in Dec. 2020 with 34 miles on it. In January 2021, it broke down. I had it towed to Dean McCrary Kia. I was calling everyday asking about my truck and nobody could tell me nothing. A week later finally got a call stating its the transfer case/transmission. I asked about a loaner or rental car, they tell me to call 1800 Kia for a rental. Then I was told it could take another week or 2 for them to fix it. By the end of the week I called to get an up date and to let them know that 1800 Kia said they don't do anything about rental. Then they told me I would have to pay for it up front and they will reimburse me later. I dont have funds to do that right. So then I talk to the service manager. His options were to either pay for it, find a ride where I needed to go, or let it get repo and I can finance another car. Then the lady who sold me the car came and told me the same thing and tried to talk me into letting it get repo and buying another car through her. I then left bc I didn't like how I was being treated and went back the next day to speak with the sales manager. I told him I talked to the finance company and they are willing to finance another vehicle for me if Kia sends them the check back for the Seltos in the shop. Its 2 days later and I still haven't heard from them. The Seltos is under warranty and I purchase an additional warranty. Mind you, this is the second time the 2021 Seltos has been in the shop and they told me it would be an additional month or 2 months before they can fix it.. They dont care about their customers at all. They dont follow up on their promises and its now going on 3 weeks I dont have my vehicle or a rental car. Even when I call up there, they forward my calls to their voice-mail and they will not give me corporate number.
— Angry customer