and a censor change. While there, Raul was my service advisor. I informed him that my car crunk up a little rough, my check engine light was on solid, and the traction light was solid. Raul Mendez informed me that they could do a full inspection to ensure they fixed the correct issue. When Raul called, he informed me what was wrong, but never mentioned the rack and pinion being worn or the traction light flashing. So I tell him to fix what I brought the car in for along with a radiator flush, the rest can wait. After fixing those 3 problems, Raul then calls me back and informs me that now my traction light is flashing and he thought the tuneup with fix that, but now the car is not drivable and bucking. He then informs me that they can’t take responsibility for this. So we have had to battle them from 1/30 - present day still to have my car fixed from what they broke. The website informs you of steps the techs take on for your vehicle. Their is an inspection step and that step details so much is reviewed for accuracy yet I wasn’t informed of my car being worse off then when I brought it in until the final step was completed and it was time for the vehicle to be picked up. We have refused to pick it up daily although they continue to try and send me back with the vehicle being non drivable after their work was completed. Still currently waiting on my vehicle as I write this. PLEASE DO NOT USE CANNON NISSAN OF JACKSON, MS!
— Nikki