BMW of Henderson

dealing with my paperwork to buy the BMW 2024 449i. The car it’s in great condition and even he sent me a video and pictures while I was shopping around, this helped me a lot to make a final decision

Casey, the sales manager, were both great! Jagger was helpful through the purchasing process. He even arranged a genius walkthrough of the car before we drove it off the lot. That is where someone knowledgeable with the nuances of the car walk you through its tech feature. Dex and Kyle were great in helping us with this invaluable service. I would rate this dealership a 10+ and would highly recommend them to anyone interested in purchasing a new or a certified pre-owned BMW.

future needs, and time needed for repairs. Because the shuttle was running late, and I had an appointment to get to, he sent an Uber for me so I wouldn’t be late. Now THAT is great customer service! Thank you

with. Everyone’s always so friendly and it’s a beautiful store. Gregory was my consultant and he was marvelous. He treated me like I was the only one he had to deal with that day. Took care of everything I needed to do with my car. It was a perfect experience.

He had to manage transition from 2024 to a 2025 model, & the tariff business.

years now. Ian in the service department is one of the reasons we keep coming back. He’s professional, friendly and reliable. Thanks Ian.

There technicians and service advisors always deliver what they promise.

Everyone involved...Yoshwa Shields, Michael King, Jonathan Faubel and the genius Yari...were easy to work with and help me select a car that fit my needs. From completing the initial order to delivery, everything went smooth. I trust them and I also consider thenm my friends.

service. We will be coming back for service and purchase a new vehicles here

! Excellent communication, always responds in a timely manner!! She keeps me coming back!

incredible. He is outstanding. I am so pleased with the attention he give to me as a customer. Thank you, Kylie!

oil change and in the process of speaking to Gregory, I mentioned that my family and I were taking my son on a road trip to celebrate his 2nd birthday. Gregory not only ensured that the oil change was completed. Unbeknownst to me, he had the spark plug service done, brake fluid changed, air filter element changed, and the tires inspected and properly inflated. All of this done under warranty while waiting roughly 3hrs. Gregory's knowledge and attention to detail, were paramount to me not having to pay anything out of pocket for the services rendered. I commend you for employing such an engaging and positive individual, he is truly an asset to your organization.

Hats off to Albert who knows his customers and their BMW cars.

of Henderson. Non-scheduled maintenance required due to Brake Pad Maintenance Warning Light. Also the Servicing Department performed required 2015 X1 recall issue regarding "Coolant Pump Electrical Connector Retrofit.

Feri is the best! She is very personable, knowledgeable, great communication and listens to her customers.

The entire staff is friendly and helpful. The sales process is efficient and transparent. I worked with Jagger Fagundes, a gentleman who is pleasant and very knowledgeable about BMW's product line and technology. Within a hour and a half after meeting Jagger, we found an X5 with the options I wanted, went for a test drive, and agreed on a price. The X5 was detailed and brought to the new car delivery area where, Yari, the BMW Genius spent thirty minutes with me explaining the technology available in the X5. The entire staff is outstanding and after driving the X5 for a few days, it's exceeding my expectations. Having purchased numerous Mercedes, BMW, and Lexus products during the past thirty years I have no reservations in saying that BMW of Henderson provided the best sales service I have ever experienced.

Communication with the service team could be better. Overall, it’s pretty decent.

Very helpful and knowledgeable of BMW. Waited all day until I was able to get a loaner vehicle.

I came in with the car in mind and left with exact car. They were friendly and weren’t pushy. I enjoyed my purchase and my time spent with them. I would recommend 10/10.

Of Henderson Service department where my Service Advisor, Gregory Mercer took care of the issue quickly and efficiently. I was back on the road as quickly as possible. I really appreciate everything they did for me.

the repaired vehicle on time. I recently sold a vehicle that was repaired by BMW of Henderson and because of the service records I was able to sell the car for more.

The total experience made my purchase worthwhile and memorable from start to finish.

The service department is excellent and very knowledgeable.

