called several weeks before appointment to be sure they could get to work on our trailer when we dropped it off. Sent an email with list of other warranties issues to be repaired. (Also spoke with Rockwood to assist). Took TT in on date and went over all issues (expressed shower liner was main issue all others were small items). Gave service manager list of issues and showed him shower issue. He promised to remove and replace liner and take pics to send me so I would be assured there was no water damage. It’s now October 10 and my shower issue has not been taken care of. I’ve been told: it’s not a leak but a broken screw ( we addressed this when brought trailer in and service mgr assured me the screw was not the problem), they are waiting on Rockwood to approve warranty work (spoke with Rockwood and they stated warranty was approved), we have not had the time to address your issue thoroughly. I have made countless calls to the service manager, the general manager and Rockwood. It’s sounds to me like the left hand doesn’t know what the right hand is doing!! I’m tired of being in the middle. I want my TT with the issue fixed but I don’t know what else to do. I’m tired of hearing how busy these technicians are. Stop selling TT that you can’t keep running without spending months in the service department. I’ve also been told my trailer service goes behind newly bought trailers. I now have to wait for someone who just bought they’re TT!! Are you kidding me. Their ads about their follow through are outright lies as far as I’m concerned. I’ve made several calls and sent several emails and never received a response. What else can I do to get my TT work done? The last time i called I was told a bad rainstorm had passed through and now three of my windows had leaks! I had been through rainstorms and never had an issue?? I have yet to hear if that work has even been initiated. I would purchase a Rockwood in the future but never from Chesaco.

The dealership is unresponsive. I will contact Jayco to express my concerns. I ask that you do the same with your Rv manufacturer. Maybe they can light a fire or pull out of the dealership. There are other places to go for service.

these people in January 2021. Not only did it have a one-year warranty as a new trailer, we purchased from these people an additional 7 year warranty... God help us. First of all, good luck getting the Service Department on the phone. Or getting them to call back. Or having the same manager still employed to speak to twice. With any new trailer, there are going to be some warranty issues. No problem. We lived with some inconveniences through the camping season. In July, I made an appointment to bring it in for warranty work in November. In November, they said they couldn't fit us in - I made the appointment FOUR MONTHS IN ADVANCE because I knew what a loose cannon the service department was and now they can't honor that appointment. Finally, they let us bring it in DAYS before the one-year warranty runs out - promising that as long as they submit the work in time, Aspen Trail will "work with them" on the dates. The work doesn't have to be done, just submitted. I'll believe that when I see it. Now, it's the end of March and THEY HAVE YET TO EVEN LOOK AT THE TRAILER OR SUBMIT ANY PAPERWORK TO THE MANUFACTURER. It's just been sitting on their property for two months. So is Aspen Trail going to work with them now? We were clear they had to get the work order in before the warranty deadline. They haven't done that. So, NOW, Spring Break is coming up in three weeks. We have to make a two-hour round trip drive - to pick up our trailer UN TOUCHED - to go camping in April - then take it back - at the rate they are going, will it be done by the next trip in June? I'll believe that when I see it. So we will have it the entire summer again, taking it back in winter of 2022 and at that point, we will be at TWO YEARS without them doing warranty work within the first year period. Do you think Aspen Trail is going to work with THAT? Of course not. Not to mention the hassle and inconvenience for us - hours of calling, making appointments, dropping off and picking up, work NEVER getting done...they keep saying "pandemic supply chain issues" - well it can't be a supply chain issue if you haven't ordered the parts! That's ridiculous. They've already run out the first warranty clock on us and at the rate they are going, they might just manage to run out the whole 7 years. Unfortunately, they are the ONLY warranty provider in the state of Maryland for this manufacturer. I would never purchase from them again - and as first time owners, I would counsel someone to check their warranty provider options before purchasing from here - or anywhere - I can't believe we are married to these people for the next 7 years. I may need an attorney before it is over.

