1st Kia of Simi Valley

Knowing I was in desperate need of a vehicle, they said "pay it or we will find someone who will". I had no choice unfortunately. After having it serviced there twice, which took forever even with an appointment, I have chosen to never return. Since then they have continued to email me "You came in to 1st Kia but didn't buy, and that's totally fine, But right now, the timing couldn't be better". WRONG! Don't even get me started on this "Johnny Kia" nonsense. Clearly this guy doesn't want any accountability. The staff when I called wouldn't even give me his name. "He goes by Johnny Kia". I don't care what he goes by. I want to know his REAL NAME and it sure as xxxx isn't Kia.

this was my first visit and I left very happy and will return anytime I need service on my 2023 Kia Forte.

dealt with and I've bought seven or eight cars from different dealerships over the years. Customer service is a thing of the past, at least with these guys and Greg thinks that he can intimidate people and condescendingly talk to them as if he's a drill sergeant from the military. When I had an issue with my vehicle he told me that I shouldn't bring my car to them since I didn't buy it from them and that I should go to the dealership I purchased the car for my warranty service even though that's not how warranties work. I've contacted Kia's corporate office and reported him and I hope more people will come forward because first Kia used to be a decent place once upon a time it has since become a money grab typical stealership and will not get a dime of my business ever again. If I could I would give him no stars.

choice. Service is non-existent, model inventory is minimal, phones are never answered and calls are not returned. The most unprofessional dealership I have ever dealt with!

would not recommend this dealer to anyone. They have lots of complaints about rude treatment, and I was the subject of his unprofessionalism, spoke under his breathe about a request I made in jest and was too unsure of himself to say it to my face, so he made the comment passing by me rather than to my face, His general demeanor does not represent himself in a professional way. They told me they were doing me “a favor” by doing my lease buyout paperwork, a total of over $14,000 dollars and his demeanor was disgusting for a professional position he is in. Clean your act up or learn how to speak more respectfully to a female senior customer!!

April 21st. The salesmen's who picked up the phone was Josh, a very nice and polite guy. I explained to him about the car that I'm looking for and I told him that I have $5,000 down payment and to pay $600 a month out the door for sixty months, Financing. I explained to him that I need all the numbers prior to me coming to the dealer at Simi valley. Josh took the time to check, and he called me back saying I have a great news for you. We can give it to you for the $600 with the $5,000 down. Just come over. I said grate and made an appointment with him. At the appointment they increased the number of payments/months to 84 at $600 a month and the Manager JOHNNY KIA said that he was next to josh when I called the dealership and that i never said 60 months, which was clearly a lie!! because they recording the calls (I will get back to that). JOHNNY started all is sales pitch on us and why we are not understanding, and he give us the car at no profit, and 84 month is what everybody doing etc. etc. The deal that he was offering after he worked so hard, I already got from a different kia dealer without any negotiation. Once I realized the game they were playing, I understudy that we cannot buy the car from them. I don’t mind if the deal that I was asking is not doable for them, then they just needed to say, no we can’t, and I wouldn’t lose my day of work and drive all the way from Tarzana to simi valley and back. 40 minutes after I left the dealer, I received a call from JOSH, and he was telling me that he listened to the recorded call and that it was 60 months!!!

courtesy that we were treated with by one of the service reps at this dealer. There is only 3 reps at this dealer. Brian, Odín and Sang. Brian and Odín were great! They’re anlways very courteous to our needs. Especially Brian. Brian is usually the rep who we deal with for any issues we might have with our vehicle. Unfortunately when we needed a new appointment for work to be done, I was connected with a service rep named Sang Bae. Let me tell you, Sang has no business answering phones and helping customers if he’s going to be treating them the way he treated me when I asked for a new appointment! I talked to Sang and was told Brian was out ill. I was fine with that. I then told him that I needed to schedule another (#3) appointment to have my car worked on and he totally declined to do so as soon as I mentioned that I usually work with Brian and that I knew he was out ill. He immediately started acting like a total jerk and declined to make me an appointment and said for me to call back when he was back. I then told him that at that point I just needed an appointment so I could get my transportation situation handled for drop off and he continuously declined to do so and gave me the worst attitude. I think I have ever received at a dealership. I was so angry that I let a day go by before calling back to speak to someone else. I made it clear to him that at that point I just needed an appointment. He could’ve made my appointment under Brian’s name and handled the situation professionally. Instead he totally acted otherwise and this has now cost them a loyal customer willing to drive an hour out of his way for their service. I was doing my best to work with the service reps regarding the issue and was doing my part in scheduling transportation for vehicle drop off and pick up, since we had chosen to continue working with 1st Kia even if it was that far away from us in comparison to the Kia dealer that is only about 5-10 minutes from our house. We were just that happy with 1st Kia after the purchase of our Telluride. I’m sorry to say that even though my issue was taken care of, professionally and courteously by Brian, I will more than likely not be returning to have work done here as long g as Sang is “helping” customers. He definitely needs to realize what his job asks for and how he’s supposed to treat the customers who shows to come to this dealer. There is a lot of competition out there for him to be chasing away the customers they currently have. Sorry for the rant, but service rep/writer, Sang Bae, needs to be mentioned here.

