Put down a deposit for a car after negotiating a price and options -- they agreed to match another quote. One month later they had the vehicle and told me I could come down and pay for it. Vehicle they were trying to sell me didn't have any of the extra options I negotiated on the spec/pricing sheet. (around 1000$ in options extra) The salesman then disappeared into the management office for 10 minutes and came back stating that this was "normal" (????) and the parts were on backorder. They never mentioned this until I asked. Cancelled the deal and walked out. Overall a complete waste of my time. I'll give them the benefit of the doubt and assume they made a bunch of mistakes here due to time pressure or this was a large misunderstanding, but we had a negotiated price and options list clearly confirmed via e-mail. Salesman claimed he was unaware of this negotiation/e-mail. If you're going to deliver a different car than requested, you need to confirm that with the customer. No apologies from them but they did refund my deposit without complaint. I will avoid this dealership in the future. Left a very bad taste in my mouth regarding the entire Subaru brand.
— Cartech34