Cadillac of Las Vegas

this dealership. I cam back after a few years driving cars from Lincoln and Range Rover, what a mistake that was. Alex is great to deal with and made the purchase so easy.

comfortable throughout the whole process! I traded in my car & bought a new-to-me used car and was done in less than 2 hours. I highly recommend this dealership!

knowledgeable, and quick. I did not once feel pressured in purchasing a vehicle from Alix. My first time feeling at ease and happy leaving a dealership for once.

from. He made the car buying process smooth. I would definitely buy next car from him. The car I purchased exceeded my expectations.

vehicles. The staff is excellent. Sam in Service is always helpful and takes care of me. Alix is trustworthy and is always looking to get me the best deal possible. He is very knowledgeable and helpful with everything from beginning to end and even after the sale he follows up. They have made a life long customer and friend. Thank you guys!

Thank you Mindy Martin for making this a painless process !!!!!!

Everyone treated me with good service I recommend this dealership.

Never answers phone. Been trying to schedule follow up to learn the technology that was never explained.

Alix!We just purchased a 2025 Optiq and Alix is very helpful, took the time to answer all the questions as it is our first EV. The financing options they offered were clear. I highly recommend Alix!And we are definitely going to be back when our lease is up.

! Best dealership ever, always buy here and only here always treated right. Thanks again!!!

Sales manager was also helpful and I would recommend this dealership.

Second Cadillac we bought from her. She is pleasant and knowledgeable and she is not overbearing like some sales people.

The agents are very helpful and make you comfortable & gave a good clarification on things you need to be informed for.

This is the 2nd vehicle I have purchased from them. Mindy, the sales rep, was amazing. Very knowledgeable when I asked questions and when she did not have the answer right away she went and got it for me. Plus she is very kind and sweet.

relaxed experience. Everyone there was very nice and friendly not to mention helpful.

friendly. Paperwork completion was organized and thoroughly explained.

The internet sales manager passed me to another manager who passed me to a salesman who really could care less about my needs. Likely because he was not getting a commission. After 3 weeks I called about floor mats and had to call twice to hear they were ordered the day I asked! Not 3 weeks earlier!

Everything was laid out to me ahead of time before we got into the nuts & bolts of finalizing a deal. The small talk (other than business) with Mindy was easy going & fun filling knowledge.

will offer coupons for service and not honor them very dishonest. Take heed to my warning go to Findley Cadillac for any service needs!!!!! Edit 09/19/2024 I spoke with the General Manager Larry he definitely made everything right and honored the coupon that I brought in that day. He insured me that this will never happen again, thank you Larry

Recommend Thomas! I recently had the pleasure of purchasing a vehicle at Cadillac Las Vegas, and I couldn’t be happier with the experience. From start to finish, the entire process was smooth, professional, and stress-free. A special shoutout to Thomas, the salesman who assisted me. He was incredibly knowledgeable, patient, and attentive to my needs. Thomas took the time to understand what I was looking for and made sure I found the perfect vehicle. His friendly demeanor and no-pressure approach made the whole experience enjoyable. If you’re in the market for a new car, I highly recommend visiting Cadillac Las Vegas and asking for Thomas. His exceptional service and commitment to customer satisfaction truly set him apart. I’ll definitely be returning for future purchases!

Attention to detail and treated me like family. Would definitely recommend.

He was amazing. Made the deal happen when no one else would! Everyone was very nice and helpful. In and out in 60 minutes.

I DRIVE into Cadillac Service for a AC / Overheating issue and Radio Screen issue. They have my car for a week and I day before I am to pick it up I am told my car is NOT DRIVABLE!! Mauricio in Service calls me and tells me that my car is not drivable...I tell him I NEVER authorized any inspection for the rear since my problems were AC/Overheating and Radio Screen. Why their mechanic would take apart my car from the rear when not told to is beyond me. Car did not have any noise at rear when I took it in and it was DRIVABLE!!! Now I have no car. My car is my business and everyday I do not have my car I am losing money. They took my car apart and expect me to pay them when they cannot put it back together the way it was and DRIVABLE....Cadillac you should have just stuck with the issue that I took my car for since I DID NOT ask for this. Now I have no car and everyday I am losing money. I believe speaking to an attorney or even file a claim. This is unacceptable.

needs. I wish they still had the home delivery process but either way we were in and out of the dealership in less than a hour. Great people and great service.

Very deceitful. Sales manager called to ask what they could do to fix things then never called back even after I called him Said they gave me a discount only to hide it in the contract that actually cost me money Don’t ever buy or lease from these crooks

at Cadillac of LV are absolutely amazing! We just finished our fourth lease with our Escalade and picked up our ‘24 model that we had ordered a while ago (the waiting period from our order to build was a bit much, but NOT Raul or CLV’s fault). Our latest Escalade is beautiful and Raul was very helpful and informative, and Shelby is incredibly kind and helpful, not to mention really fast getting through all the paperwork. Over in service, Britton has a bottomless amount of knowledge about everything Cadillac, no joke. If we ever need ANY issue, or have ANY questions he’s the absolute best! You really can’t go wrong at C of LV. I highly recommend this dealership!

very professional. This is a great place to consider for your next car.

my dash & making sure I know how. I also like the roadside assistance very easy to connect.

They dealt very fairly and always got back to me quickly. I would buy another car from them again.

Thank you for making our experience the reason we will be repeat customers.