. 9 months later no camper so I canceled and went to get my 2000 deposit back. 1000 cash and 1000 credit. however they will only give me my 1000 credit back because they have no record of me giving 1000 cash to them even though I have a RECEIPT that says I gave them 2000. THEY took my 1000 cash because of their poor record keeping I got cheated of 1000. Iam not accusing them of theif just poor record keeping stay away from chesaco rv

so STAY AWAY from them too!! Joppa Parts & Service Dept's are lousy!!! We bought a new RV from Gambrills and then was sent to Joppa for repairs (2-1/2 hours away) because Gambrills didn't do repairs. Wish we would have been told that at the time of purchase. I order a simple part in March 2021. They received the "wrong part" but it sat on their shelf for a month "without knowing" it had arrived, until I called in April to see why it was taking so long. How does a paid special order sit on a shelf for a month without the Parts Mgr knowing? They ordered the same wrong part from the Manufacturer in April, unbeknownst to me. I called again in June - same sob story - the Manufacturer sent the wrong part. I found the part on the internet in 15 minutes, while waiting on the phone with them, and gave them the part number, since I had already paid them in March. Their Site Manager gave his "word" I would receive the part the following week as it was overnighted to them. So much for his word! Two weeks later, guess what, I had to call just to find out it was sitting on the Parts Dept shelf, again, without the Parts Dept Mgr nor the Site Mgr knowing. The Site Manger said he would find out what was going on and call me back. Until, you guessed it, I had to call back, again. His cover, he was busy helping another customer instead of taking care of someone that was waiting for 3 months. I asked for a full refund. After being passed around and demanding a refund, the Parts Dept worker (not Parts Mgr, not Site Mgr) processed my refund. I order the part from the internet for less and it's supposed to be delivered in three days -- NOT THREE MONTHS! The Service Dept, under warranty, "fixed" our showerhead from falling off the wall and drawers from sliding out when made turns. The second visit, under warranty, they "fixed" them again. I had to fix the drawers myself, the third time, by just replacing the catch with a better catch - two years later still no problem. STAY FAR AWAY from Chesaco RV - Gambrills and Joppa!!!

buy from there you too will be posting a bad review. Bought a new 2021 Jayco junk wheel and have never used it because it’s been there for 6 weeks getting warranty work done. Watch out for the fee that they will demand before they look at your warranty issues. Mike the general manager a con artist. No respect for the customer what so ever. Buy somewhere else, you’ll be glad you did.

DO NOT SPEND YOUR HARD EARNED MONEY AT THIS PLACE! They have absolutely no regard for your time or money. If you haven’t realized by every single review on this page being that they don’t recommend don’t waste your time. Where to start? My husband & I were looking for an RV to live in full time while we remodel & eventually for trips. Everything seemed great when looking at them & when they were getting money out of us. After that things went down hill quickly. Our sales person (Peter I believe was his name) without our knowledge decided to give us a completely different RV, different year after my husband had already insured a 2020 & with different upholstery even though I stressed several times I needed a certain color due to having a dog & my husband being a mechanic. We both were a bit turned off by that but they “made it better” by giving us some money off to make up for the upholstery. Next we made it clear we would be living in it FT to everyone we spoke with. & needed a washer & dryer. We asked several times for them to just order the washer & dryer & my husband would install them himself since he’s a mechanic & we were told “we need to line our pockets so our techs need to do it.” Yet we continued to ask & they refused, not that it was company policy then just wanted more money. That’s not even the worst part about the washer/dryer situation. Once we did actually get our RV I went to do laundry one day & the entire RV started shaking so badly things were falling over. When my husband got home I told him something was wrong. He looked & they did not remove the shipping bolt from our washer that had a big sticker that said “must remove before installation” & there were a handful of bolts, screws, washers, etc thrown behind our washer on the floor. So our washer has been broken ever since. We contacted them & we were told they would get back to us...guess what they didn’t. We finally talked to someone who seemed like he would help (Mike) he assured us he would take care of it. It has been almost 3 months & ive finally been calling them every few days asking where our washer is? I talked to someone named Steve a few days ago who said he talked to mike & he remembers us “your washer is in” I asked how long our washer has been there & his response was “I don’t know?” I also asked if our washer is in & mike remembers us why didn’t anyone contact us to tell us it was in? He again responded with “I don’t know” I have asked multiple times & multiple people to have a manager call me to discuss what is going on they take my info & the manager refuses to call me. Going back to the fact we told everyone we spoke to we would be living in it FT...we told them we wanted them to flush the lines because they had started to winterize it. We were assured several times they would flush the lines. & they were nice enough to tell us if we ever winterized it we needed to make sure to flush the lines before putting in the water filter because it sucks up all of the antifreeze well what do you know, my husband put in the water filter & they didn’t flush the lines. So on top of waiting for our washer for almost 3 months we’ve been waiting on a water filter that we’ve been told twice was ordering since the day we got our RV. Yeah it’s just a water filter but that’s not the point. This place is run so poorly with people who have no clue what they are doing & have ZERO respect for anyone’s time or money expect their own. PLEASE DO NOT DO BUSINESS WITH THEM. I promise it will save you a lot of time & money. The bird they have is more competent than any employee that works there.

