They steal from you lie to u and don't care about you at all. Stay as far away as possible. A week later and I just got an email from dealerrater asking me to change my review because Empire Ford had asked them to because they have resolved the issue. If robbing your customer then laughing in their face and kidnapping their vehicle is resolved then sure. Also when they did a $200 test I didn't ask for they broke my ac or my digital thermostat. I'll have my heat on and then all of a sudden the ac will kick on and go to negative 25- negative 50 degrees. Hacks and liars, clear liars as they tried saying they fixed their lies. It's not just this one time either, every time I went their for 3 years it was absolute ridiculous. They just can't run a buisness, I said I would never go back but a recall forced me to. And when they did my free recall they did some bogus diagnostic test that cost over $200. Then stole my vehicle until I paid them for bogus service Noone asked for
— Extremely Miserable xxxxxx Ripping Everyoneoff