We had service done to my wife’s Hyundai at Gurley Leep but when I picked her car up the mechanic had done some additional work to the vehicle (front brakes) that I did not authorize and that I saw no evidence of wear; he claimed he adjusted the prices on other items so the work came at “no additional cost.” When I got home I looked up a quote I had earlier from Gurley Leep for the exact same service and noticed I was charged DOUBLE the amount. I realized at that point I had actually been charged for the unauthorized work and then some. I stopped by the service department to personally discuss this issue with the service manager. He said he would look into the problem and “make it right.” He did mention the mechanics work on commission so I suspected this was a reoccurring issue at Gurley Leep. I never heard back from the service manager and stopped by again, he said he would look into it but, again, never got back with me. I then filed a report with the BBB and the same manager responded through this venue, refusing to address why I was charged twice the amount of the quote. He only offered a discount on future service to the vehicle which does not resolve the issue of being lied to and cheated. I contacted Hyundai directly and they attempted to help me resolve the issue. They contacted Gurley Leep on our behalf and told us this service manager would call back to resolve the issue. It has been two months and he still has not contacted me. I don’t know if our next step should be to try and talk directly with the owner or what, but I plan to get this resolved somehow. There is just no excuse for not calling a customer back or allowing them to be cheated by their own mechanics.
— RobB