Standard time spent doing paperwork, calls, financing and the things in between. Salesman I had was good, was able to provide me pictures, videos and provide answers to most of my questions. Only issue I came across was when it came to releasing the car to the carrier who was shipping the vehicle to my address, had to wait a day until the bank finalized their portion.

Billy was very helpful and polite. He got me into the car of my dreams! If I could give 20 stars I would.

My sales representative was Joe did a great job very patient and got me the car I wanted. Definitely have Customer and coming back again when I need a new Cadillac The finance manager, his name was Ted and he was very personal as well explained everything and got me the best warranty for the best price possible the manager Shawn came and introduced himself, and I couldn’t ask for a better experience very happy customer

Honestly got impression they would rather not be bothered. If you are buying a Cadillac you expect a outstanding and upgraded car buying experience. You won't get it here. It like a Cadillac dealership if it was run by the government. Just go to another dealership and save yourself the beat down. Also make sure you ask and get details about their service center as it relates to your car.

Kept me apprised of inventory for months so I could find an Xt4 in my price range.

of Las Vegas west. Thank you Raul!

Pricing was fair and vehicle was in line with what i needed.

I applied for auto loan on Thursday evening and was driving my new car the next day. Financial person explained every detail of the application until I was satisfied. Great dealership. Thank you

I could not got a better deal somewhere else.

Vegas, NV. Herron Thomas was my Salesperson. I appreciate his time and effort of keeping me informed of the dealer date and time of my new Cadillac. He was very friendly, patient, and knowledgeable. I will recommend him to my family and friends.

years from my friends at this dealership. Really, many of the employees, such as Doug and Alix seem almost like family after all this time. I am treated so well that I can't imagine changing what has worked so perfectly.

members of the maintenance and service team, because they really deserve less than one star.👎 As for the sales person,The maintenance team is dishonest and deceitful.👎 I recommend that you be careful when sending your car for service at this place👎

Live in the Phoenix area, went to Las Vegas Cadillac to find the vehicle I wanted at a fair price.

Helped me buy a car fast, will be going to him more often!

One of my required options was to have a wireless phone charger. I was assured one could be ordered/installed for a cost of $500. The charger came in, but, could NOT be installed. This was due to factory wiring not being in place. Someone at Cadillac should have known the wireless phone charger could NOT be retrofitted into my car. Then I basically had to beg for my money to be refunded me versus someone making sure it was. This is the 3rd time I've submitted feedback saying I'm not happy and yet they keep sending me text messages and emails asking for feedback. Doesn't make a lotta sense to me. How many times do you need to be told I'm not happy? Nobody has bothered to contact me.

Take time de resolve my issue with de car ! Don’t make real inspections on the cars … im very disappointed

with our lease. We have purchased or leased from this dealership numerous times with complete satisfaction. Thank you Mindy, Ryan,and Shelby!

!! This has been the most horrible experience with a dealership for my husband and I we bought a Cadillac escalade on 08/02/2023, after finishing all the paperwork and before leaving the dealer the car rear mirror video mode was malfunctioning, so they ask us to come back so they can fix it, we receive a call from Samanta a week later to pick up the car and she said that we had no issues anymore but before leaving we notice the backup mirror video mode still not working and that we had a chip on the driver side door that wasn't there before( which she tried to blame on us) she call the technician and he wasn't even aware of the back mirror malfunction. (reason why we left the vehicle there) also air bag light turns on in front of the technician and a few days later suspension light turn on too. So here we go again to leave the car to get fix, they keep the vehicle for ALMOST A MONTH this time, with us calling so they can give us an update or letting us know something about the issues with the car, we went to the dealer personally talked to Thomas ( sales person) Ted ( financial) and Shaun Graham ( manager) because we want it to return the vehicle for all the issues it had, but he said that we can't, that he was going to make sure they fix everything, give us his card and told us to call him for updates, calls he never answer. when they finally finish the vehicle, I went to pick up the car, I ask Samantha about the work they did, and she said that is nothing they can do about the suspension because the warning lights are not there anymore. my husband was out of town, so I took the car home and parked in our driveway. When he came home and take the vehicle to wash then he notice that the step on the driver side door was all scratch from the bottom, we went to the dealer and this time we talked to Ryan Hardy( General sales manager) he told us that they will take care of the issue, give us his card and that we will receive his call Monday morning ( call that we never received) my husband call at 5:00 pm that day and he said that he was going to call him back in 40 minutes and guess what?. He never did! So next day I left a voice mail to Ryan because he did not answer my calls and later, we received a call from the service advisor Samantha telling my husband that maybe it was me who make that scratch on the vehicle because "I told her that I was going to take the vehicle to California" which is a complete lie. The vehicle was parked all the time in my driveway which I can prove because I have cameras recording all day every day, so now we have to pay over a thousand dollars to get a new step installed. I wish that I would have read all their negative reviews before doing business with this dealership. SAVE THE TROUBLE AND GO SOMEWHERE ELSE, HORRIBLE CUSTOMER SERVICE, THEY WILL NEVER CARE ABOUT YOUR BUSINESS OR YOUR VEHICLE, VERY UNPROFESIONAL PEOPLE RUNNING THIS PLACE, WE LEARN IT THE HARD WAY.

repair they made.

the paperwork and both were delightful! We bought out our lease so some of the questions below are non applicable; however our experience with Cadillac of Las Vegas was wonderful so I stated that below.