I test drove a Subaru Outback at Gurley Leep. The salesman, who has now left the firm, was pleasant but not completely knowledgeable about the Outback. As I was leaving soon for a trip, I made it clear that I was not purchasing until April. The salesman said that the sales manager wanted to talk to me but after he returned and no one showed up after 5 minutes; I asked if the manager was coming and the salesman then told me the manager was too busy. Okay.... I did return with my husband to make sure that the legroom in the Outback was adequate. At this second visit, the salesman offered to sell me the car on the lot (it did have the color & features I wanted) but to hold it on a down payment until I could return in April to complete the sale. He returned with the news that I had to pay in full for the car and provided a totally unacceptable quote. The price included extras (e.g the VIN etching at a several hundred dollar cost was "mandatory", the cargo net was included (I specifically did NOT want much less pay extra for it) along with numerous other extras) plus nothing off the MSRP. It came in higher by hundreds of dollars than was reasonable. Also, he could not let me take the quote. I left fairly disgusted with the process. I also checked with my insurance agent- the VIN etchings do NOT result in an insurance reduction and are NOT required - in fact she had never heard that before. VIN etching kits / services are available at costs of around $25 if theft is a concern. Upon returning from our trip, I traveled to Maple Hill Auto Group in Kalamazoo, Mi and purchased an incoming Subaru Outback in under 15 minutes. The salesman, Matt, was polite, truthful, and quick to give me a wonderful, reasonable price. No attempt to hard sell other "items" was made. The sales manager stepped in while Matt was filing out the papers to make sure that I was happy with the sales process and to thank me for coming into Maple Hill. I am happy with the price and believe that the service department will prove to be as professional. What a difference from Gurley Leep. My sister recently purchased a Subaru from Gurley Leep and had an unpleasant and expensive service experience recently. I have already told her to switch to Maple Hill.
— SueCarBuyer