!! Run, don't walk away. There are too many other choices. They are non-responsive after they get your deposit. Justin, the finance manager, was cordial until he found out I had my own financing and then he lost complete interest. Jonathan, the GM, will send you a nice intro email, but then will disappear if any issue comes up. Good luck getting a return phone call. My purchase took over 30 days and I had to email or call every step of the way to get done and find out what was happening. Every step! Their responses were curt and borderline sarcastic. Now my temp tag expired two days ago and I still don't have the title in hand to get plates. Overall, a horrendous experience for the purchase of a $70k vehicle!

Gregory was very efficient and made me feel confident with the services purchased.

No 'high pressure', asked pertinent questions and willingly answer all questions. A GREAT addition to the BMW Henderson family!

Henderson. He was amazing and got me into a great vehicle!

and I can confidently say that he is the best service advisor I have encountered, not only at BMW but across all dealerships I’ve dealt with. From the moment I walked in, Kyle exuded professionalism and passion for his work. His extensive knowledge about BMW vehicles was evident, and he took the time to listen to my concerns, ensuring that I felt valued and understood. His kind demeanor and patient approach made a potentially stressful situation feel manageable, and it was clear that he genuinely cared about providing the best service possible. Kyle's problem-solving skills are truly commendable. He navigated my service needs with efficiency and clarity, turning what could have been a complicated process into an easy resolution. His commitment to customer satisfaction shines through in every interaction, and it's inspiring to see someone so dedicated to their role. I wholeheartedly recommend Kyle Maxwell to anyone seeking service at BMW; his expertise and compassionate service will undoubtedly enhance your experience. Marcia Evers

The free vehicle check up was great, my rep was great. The electrical check up was great and done with a far price but the price to do the recommended repairs were almost more then I paid for the 2004 z-4 car!

my first BMW product. I’ve recently purchased the x5 xdrive 40i. Kyle Hisanaga helped me more than any other sales person that I’ve worked with and I would highly recommend him to anyone who is interested in getting a BMW The overall experience at the Henderson of Las Vegas branch was exceptional. Everyone was very friendly and helpful and I will be recommending all of my friends and family to go there and experience what customer service should really be like. Again much thanks to Kyle and my finance person you guys are awesome.

our leasing experience easy and convenient. I highly recommend him and the BMW of Henderson for all your car purchase and leasing needs.

subjected were dressed and answered. Thank you!

I needed a battery replacement. Victor was my service agent and was great from start to finish. Service sent videos showing and telling what they checked on my car. All of my settings were still in tact when I picked up my car! Yeah! My only issue is that my brake fluid light came on on my drive home, saying it needs to be serviced. I think it's just a computer date issue, but I would have hoped that was checked while the car was being serviced.

GREAT JOB! She is great with customer service and communications!

Scheduling the appointment over the phone was easy. I dropped off my vehicle and was greeted promptly and shown to the waiting area. Working with Albert as the service advisor was great. He kept me up the date on the progress and notified me when the vehicle was done. Picking up the vehicle was easy and a fast process. I would go back to the service center anytime for issues with my car.

They have great customer service. Yoshwa was great!

on getting the information without going around the bush. My sales agent Ms Feri is awesome allowing me to review the numbers and less of the hard selling technique that is common in most car dealership. The processing was quicker and technical assistance was also provided for better understanding about the car. I would recommend this dealer..

I had scheduled service for my vehicle over a week in advance. No phone call in advance, but that’s not the issue. When I arrived early for my appointment, there were no less than 5 advisors not assisting clients, two of which were shopping online as I could see their computer screens. 20 minutes after I arrived, service advisor Kyle came over to get me. We sat down and I explained the issue I was having. He asked if I had planned on leaving my car and I said yes no issues and he said “good, because we are backed up 3 days so it’ll be next week”. Once again no call in advance to let me know this. I was rightfully upset and had no ability to leave my car so I went to leave and the service advisor was very indignant and said “don’t blame us for your issues”. Customer service doesn’t exist at this business. I asked for a call back from the service manager and general manager and got nothing. I wasn’t looking for anything more than an apology but obviously that was too much to ask. Take your BMW or buy your new BMW at Las Vegas BMW on Sahara. They actually care about their clients.

always get my car ready to go get it fixed and the BMW dealership service department is the best I’ve ever had

BMW of Henderson made me feel like I’ve been part of the family for years.