registration paperwork for over 60 days and does not provide any support. Avoid this dealer, buy it somewhere more interested in sticking to their word.

September. Found a camper we liked, spoke with sales and finance. Told us they could get us approved for $184/mth. We put down a down payment of $1000. Few days later get a call saying finance approved, camper ordered. Fast forward, camper here, now we find out payments are $354/mth. We were totally shocked. No way we could do that. They said that is the only financing they could get. Not going to buy the unit with those terms. Asked for our deposit back because this is not the deal we put money down for. Bottom line, deposit is non refundable. Spoke with Burt Landis, Brook (finance manager) and a person named Thomas Jordan. Last communication was with Brook, when she told me, she was told by her boss she could not discuss the matter with us any longer. We contacted Md Attorney General. We feel we were treated fraudulently. Apparently they agreed, because we just heard from the Attorney General's office. They have instructed Chesco to give us a full refund of our $1000. Save yourself slot of trouble, don't deal with these people.

to start searching for a camper Tuesday, 1st place Chesaco. Both currently have separate mortgage loans on our houses so we wanted to begin with financing, weren’t sure if we would qualify for a second large purchase. From the website, we found the camper. Went in and looked at it, did the finance application. Lance left and said that he was running our credit. A few minutes later he came back and said, good news your approved! We were surprised that it was so easy as we thought we would have to save a few more months and buy it with cash. He had us fill out more documents, pick out stabilizing equipment and breaks. Because we now knew we were approved we became anxious and went back out to compare the chosen one to another... had the difficult talks, etc. We paid our down payment and was ready to take our purchase just like any other dealership. 1st red flag... he then said we could pick it up a week from that day, very strange but okay. We both have 3 different credit monitoring services on our phone. The next day or phones were going crazy with inquiries. We thought it was strange so we called Lance just to follow up. Left a message because he was “busy”, waited hours with no call back, he was off Thursday so we wanted to catch him before he left for the day so we called right before they closed and got him. He said everything was fine and that he was waiting for corporate to do their part to finalize everything. I asked about the week wait and was able to move the pick up to Monday. He mentioned nothing about having to try another bank. Same thing happened Thursday and Friday. Literally, six hits on our credit (each). Typically, a dealer deal with one bank. That one bank pull a report from one bureau. We called Friday to ask him to stop, we couldn’t understand what was going on. So he then decided to be truthful and literally said that they have 15 banks that they try through (the craziest thing ever) and that they were going down the list. He asked if either of us knew anyone who worked, worshipped or lived near a bank an hour away because the bank that they are trying through requires it. So weird, he was running inquires through banks that we clearly did not qualify to use. So basically, on day one he went away for minutes and came back excited as if he actually got an approval. So dishonest!!! Who would want their credit ran 15 times!?!? It wasn’t that important, we would have just waited four more months and purchased using cash. We then said okay, since we’re not approved you’re issuing a refund now? He said no, we have to wait for corporate and hopefully we can issue it one day not week. This was all so crazy, I asked for a manager because he was able to instantly change me but could not instantly refund me. Obviously, the manage was “not in”. Seeing as though Lance avoided us for days while trying to be deceitful. I am going to avoid calling the manager and being avoided, here’s the review instead. We will be going to one of the surrounding RV dealers next time. Update: I have disputed the transaction after waiting almost a week for a refund. I called the office and left a message for Bert numerous times before today, no call back. I asked for the number to corporate and was advised that there is no corporate office. This company is a scam.

