I had very poor customer service during my experience. I’ve now owned a 2011 pre-owned certified Subaru Legacy for one year. Earlier this year I noticed a rust spot on my vehicle. I contacted Subaru of America and they directed me to my local dealer Gurley Leep. I called the dealer ahead of time to see if I needed to schedule an appointment. I was told no. I work 8-5 M-F, so it is not easy for me to make it to the service department hours of operation. Once I made it in, I was told that I had to have the parts manager inspect the vehicle (Nathan Johnson). This meant I did need to schedule an appointment. I’m a nice person so I understood that people can make mistakes and said ok that’s fine. However, during the next month I was completely ignored. I sent email, left voicemail and called multiple times during the day to get a hold of the manager. I even had one of the service department workers leave a written message on the manager’s desk to contact me. I have gotten zero responses from the dealership. My first attempt was June this past year. The next closest dealership is well over 100 miles away. I now have less than a year left on my warranty and little hope that I will be helped. I will say the employees did sound like they wanted to help me but their hands are tied by management. I would be embarrassed to run a business like this.
— TG