The sales staff are friendly and professional. The thing I liked best was they are low key with no sales pressure at all. I highly recommend.

Henderson. I’ve been dealing with BMW’s schizophrenic rear hatch that opens when anyone with the key fob comes near the rear of the car. Unfortunately, the only “fix” is to have the dealer reprogram the hatch to require two presses of the hatch-unlock on the fob so it doesn’t just open into the garage door, random people or any other sharp and scrapey objects that happen to be behind the car. I also needed to update my maps, another “dealer must do” update, and for some reason the driver’s power seat stopped working so I made a 9:30 appointment with BMW of Henderson…big mistake…HUGE! I arrived to drop my car 5 minutes before my appointment, was ignored by several unhappy looking employees before making my way to a help desk where I stood for about a minute before the person behind the desk glanced up and said, “can I help you”. I explained I needed the service department, and he pointed over his shoulder and went back to what he was doing. I went back to my car pulled it in through the big doors where a “greeter” asked my name and for my key. I was then taken to the entry doors where Mr Greeter pointed toward the interior and said “wait over there and someone will come get you”. After about 15 minutes, a service department associate came into the seating area, talked with another employee for a minute or two and then looked around and announced my last name. I let her know I was there, and she introduced herself as Julia and led me back to her desk where she asked what the problem was with the car…could have sworn that was part of what I laid out during the appointment setting part of the program, but hey I love repeating stuff, so I ran down the 3 things the car was in for…She said, “we have a $500 dy-ag fee”. I asked what a “dy-ag” was and she smiled and said “diagnostic”. Ah, so cool, never knew I was going to get learned some new hi-tech lingo when I dropped my car…what a treat! After about 45 minutes of “dropping off” my car, and learning some new cool, hip auto-dealer lingo, I was on my way back home courtesy of my wife. Good thing she had the day off, because I was never asked if I needed a ride home or if I needed a loaner vehicle, perhaps a bicycle or a pair of roller skates. At around 3:30 on the day that I dropped my car off I got a text from Julia saying she was waiting for the “diagnostic from the technician”. I assumed this meant that the tech had hooked my car up to the super-duper BMW “dy-ag” machine and we were simply waiting for that “dy-ag” report to explain why the seat didn’t work, fix it, change up the hatch control, download the latest maps and I’d be B’mn down the road the next day…Once again…big mistake…HUGE. At about 12:30 Friday…I reached out and asked what the status was…at 2, (stellar customer service), I received a response from Julia letting me know that…yep, you guessed it…she was “waiting for the diagnosis”. After 15 minutes I got a follow-up saying she was still waiting for it to get into the shop for the “dy-ag”, but “yours is the next one to go in :)” the smiley face really saved the day…I was on the verge of getting upset until that little smiley face popped up at the end of the text. When I asked why they gave me an appointment for Thursday morning if they didn’t have enough techs to do the “dy-ag” of my driver’s seat until Friday afternoon, she informed me that they were, “very busy” and that those appointments are more like, “place holders”. I finally had enough and told her to take my car out of the “dy-ag” rotation and that I would be over to pick it up in the next 30 minutes. Honestly, if their service is anywhere near as inept as the scheduling and customer service, it’s probably a blessing that they didn’t do any actual work on the car…most likely the maps would have set for a lovely tour of Istanbul, the hatch would have been hermetically sealed and the seat would have launched me into outer space.

advisor was excellent. service was done quickly and on time and done perfectly.

Great news I was only 0.3 miles from the dealership and I have run flats. Literally so late in the day and the day before the 4th of July and Gregory Mercer was able to get me in and get me back on the road with my new tire as if it never happened. I am so grateful and really for the situation it worked out to be the best possible situation.

sure all my questions were answered perfectly.

The team was professional, accommodating and I feel they gave a good price for my trade. They took time with delivery of my vehicle. Genius was patient while going through all the details of the car. Yoshuwa Shields was great to work with, he was informative and patient with all our questions.

this dealership. They Listen to the customer

Fari went above and beyond to make a deal on my new car.

I did not have issues to for resolution so can’t say too much. Overall, BMW of Henderson has been very good.

Three hours for an oil change is too long.