phones and they kept cutting off the call. I called the service Dept and said I needed and new battery. That lady switched me to the parts Dept and the man said, uh yeah we have a battery for your car. I asked if they would install it and he said, uh yeah and switched me to service. Same lady as before. She put me on hold a couple of times and the said Di you have a 2011 Outback. I said yes. She said hold on. The came back and said they could install it tomorrow, would that work? I said no because it’s going to be about 7 degrees out/snowing. I told her that I had been a customer for years and I would get the battery elsewhere. They are so disorganized. They used to be a great place. Not sure what has happened but I will use a different dealership. By the way, I needed the battery today, not tomorrow.
— riverrat.carol