BEWARE!!! If I could give zero stars on the Finance Department, I would. Bought a Grand Cherokee L in October. Finance lady, Sybrina Moore, was VERY unprofessional. She even refused to provide electronic copies of the ENTIRE sales folder, upon request (we only got partial copies of documents; consumer protection law violation here). Missing documents include a non-secure POA for the purchase and another for the trade-in; only got the secure POA for the trade-in. Also missing was the first set of odometer forms (got the second set, though). And we were even cheated into buying an appearance protection contract without our consent. Then, she claimed that ALVIN (the title system here in Alabama) was down at the time, and we requested she email the title application to us. She took her sweet time, and we had to resort going back to the dealership in person the following Monday to sign the title application. I hope she gets fired. Salesman was nice and professional, though. However, we will NEVER buy from this dealership EVER again! If anyone here who is going to deal with the finance department reads this, beware! I really hope this dealership shuts down, or someone local buys them out. To elaborate what happened in the finance department, the finance lady did give us a USB with electronic copies of documents. While she was preparing the USB, I told her to select ALL documents that were listed on the computer screen. She did. Then, to my surprise, she started de-selecting certain documents. I told her not to do that, and then she rudely told me she was not allowed to provide copies of certain documents, even though they had our signatures on them. I figured out what was missing on the flash drive: a electronically signed Credit Application, the first set of Odometer forms (we signed two sets for both purchase and trade-in; that makes a total of 4; we were only provided copies of the second set), and non-secure POAs for both purchase and trade-in (we only got the secure version for the trade-in on the USB). After researching consumer protection laws, I’ve determined that this was a violation of the law, and I had filed an FTC complaint on this incident. I know for a fact that the other dealership I go to (C.A. Russell Ford) is more willing to provide copies of an entire sales jacket, whether paper or electronic, and are very honest and professional. So, to anyone buying a vehicle at Greenway…BEWARE! This dealership group (HQ’d in Orlando) are a bunch of CRIMINALS!
— HeyDude2290