rest were very helpful too

support throughout our 2023 Sportage buying experience. Noah was our thoughtful guide in all of the ways that everyone appreciates when it’s time to get a car. Really helpful without any of that pushy sales thing, taking care to understand our needs, and making himself available through the entire process. Very well informed on all of the details of the cars, and a lot of other subjects too! Johnny, the manager, was great in doing whatever he could to make the deal work for us. In this particular period of car sales, where inventory is incredibly limited and availability is loaded with unknowns, it’s extra difficult at both ends, dealer and buyer – to have it all work out in a way that’s beneficial to both parties. First Kia of Simi, Noah, and Johnny – along with Henry in finance and Juan in sales made that happen. Thanks!

an engine fire safety recall on my car; they kept blaming "server issues". When my engine began making noise last month I asked about coverage for the work performed and they lied to me- they said there was none at all. I found the recall notice with the correct terms and brought it in, their service rep Sang refused to even look at it. When I persisted, service manager Greg got involved and his contribution was hostility. He lectured about the length of his workday and the number of appointments they had. He called me a child and then refused to give his own name. Collectively their entire service department prioritized their own convenience over the safety issues their own work failed to resolve.

a contact issue. They spent an extra hour making calls and working with vendors to resolve the issue.

treat women like they are nothing. I asked to speak to a supervisor & he was rude, would not let me talk & just walked away. What kind of customer service is that? If I was a man he would NOT have done that! You should review his work ethics. He gets paid way too much for what he does.

have always had great service. My last visit here was quicker than expected which meant that I could go on with the rest of my day!

lives there in Ca and I retired in Colorado, he kept me updated and touched base with me frequently

should definitely come to buy a car here they push for the best deal possible. U feel welcome and they take care of your needs.

scammers. Took my SUV in because the engine light kept coming on. They claimed it was the camshaft sensor so I said go and replace it. Then the next day they claimed the spark plug wires were bad which were less than a year old so I went over picked them up and returned with new ones. Later they said it was all fixed so I paid over $300 and picked up the car. The next week the engine light came back on so I took it back. They had it for 2 more weeks then called and said they don’t have time to figure out the real problem. I asked for a refund but they refused. Total xxxxxxx lying rip off xxxxxxxx. All they did was reset the computer so the light would go off. To top it off there were tiny white speckles of paint on the hood and windshield. since they left it outside. Don’t trust these crooks !!!!

well to management, helped to "seal the deal", and made sure that we understood most of the features of our new car. Great guy.

was ready when he said it would be. This is my family’s 8th Kia.

us time and space to look at different cars and talk things over. He reached out when we were undecided, but was always courteous and patient. Eddie made sure we understood all the terms being offered and wanted the best deal for us. Henry in finance was also very helpful, polite, and explained all the paperwork clearly. Thanks again 1st Kia. My Sedona had 185,000 miles and I hope to put that same amount on my new Soul!

It’s a pleasure dealing with Robyn Evans, she always takes good care of us. My husband met Greg Thoma, he was very helpful and really went the extra mile to help us with our problem. We were very satisfied with the results.

Johnny and Jeff we’re great, they made me feel very comfortable during my used car buying experience and didn’t overwhelm me with anything I didn’t need! On top of all that, they gave me a great deal too and I COULDNT BE HAPPIER!!! I would definitely recommend this dealership to anyone looking to get a Kia!!!

My salesperson and everyone I spoke to was friendly & welcoming. The car lot and the interior building and offices were clean. After a rocky start we were able to make a deal and I bought a Kia Forte. Great little car that had plenty of included options. Very happy with my Purchase

Immediate service when I drove up; conscientious, friendly and inviting. Robin is great! I like the accommodations in the green room and did not have to wait long for service to be completed. I like getting a status report on things that need to be done to keep the car functioning reliably. I highly recommend 1st Kia.

Excellent service and response when I arrived. Sang was more the helpful and kept me informed on everything. Waiting room was pleasant and coffee with pastry was a nice surprise. Spoke to Josh a sales rep and even that was a pleasant surprise! He was more then helpful with my questions and was eager to help.

What a great dealership. Excellent staff. Will recommend to all my friends. We love the new 2020 Telluride, it drives so well and looks so sharp.

We had just left the Hyundai dealership in Westlake Village, honestly underwhelmed. Joshua Vafee opened the door to your dealership, welcoming us in. He asked the important questions right away: What model are you looking for? Is your credit score 720 or above? What do you want your monthly payment to be? We answered all the questions, went for a test drive & came up with a perfect deal for us. We didn't even have my trade in with us, Joshua came with me to our house in Oak Park and took it away! AMAZING service & experience from start to finish. We think the world of Arthur Alexander, your finance man as well. He did not try to "sell" us on anything. I have already recommended your dealership to 4 people this morning. Bragging about how well we were treated.