promised that they would order another set of missing keys that were misplaced by Kyle in their PDI Dept. We also noticed the sink covers were missing. They couldn't find them and promised to order them. Lastly, after we drove to our destination we had a light symbol that displayed gas cap. When we contacted them for the first 30 day inspection, they did not have an opening until a month later. They charged us $167 for diagnostics and repairs of warrantied items. This is a brand new RV. You should stay away from them and don't trust Tony CSM.

picked up our travel trailer today and the sales team and service department went above and beyond. Our demo was informative and the tech was more than patient. When a problem was encountered with the hitch install and it was discovered we needed a drop hitch the included and installed with no charge. The man in charge of the parts counter gave us great advice without ever once trying to sell us anything. Despite all the bad reviews I HIGHLY recommend this dealership. Too many people take the time to post the negative and not the positive. When it is time to upgrade we will definitely be back!

from Peter. Peter sucks at communicating and then accuses you of “making demands” when all you’re doing is trying to negotiate. We went to their dealership in Frederick and bought our camper the same day from their professional and friendly salesmen.

issue. Picked up today and jerks peed in our toilet! Wish I could post picture!

second payment the fridge stopped working. Tried calling service 3 days went by no call back. Contacted salesman told him what was wrong a day went by did not here nothing. They were happy with just getting my money and not worrying about taking care of anything wrong Stay away from these people go somewhere else

Be very careful before you place a deposit on a new motorhome. Originally the Jayco 36H was tentatively arriving late July 2020. I am now being told by Mid October. Once the order is placed even if it is not started 2 months later, non refundable is non refundable. I guess I made my bed so to speak, should have been more cautious before placing the deposit. Please be sure before placing the deposit. All I can do is wait or loose the deposit.

We bought a brand new highwall popup camper here. The salesman, Shawn Monroe, was very helpful and went above and beyond to get us on the road with our camper.

The customer relations is absolutely horrible. Don’t tell them any problems or concerns you will be responded with I don’t give a hoot attitude. Paid for a prep service of 1200.00. They did nothing but said they did. It would be to Long to describe here. Best advice I can give is go across the street to Leo’s (from Gambrills location). The manager Jordan has the rudest attitude and our sales person Sam only knows how to turn on lights. They don’t know anything about RV’s.

Recently while on an RV trip we made a purchase of a breaking system and scheduled the installation at the Chesaco Joppa Md location. All service was performed timely and satisfactory. What followed afterwards impressed me as it relates to customer service. We were ready to leave when we experienced a totally separate problem with our towing light hook-ups. This was not related to the service we had performed. Since we were in the middle of an RV trip it was imperative that we have fully functional towing capabilities. Ed with the service department went above and beyond the call of duty to assist us in repeatedly trouble- shooting the problem and creatively resolving the issue so that we could get back on the road. I am grateful for the efforts made by Chesaco and Ed specifically!

Do not go to or buy from this Dealer..... They took our Deposit and then an hour later refused to sell us the trailer. They Lie and Cheat STAY AWAY.

