Big Star Honda

The last month today I was stand on the front for more than 20 minutes no one said anything to me

I came in knowing the exact make , model and trim I wanted (24’ civic touring). The process, while a bit drawn out was fine. I paid half the price upfront , and financed the rest. Not overly pleasant, but easy enough. However , as is too often the case the pleasantries stop after your purchase is complete, and paper work is signed . I had to take my car in for a transmission recall last week. It was an inconvenience from start to finish . It took three calls to get the appointment schedule , due to the rep in the service department stating there was “no recall on file” despite me confirming with Honda itself prior to calling and giving the rep my vin. She would not schedule an appointment and told me to do a walk in with the recall notice in hand to schedule (not to walk in and receive service , but to walk in and schedule) . I had to call three more times before being given an appointment. I was told to bring my car in on Saturday prior to 8:30 AM to have it serviced . I did , however my car was not even touched this day . I was notified at 4pm that day that I would be without a vehicle until the following week. I was not offered any type of accommodation, aside from an Uber to pick up the car when it was ready . When I went to pick up my car the experience was curt and rude . I was handed my keys and left in a parking lot in the middle of a Hot Houston day . My car was not driven to the front to meet me, nor did anyone even offer to show me where my car was parked. Lastly my car was not washed , despite multiple car care packages up sold to me including one with multiple “free” car washes. This is actually the second time I brought my car in to be serviced , requested to cash in on one of my car washes and it flat out not be done . If you’re buying a brand new car like I did , I’d imagine the need to go in for services/parts may be minimal and the inconvenience/unsatisfactory service may not be as often of a reoccurrence but if you’re buying a used car and will need to contact them more frequently I would advise you to maybe explore other options before committing . Also EVERYTIME I go in or receive a call , they refer to me by a name that’s not mine . Despite correcting them multiple times . It’s like I paid you 15k up front , pay 500$ every month , the literal least you could do is call me by the name that’s on the screen / paper in front of you when you reach out. That is quite literally the bare minimum

Practices and Rude Staff My experience with Big Star Honda was nothing short of a nightmare. From the start, they coerced me into paying for window tint as part of the deal, but then refused to let me choose the product I wanted. Instead, they cited some vague, unwritten policy that no one could clearly explain, which conveniently allowed them to choose the tint after the fact. This shady practice feels like nothing more than a bait and switch. The sales guy, Daniel Okwuokenye, was incredibly rude and dismissive. When I questioned the policy, he not only refused to help but also made a small, yet deeply offensive racial remark comparing "illegal" car tint to buying a BOMB (....like WHAT?!?!) one could only assume he mentioned this because of my skin color (my family is originally from india). This kind of behavior is absolutely unacceptable in any setting, let alone from a car dealership that's supposed to value its customers. To make matters worse, Paul, who is supposedly a manager, had the customer service skills of a worn-out seat cushion. His condescending attitude and unwillingness to address my concerns only added to the frustration. After a lot of back and forth, Rene finally agreed to get the tint done, but I didn’t even get to bring the car in for three weeks because they kept pushing me back. Apparently, someone was on vacation, but this was never communicated at the beginning of the whole deal. The entire process was a huge inconvenience, all for something I was forced to pay for as part of the deal. This experience has left a very sour taste in my mouth, and I will never recommend Big Star Honda to anyone. If you value your time, money, and dignity, avoid this dealership at all costs.

2024. I have had about four-five alignments, and a problem persists. Today, Mr. Jose Navarrete the Director of Service drove the car and I as passenger. While driving, it was clear the wheel was still not centered and, when centered, my Civic pulled right. I saw Mr. Navarrete adjusting the wheel back to off-Center several times to avoid the pull...Mr. Navarrete drove it for about 20 minutes and conclude it was "just a drift." Sir, new cars don't drift off to one side consistently - there are clearly issues with this vehicle - 4 to 5 alignments have been done, and there had been an engineer apparently on site as well; however, when I asked for the engineer’s report, or notes, I was told, "there is nothing written down, and there is no report.” I have not ever heard an engineer who doesn’t not make a written report on an issue. The possible name of the engineer is, "Bill Nu." I asked how that is spelled - Mr. Navarrete just ignored me. I told Mr. Navarrete, that I was just not sure of the safety of the car as my wife and toddlers drive in it - and if he can try rotating and balancing the tires - he said he cannot. Mr. Navarrete did not show care for the safety of my family and children. He’d mentioned to me that I can call Honda back with my current case number and go to another dealership to look, because he could not do anything to it. My number is on file. Thanks.

