purchased from this dealership—but the excitement quickly unraveled. Just 29 miles into driving, the check engine light came on. A diagnostic scan revealed four moderate fuel system codes (P0172, P0175, P2097, P2099), alongside shaking at highway speeds and while braking—indicators of serious preexisting mechanical and emissions issues. It became evident that the dealership had cleared the codes prior to delivery. When confronted, they gaslit us, claiming the vehicle “would never have been sold in that condition” and that it wouldn’t have passed emissions—despite diagnostic evidence saying otherwise. They refused a return simply because payment had already been processed, forcing us to cancel funding ourselves through USAA. Adding to the disappointment, there was zero accountability. The used car sales manager and a salesman who wasn’t even part of our transaction were rude, dismissive, and downright disrespectful when we tried to resolve the situation. Instead of empathy or professionalism, we received condescension and deflection. We loved this van. What hurts most isn’t just the mechanical issues—it’s the breach of trust and how quickly it was discarded. Until this dealership shows they’re willing to stand behind what they sell and treat customers with respect, this review stands as a warning.
— Kendall Strobel