AC that won’t work correctly. Brought home and within 2 hours on our way out of town, it stopped again. Horrible experience and horrible service. They also wanted to fix another issue where parts would cost $210 but labor was going to be $2600. Ridiculous experience. Apparently they have gone from great to worst. Update: the service manager called me about this review and when I asked how this could have happened, he told me it can happen even though we kept car and tested car for 2 days. Then when I said that most of service staff gets miffed when I refuse expensive service due to high cost of labor, the guy tells me I should buy a Honda? Ridiculous experience. Apparently this guy thinks, high cost of service is due to expensive car and parts. Check your service manifests. Parts were only $210, see the screenshot attached. His name is Gerald Bailey and called himself service manager. Apparently they need lesson in customer service and communication. I am ready to teach at any one of my businesses. Update: in your response you said you had informed me to bring vehicle back. Look at your cameras and tell me when did you do that. When I picked up the vehicle, none of your service people Talked with me. I waited for approximately 14 minutes to get a list of recommended repairs but no one even said hi. This is 3rd time this has happened. May be you need to train your employees in proper customer service.
— Nehal Patel