excellent customer service. He made this experience by far the best experience I've ever had at a dealership. The Finance Department @Freddy De La Rosa was excellent as well. I will be coming back to this dealer. I love my new car!

will bring you back. Excellent customer service.

from Big Star

Dylan Thornburg was Awesome and did an excellent job . I will definitely come here again.

Outstanding support and very courteous and friendly. Will make sure to contact Ross next time.

services. Dylan was able to get me in and worked to make sure all of the services were performed timely. Appreciate the attentiveness and updates throughout. Thanks

good and the finance manager was wonderful to

trying to get this fixed. Takes 3 hrs for an oil change. Did comp the charge but time wasted.

He explained though what was wrong with my car and what the mechanics has to do and how long it will take. Very polite and willing to assist you.

environment. Estimate wait time always right

Camden and his manager Danny made it less stressful.

that was recorded of my engine.

several complaints we have been having in our recent visit. I am not happy with the fact that they want to avoid the issues and then to still ask for a good survey is what baffles me.

Never going to go back, or referring business to them.

It was a good price for the mileage it had on it. We went to see the car, and I was surprised that the price was raised $3000 because Aftermarket accessories were being added. My suggestion would be to list all features of the car with accurate pricing on the website.

Giraldo! He made the whole process easy and stress-free. Check-in was fast. He kept me updated through out the service and made sure I was taken care of! The technician Fatima did a great and detailed service video of my car! Thank you to y'all both! ^-^

We needed to service our car for a recall. They made the appointment and told us from the start it was extensive and it would take at least half a day. Right after making the appointment we got a text about the appointment. That evening another text to remind us about the appointment the next day. We got in and we’re seen right away. No waiting. Dylan let us know right away that it was an extensive recall an most likely it would take until 2 or 3 before we could get it back. After we agreed to leave it he asked us if we needed a ride. We did not since we had borrowed my son’s car to go have breakfast after dropping the car. While we were just seated to have breakfast we got a text from Dylan, reintroducing himself and giving his number for any concerns or questions. A little later we got another text with a video showing they were starting work in out car. A little before 1 we got a call to let us know it was ready for pick up. While picking it up, he once again told us to call him with any concerns and questions. While the car was there, they went ahead and checked all the fluid levels. Great job! They just gained a new customer. Most of all after the horrendous service we had experienced so far at Clear Lake Honda that had made us question our choice of purchase. Thank you Dylan, you restored our faith in Honda.

finance team today! Jason was pleasant and engaging throughout the entire process.

quickly provide a loaner and finish in a couple hours. On a recall. I have been waiting to have corrected for two or three months service staff were pleasant, friendly, helpful, and professional.

representative most well informed and helpful and it was a pleasure meeting all the sales team at Big Star Honda. Fr. Jim Courville

appointment to completion of service. Best experience I have had in over 20 years.

Very efficient. Very nice atmosphere And very nice people very professional

Appointment time honored. Agent was friendly and courteous. Wait time for completion of maintenance check was a little over an hour. Overall great service and experience. ☆☆☆☆☆

needs alot of work maybe training

I plan on going there in the future for great service!

Had car ready the next day for pickup.

by one of the service advisors. I received great customer service from Phu! It was neat to also get a quick video update of my car from Fatima. She did great in explaining the status of my car. They are both awesome and friendly!

fast. Customer service was excellent. Kudos to their staff especially the gentleman that assisted me, don’t remember his name.

issue in the most business like manner.

customer oriented. I enjoy each time I visit.