I brought my motorhome in for recall and a couple of minor items. After a month they called and said everything was done. I went to pick it, paid my bill and was told the motorhome would be brought up front shortly. After 20 minutes it appeared. The driver got out and turned it over to me. I got in and the jacks down alarm is going off. I tried a couple of things to clear it but it didn't work. I went back in and asked if a tech could come out and look at it. After 10-15 minutes the service writer came out and said I had to fill out the service work order paperwork and pay a $139.95 service deposit before they would look at it. Really? But, since it was a 2 hour drive home I agreed. I went back and waited. And waited. During this time my son and I figured out the problem was most likely a bad pressure sensor on one of the jacks. Finally a tech came out. He was clearly annoyed at being there. I explained what we did and what we found. He simply said, "So." I asked if they had a sensor in stock. He said no and went on to tell me that we couldn't leave the motorhome there to be fixed. As I was about ask why he said, "It just doesn't work that way. You'll have to leave now." Wow. I went back in, got my "service deposit" back and was told they simply don't have room for rv's without an appointment and since everything was fixed on my first appointment, that appointment was over and I would have to reschedule. It took me several calls to get an appointment the first time, and that was a two month wait to get in. Now, I don't blame them for the bad sensor. It happens. But they were going to send me out with a warning buzzer blaring. I found the jack manual had been pulled out from my bag of manuals so they clearly knew about it and tried to work on it. That explains the 20 minute wait for it to show up. Not one word from the guy that drove it up. No help at all. The service writer asked if I wanted to schedule another appointment. No thank you.

From the sales team to the owner Steve to the service department the customer service is just terrible ! I’m not quite sure how this place is still in business with it’s unethical business practices . Save yourself time and money and stay far far away from this business

Took my camper there to have a few minor things fixed.... took 6 weeks to get an appointment and after finally getting an appointment and dropping it off I then waited another 8 weeks only to find out it was not even looked at yet!!!!! No one could help me or give me any answers!!!!!!

Steve Shapiro, CEO, scheduled service canceled three time now as of 08/19/2017. Contacted Steve Shapiro this AM regarding the same poorly managed operation at the Gambrills, Md location. Poorly staffed, not knowledgeable in RV's for sure. Stopped in yesterday to confirm our scheduled service for Monday to only receive a call today from Dominic it was yet canceled again. 3rd time. Did not even get a chance to speak with Dominic being non-available at the time. Hard to believe they stay in business reading the negative reviews on the net.

I just bought a camper from here and will NEVER go back. I1st the saidman Chad quoted a price and a payment plan. Then the day we went to pick it up I was quite a much higher payment and nothing they wanted to do about it. Chad was all into selling it then said he wld be there when we picked it up. Chad never showed when we picked it up and when we were done wth the deal no one was there to even help hook it up. No one called and apologized no one called to see how the sale went or if we were happy it's like they get you in the door and then they are done wth you. Customer service sucks majorly . Never had such a bad experience ever and spent a lot of money . Salesman Chad is all about getting you to say yes then you won't hear anymore from him. I will make sure I tell as many people as I can don't trust this dealership!!! Very unhappy experience there .

My wife and I purchased a 2011 5th-wheel from the Joppa location. We were told it would be Maryland state inspected and any problems would be fixed. They also were to clean it and perform an orientation with us. As we went through the orientation we asked why the gas connectors we're showing red indicating an empty tank when they said they filled the tanks and the gas was running; the service tech said he would look at it before we left along with several other things we found that were not fixed. Within 3 days of purchase the refrigerator, stove, oven and furnace we're not working. We called to see what to do because they provide a 30-day warranty. They told us to find someone near us to look at it and they would pay for it. A service provider came out and after looking at it found the gas lines leaking and out of date equipment. My wife, myself and our 2 dogs live in this RV, it is our home. I called the Joppa location and after several attempts finally made it thru to someone only to be told by the manager that there are no laws against selling out of date gas line equipment and that we were to pay the service provider here and then they would reimburse us. I refused to do that as the issue was still not fixed and this should not come out of my pocket. I was passed along to the service manager and the sales rep that helped us just to be told that everyone was too busy to help or talk to me. We were told that everything was inspected to Maryland standards and we paid several hundred dollars for those inspections. Chesaco JV- put our lives and well being in serious, negligent danger and now refuse to return our phone calls or help