I have dealt with this dealership for many years. In the past I had always been very satisfied with my experience with them. Over the last few years the service department has gone down hill with many times not having enough mechanics they would need for work that comes in on that particular day. I don't like using the fast lane and had to use it several times when I came in for oil and filter changes and minor things being checked . My last visit was with the body shop and the repairs were being paid by another company's insurance and they were doing the work for me. I was told it would only take three days to repair. On the third day I called to make sure it was going to be finished and I was told they were going to have to keep it over the weekend which meant I was going to have to pay out of pocket for at least three additional days. They ended up calling me back and said that they would have someone else do the repair then originally assigned the job to and it would be done the next afternoon. They completed the job and I think they did a good job but I don't like last minute changes and stress added to my life. It wouldn't have been so bad but I had scheduled an appointment for when the work was to be done. That is why I didn't understand why it couldn't be done when promised. I just feel it is just best if I start using another dealership for my automotive needs.
— Theresa257