Our Sales Consultant Joshua was very knowledgeable about the vehicle we were interested in. He is very energetic, has a great personality and treats all of his customers like they are equally special and important to him. Everyone else we met at the dealership was so pleasant and helpful. This was our best car buying experience ever.

Fantastic customer service by Joshua Vafee. I felt like we were family by the time I left the dealership. Everyone was so helpful and smiling.

awesome knowledge and experience. Honest. Jackson was awesome! Thank You !! ] & all stuffs were also awesome, great vibe, attitude. smooth transaction. Thank You i do recommend. .

Knowledgeable, no pressure sales rep made test driving, pricing, and purchasing the vehicle I wanted a no hassle experience. Fastest and easiest purchase of a new car I have ever had.

Sang greeted me quickly and assessed the service I needed. He was very friendly and professional and gave me an accurate estimate of the time my service would take. He also offered a service discount as I did not have any available coupons. Mostly, I appreciated that he did not try to oversell me on service I did not need. I felt comfortable that the service he suggested was what was best for my vehicle. Finally, the service was completed in a reasonable amount of time.

decide in peace. Fast processing of the sale once we decided. Highly recommend going to Kia!

I loved my experience at 1st Kia in Simi Valley. Robyn my service attendant was great and everything went according to the line of communication given. She made suggestions for my car maintenance in a way that it showed she cared for customer safety and satisfaction.

I was greeted by Robyn in the service department and was taken care of immediately with a smile and friendly manner. I live in Glendale (30 mile drive) but refuse to use the Kia near my home. The few times I have been to the Glendale dealership/service department I have been ignored and when I finally got someone to help me I was treated like they were doing me a favor. I purchased two cars from them on the same day. Wish I would have visited the Simi Valley store. Oh well, live and learn.

Purchased a brand new Kia Sorrento with major issues that required lengthy repairs ... all with horrible customer service and outcomes. Do not purchase your car here or get it serviced. Service department is riddled with staff who are dishonest and utter failures in customer service (esp. the service manager Guy Ankeny). The most recent dealing involved trying to get service records for a vehicle we purchased and had serviced there. We were told to show up in person (as an ID was required) but when we got there, this Guy Ankeny states, "Our job is not to keep your service records." States that it will be e-mailed in 48 hours when another staff the day before stated that it would only take 30 minutes and be ready in the morning. Little does he know it is Kia corporate who asked us for these records.

Sang is my advisor for my service on 7/9/19. He is very informative, very nice very friendly. I strongly recommended to this dealer.

We were just fishing Mark B. Closed the deal he made this buying experience truly amazing I highly recommend and would go back for another purchase if he is still there

We are a repeat customer. We enjoy the friendliness of the all the staff and the low pressure sales. 1st Kia staff always make it a comfortable experience when purchasing a vehicle. Our sales team Perry, Juan, and Art were a pleasure to work with. Thank you all

Robyn, of course....best part of taking our cars for service. She is always a pleasure to deal with, always does what she says she is going to do, and makes sure all work is completed thoroughly and perfectly

Jonathan was great to work with from start to finish. I definitely love the no pressure atmosphere at First Kia, the whole team makes you feel very welcome! I've been using First Kia for several years to service my previous car and will happily continue to use them.

always professional and courteous. Robyn is great and pleasure to deal with. I like dealing with local businesses if I can as long as the quality and costs are comparable. please don't start raising prices unless necessary.

Everyone was courteous and helpful. In addition, my salesman Omar was very interesting to chat with. Those lag times as the sales manager when back and forth passed very quickly.

Jesse Trujillo really knows the cars inside and out. When we went on a test drive he went over the car features. When I purchased the vehicle he went into great detail of every feature on the car. Jesse is polite, personable and does not over power you like some dealerships.

Jesse stepped in to finish my purchase when my original sales rep wasn't available, showing great teamwork. He was super friendly, informative, and efficient. He took extra time to explain all the features of my new car. The staff here works together to ensure customers get full attention.

all my concerns and questions are quickly addressed. everyone is helpful and friendly. Sang kept me updated on the progress of my service and solved the problem I was having with my car. THANKS!

Mark Brody was helpful and easy to work with. If you are in the market for buying a vehicle, new or used, we highly recommend Mark. We had a short amount of time to purchase the car and he made sure that we were his top priority.

Personnel were courteous and helpful. Jessie was more concerned with my satisfaction than making money on the sale. The staff in total were helpful and were able to get for me exactly what i wanted.

The whole car buying experience was quick and easy. Everyone was friendly and happy to help. Mark Brody was an absolute pleasure to work with.

Robyn R., my service advisor! She is awesome, very thorough and super quick. I had a long list of items to check on and she addressed every one of them and even saved me money on my repairs!

for all your help with our purchase of my Kia. This was a third purchase from your dealership and each time has been painless.