I will use it! Just like everyone else, I tried to get the best price for a used white 2023 Odyssey. The prices listed on cars.com and big star websites were lower than the quotes that I received from salesman. Finally he gave lower price but still higher than what posted on cars.com and their websites. Talk about bait and switch! He said it's not used but demo car. I told him that he couldn't say it's new because it's more than 1k miles. It's already used. I don't care what they call that. To me it's used and nobody calls that other than used even for a demo vehicle with over 1k miles!

Good experience with Michale and Denny

when I went in person. The ask was for 10,000 above MSRP. The salesman promised a free programmed remote control and then I was asked to pay for it. This is my first time buying a Honda and think is my last time buying a Honda.

I was a customer since last 3+ years. Last oil change at this place damaged my car oil pan and this was found when I did the next change at a different place. Took the car today to ask for help to verify the problem ; Instead of showing any assistance to verify the problem, they were quick to defend and trying to dismiss me from there . The desk staff was extremely rude and angry and approaching the manager , he behaved the same with and treated me very bad and completely unhelpful . At the end I figured, they were so afraid about their mistake done. This is not kind of customer experience I will expect from such a reputed CAR company. Please take my word, save your car and do not go to this to place for any service. For me this was the last time I will ever step into this horrible place with rude staff.

I was very happy with my purchase.

service and customer satisfaction. I am extremely happy with Big Star Honda.

Called trying to get final price. Said come in. So I made appt with Alberto. . Called to let know Ill be early.. His voicemail not working. Arrived and he was out. Understandably. Waited few days for a call back. Nothing.Called and tried speaking with another. Jake answered I explained situation. He gave me sales price and I asked fir total price. He hung up. Go elsewhere!

Classic bait and switch deceptive advertising practices here at this dealership. I do not recommend this dealership at all. My experience is evident that their deceptive practices are not an accidental isolated instance and one of many deceptive instances according to reviews. Big Star Honda’s deception wasted hours of my time. I called yesterday to finalize the purchase of a 2022 Civic (ads pictured) and discussed financing, and discount incentives. After having trouble getting back in touch with my first salesman, Jacob Sadler, I was passed to another sales lady. She said I would actually need to pay an additional $6,000 over MSRP to get the Civic even though the ad on Cars.com and their own site were consistent in $100 below MSRP “special offer” (see pictures). I was totally blown away with this change in terms. I then spoke to Manager Danny Tran who said the new price is not $6k but $5,000 over MSRP. I told him I felt their advertising and them changing my deal was deceptive and potentially illegal. Mr. Tran felt there was nothing wrong or misleading about increasing the price on my 2022 Civic deal and just business as usual. He went as far to say something along the lines of this is America and he can do and say what he wants. Stay away from these unethical people.

The whole process was stress free. I would highly recommend them.

in the purchase of my new Honda. Everything was efficient and the personal experience was far superior to any car purchase I have ever made. I highly recommend Big Star Honda!

and professional. Great experience

road hazard on road trip in Houston. Our local dealer in New Orleans advised to take it to nearest Honda dealer for coverage. On April 13, Big Star said the tire had 7/32 wear and was rejected by the warranty company for replacement coverage due to excessive wear. I spoke to tech and he reaffirmed road hazard was applied for and denied. I authorized tire to be replaced and I was charged $294.34. On daughter's return to New Orleans, I took the car to local dealer. Both front tires had been replaced in May 2021 and the remaining original tire had 7-8/32 tread remaining. The car was in alignment. The tire manager said no way the other tire should have been denied replacement due to excessive wear with less than 13,000 miles on it. Following Following extensive communications with Big Star, they admitted the tire should have been covered but didn’t say why it wasn’t. I was promised by text that reimbursement would be mailed at the end of April. Additional communications followed but no payment has been received as of June 7. My recent communications to Big Star, and Honda North America received no personal response. Big Star did call to see if I wanted to sell them the car. Thanks but no thanks.

atención They habe the answer to aour cuestión

Fast and efficient! Highly recommend this place! My husband and I are very happy…

with the atención it is excelente . All good person

the additional packages. Let the customer decide on the packages.